Cold tap Brocken

Stayed in April 2024

No swimming pool. Bed was old and shaking.

Parking was close to room. Friendly staff

Stayed in April 2024

Everything was very run down and 'tired'. Curtains ripped, lights not working etc.

Beds were great.

Stayed in March 2024

We got what we paid for

We got what we paid for.

Stayed in March 2024

The rooms and external area need some cosmetic work. I initially thought the motel was closed or abandoned.

The bed was comfortable and the WIFI and sky TV worked well. The water pressure was good and the shower height was OK for me.

Stayed in February 2024

Nothing

Comfortable rooms the and beds were great.

Stayed in January 2024

It really needs an upgrade in and out

Location and friendly staff

Stayed in December 2023

Wifi was weak, couldn't connect

We booked 2 rooms for our family, the rooms are spacious. However, it looked like it's time to renovate the rooms as they appeared very old, One of the toilet door in my room was broken and i couldn't close the door. The beds were ok but i think they should change the cover sheet's color to make it look cleaner. Other than that, it is good. One plus thing is that they provide microwave, utensils and also oven for those who need to cook during stay.

Stayed in January 2024

Terrible shower pressure

Very comfortable beds

Stayed in August 2023

Really needed a lot of tlc

It was close to town

Stayed in August 2023

We did not see any staff after our first night. Coffee Station not replenished nor towels replaced. Insufficient rails to hang towels to dry. No bedside table or anywhere to place luggage.

Very reasonably priced.

Stayed in July 2023

Lights falling off the wall and taped together, holes in the wall

Handy to our event

Stayed in April 2023

The property was in a sad rundown state. We stayed at better maintained Motels on this trip for less daily costs.

was in a good location. was close to a good shopping area

Stayed in February 2023

The place looks quite tired already. Would be good to have a repaint and decoration upgrade. Internet was also quite slow

It was a new transition of staff management I'm sensing during that time we were there. Had a bit of issue on the online booking but the new manager Luke was very nice and accommodating. He fixed everything and his service and honesty I truly appreciate. He was excellent.. he even cooled the place before we arrived so it was indeed a good visit for an overnight.

Stayed in February 2023

I booked this motel for myself, a friend and her 6 month old baby, roughly 5 minutes after booking I discovered the motel hosts emergency housing (mental health and drug addiction) so requested to cancel the booking (this notice was given 3 weeks in advance of my booking) my request was declined. I tried to phone at least 10 times to talk further with the owner and only managed to speak with the manager, she was very understanding and passed on the owners email address. I reached out to the owner who never even bothered to reply to my email or message through booking.com I also opted for the “pay at property” option through booking.com but the owner decided to withdraw the money from my account immediately after I asked to canceled. It is painfully obvious that the owner has ZERO interest in running a professional motel where he/she receives repeat customers as they didn’t even have the energy to reply to an email nor the integrity to allow me to pay at the property rather than immediately after booking. The facilities are dated, the pool and “play area” is disgusting. I think the owner needs a good lesson in business ethics and professional. One positive was the cleanliness and current manager who is super down to earth and lovely. Do yourself a favour and book another Motel, people like this don’t deserve the clientele and customers and I am sure there are many motels in Napier with nice, hard working and professional owners.

The current manager is absolutely lovely, the only place keeping this motel together I would say.

Stayed in January 2023

the price of the rooms - we were also charged more than quoted. There was paint flaking off the walls. the bathroom door didn’t slide shut

it was the only property available when booked

Stayed in January 2023

Tired building, ceiling paint peeling off.

Clean bedding and kitchenette

Stayed in January 2023

Demo stuff lying around outside, old washing machines, Stains on the couch, and carpet/lino. But as mentioned, seems to be in the process of remodeling

The Motel seems to be in the process of doing up some of the unit's painting etc, so some units weren't available. But parking was ample, the unit was cozy, was a cold day in Napier, and the heat pump was on. Being able to have an electric blanket on also was a bonus. Even though it's a bit dated, you could relax as it felt like home. The Manager was accommodating, and friendly. Very helpful. I travel for work every week to Napier, unfortunately, the school holidays had booked out most of the accommodation. So I had to go looking. The supermarket/ Shopping center was less than a block away and Kennedy drive takes you to the city. So very central. No road traffic noise, So it was perfect sleep. For a small family, value for money and location is perfect if you are on a budget. As mentioned prior, it's not the most flashy but it was comfortable and served its purpose.

Stayed in October 2022

The property is a little rundown and dated. Our room smelt of cigarette smoke and alcohol when we arrived. There were ants on the kitchen bench. What looked like a punch hole in the bathroom door. Although it was a place to sleep overnight, I would be unlikely to recommend it or stay again.

Perfect location for what we needed. Handy to local shops and eatery’s.

Stayed in August 2022

outside wasn’t very appealing

big family room

Stayed in August 2022

Very tired looking inside. Chairs and couch not comfortable. Limited pots and only one cooking element working on stove. Could have had a better knife to cut with. Pillows were not flashy.

Location good. Able to cook a meal

Stayed in July 2022

The room is need of maintenance. A wall light was 'tapped up" to hold it together. Ceiling light rose in bathroom is looks damaged. Oven top elements not going. Oven has a broken control switch and it appears you can see live contacts.

Stayed in July 2022

Bit run down. In need of maintenance

Good price

Stayed in July 2022

Nil

Cleanliness

Stayed in April 2024