The bathroom was a poor layout and had poor lighting.

Nice atmosphere and style

Stayed in February 2024

Nice room Great lap pool, sauna Good location - nice walk to waterfront Nice welcome from Ty and Wyatt

Stayed in March 2024

Great central location

Stayed in March 2024

Prior agreed 2pm check in. Room not ready then.

Nice pool, clean, location

Stayed in March 2024

Nothing

Great location, very nice room

Stayed in March 2024

Location

Stayed in March 2024

Overpriced, less than satisfactory bfast

Very good location Nice large room and bathroom

Stayed in March 2024

The only issue was multiple staff came across a little homophobic unfortunately. The staff read the note about our honey moon and upgraded us which was amazing but ignored the part of the note that said “MRS & MRS” and wrote on the card “MR & MRS” All guests should feel welcome.

We got upgraded to the 19th floor for our Honey Moon! The view was so beautiful and we loved it. The team at The Grand went the extra mile leaving us a card and some bubbles. Very Grateful

Stayed in March 2024

Renovations made elevator inconvenient but this was temporary.

Beautiful decor in lobby, large clean room, excellent breakfast, helpful welcoming staff. Location very central right next to Sky Tower.

Stayed in February 2024

Elevator maintenance took a bit to move around

The room soo clean and just nice

Stayed in March 2024

Not long enough

Everything.. comfortable bed.. comp upgrade as well. Wish I could have stayed longer

Stayed in March 2024

There was nothing that I didn't like.

Enjoyed a great variety of food for breakfast, suitable for all diets. The staff all very helpful and welcoming.

Stayed in January 2024

Great location, fantastic staff, clean & tidy rooms with amazing views!

Stayed in March 2024

Everything!

Stayed in March 2024

2 elevators for 17 floors is a problem. The center elevator was out of commission and apparently has been for a while. Had to wait a while for the elevator and then when it finally came it was full. Need to get center elevator back online pronto!!

Location! Right in the center of it at SkyCity. Room was very nice with a great view of the Sky fallers jumping from the Sky Tower!

Stayed in February 2024

Nothing

Beautiful and airy Swimming pool and facilities were great

Stayed in February 2024

Always like to save money but it was worth the splurge.

Loved the location, room & breakfast. Pool was great.

Stayed in February 2024

Pool, gym, concierges

Stayed in January 2024

Amenities in the room could be upgraded. Location of hotel was ok, but not the most convenient for cruisers.

Very nice hotel. Friendly staff, and very professional. Wonderful restaurants. The bellmen were outstanding and very helpful.

Stayed in February 2024

Room service lacked a bit. When we checked in the reception said they’d have our cases sent up so we headed up, but waited almost hour for luggage to come and nothing, so had to go downstairs and get it ourselves. Slightly underwhelmed with breakfast restaurant…. Firstly, we were sat at table and asked if we wanted to order poached eggs or omelette with just 2 ingredients. If you wanted extra omelette ingredients you had to go to buffet counter to select and add to a separate plate, then unpick your omelette to add your extras. Poached eggs, assuming you wanted these with toast, you had to get your own toast and try to time this for the arrival of your eggs! Overall, a bit confused and inefficient in their structure here! The coffee and tea felt like something from an 80s convention centre, with those industrial hot water boilers (which btw we quickly realised had ran out of water 🤦) and the old school filter coffee from those classic American dinners). A good finger grip also needed for the coffee/tea mugs, as the tiny handle seemed ornamental vs any practical use 👌 Later that evening we asked concierge for a bucket of ice to be sent up up room. Again, an hour went past and nothing, so we decided to hit the pillows as too knackered. Then guess what, appx 15mins after head down and just entering the ‘REM mode’ a bang at door🤦 Decided to ignore it but this member of staff was persistent to say least bit held firm. Following what felt like the 7min scene from the Cable Guy movie, he finally left 😮‍💨

After almost 32hrs of flights and transfer times we arrived at hotel at 5am 😮‍💨. Parked up in SkyCity main car park and headed up elevator to hotel reception. Slight moment of panic when told we didn’t have a reservation 🫨, but receptionist quickly pointed out we were in wrong hotel (SkyCity vs Grand SkyCity….common mistake apparently 🤦). Anyway, was just a 1min walk round corner to the Grand 😅 Room wasn’t a available but no surprise, so we stowed luggage with concierge and grabbed a coffee at Goodtimes Coffee just round corner and then headed down to marina and rented a coupe of scooters 🛴🛴! Got into room just before 11am which was a relief as it could’ve been later given check in was officially 2pm. Overall, great location and room was nice with fantastic view over marina and SkyTower (floor 17). Bed was lovely and very comfortable too, and shower was perfect in terms of water temperature and flow 👌

Stayed in February 2024

Everything was great.

Staff were super friendly even staff we just casually passed in the lobby or hallway, all of them said hello

Stayed in February 2024

The fact one lift wasn't working....

The staff.The friendliest bunch ever.Very helpful and courteous.Nothiing was too much trouble.

Stayed in February 2024

Super confortable beds. Excellent service.

Stayed in January 2024

Staff communication wasn’t great. I wasn’t told by front desk that I didn’t have breakfast included when I checked in. When I went to breakfast for the next 3 mornings, not once was I told i wasn’t on the list. Then I got hit with a £100+ bill at checkout for breakfast. Had I been told it wasn’t included, I would have gone elsewhere

Comfortable, clean and peaceful room. Facilities were great.

Stayed in January 2024

Restaurant selection and lack of a convenience shop

Friendly helpful staff

Stayed in February 2024