Nothing

Loved this place and will most definitely return

Stayed in May 2024

The hotel staff was excellent and made us feel right at home. We appreciated the small details such as the amenities kit and the complimentary snacks in our room.

Stayed in May 2024

The location was great and the staff incredibly helpful and friendly.

Stayed in May 2024

No free parking, have to park nearby

Beautiful interiors, thoughtful customer experience around the room, easy to check in and accessible location. Bed was comfy, there was a heater in the room.

Stayed in May 2024

Nothing

Location

Stayed in April 2024

Only a very small thing was the noisy fan in the bathroom.

Loved the furnishings and cosy feel, the location was great and happy hour with snacks was a bonus.

Stayed in April 2024

We loved this hotel. Great location, comfortable and lovely design touches.

Stayed in April 2024

N/A

The hotel was lovely and the staff were super helpful. Rooms were super cozy and warm. So many great extras, including snacks and drinks, coffee and sweets! We were doing the Routeburn, returning to the hotel after and the staff held our extra bags while we were away. Was great coming back to the bags in the rooms, complimentary wine and a cute card! Thanks so much for having us. We would stay again :)

Stayed in April 2024

For some reason, I was sent all the emails leading up to our stay and then they sent the door code to my husband's email. We arrived late off the Milford Track and my husbands phone was dead, mine was almost dead and it took some time standing in the cold to get hold of someone who could give us the code to the door. Not sure why they used my husband's email addresses as I was the one who made the booking.

The location was great, short walk to the city center. The room was wonderful and the lounge area provided a welcoming, warm, comfortable feeling.

Stayed in April 2024

Amazing service and the most looked after I think I've felt in a hotel ever. We were hiking so out of reception and returned later than expected due to weather. When we got back, we found our card had failed. Instead of kicking us to the curb and leaving us without a place to stay, they arranged for a self check in situation where we could square up payment in the morning, and went out of their way to provide a bottle of wine and extra snacks to make up for the fact we missed the free happy hour. I'm totally blown away and grateful to the team.

Stayed in April 2024

Breakfast was a disappointment- we paid extra and it was pretty limited, no fresh orange juice, no sliced fruit, limited healthy cereal, bread uninspiring etc - a shame as rest of stay excellent

Beautiful room with a sun filled balcony. Loved the beautiful teacups and the complimentary happy hour with nibbles and wine was an unexpected bonus. Brilliant location. Car parking was provided and staff were lovely. Hot tub fun at night!

Stayed in April 2024

Noisy at times, bed was too soft for me.

Happy hour, little treats, hot tub, quirky room furnishings, location

Stayed in April 2024

Nothing! Well maybe stock NZ beers instead of imported .. but that’s our only suggestion!

We loved the location just above the shopping precinct with lovely views to the mountains - it was so quiet but only a few steps down the hill the restaurants and waterfront , or up the hill to the gondola. The happy hour was so much fun - we got to meet other guests and pick up hints for where to go .

Stayed in March 2024

The breakfast was mediocre for a hotel of this quality. The coffee was particularly average.

The hotel is beautifully decorated and in a good location within easy walking distance to the centre of town. The staff were friendly and helpful.

Stayed in March 2024

Breakfast not included but there is a great place across the street.

Location, ambience, evening reception, ability to reserve hot tub. Quiet at night. Staff was welcoming.

Stayed in March 2024

Shower curtain

Happy hour

Stayed in March 2024

Nothing

Location and decor

Stayed in February 2024

Lack of parking

Great location,quirky decor.

Stayed in February 2024

There was very limited hotel parking, though we did grab one!

A clean, comfortable boutique hotel, with a very welcoming receptionist. There were complimentary drinks in the fridge and at happy hour 5-6pm. A quiet location near the town centre.

Stayed in March 2024

The blinds aren’t sufficient to keep out the sun. We were woken very early.

Staff were extremely friendly and helpful. Room was very comfortable with good facilities. Happy hour was great and gave us a chance to meet other guests.

Stayed in February 2024

Nothing

Great location, very comfortable hotel. Lounge area, with a happy hour from 5 to 6pm., so we got to meet and chat with other guests - great idea. The Bespoke Kitchen is next door, so if you need something more than the hotel's continental breakfast, you just pop across the road. Lovely hotel to stay in, we left to stay in Glenorchy for 2 days, and the hotel stored our big cases til we returned for another night. Perfect service.

Stayed in January 2024

Small niggles, nothing to worry about.

Thé location is the best!

Stayed in February 2024

I couldn’t find a fault

It was so wonderful and welcoming. I loved the happy hour and location. All the room were different but wonderful.

Stayed in January 2024

Loved the location, close to town and easy to find

Stayed in February 2024