85-89 Custom Street West, 1010 Auckland, New Zealand
#117 of 184 hotels in Auckland
Guests' ChoiceBased on 1287 hotel reviews
7.5Cleanliness
8.2
Comfort
8.3
Location
9.2
Facilities
7.7
Staff
8.6
Value for money
7.3
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End of dialog contentReviewed: 17 December 2023
Hall
New ZealandAs much as we loved the view to the viaduct, it was very loud until the early hours of the morning. Would probably be better having sound proof rooms for when the bands are playing downstairs.
The room was lovely, views were great, room had everything we needed. Excellent staff, good parking.
Stayed in December 2023
Reviewed: 16 December 2023
Joan
AustraliaTired decore carpet etc
Location
Stayed in December 2023
Reviewed: 9 December 2023
Paul
AustraliaNothing negative to say
Comfortable room great location
Stayed in December 2023
Reviewed: 20 November 2023
Gary
AustraliaAll OK
All was fine
Stayed in November 2023
Reviewed: 4 November 2023
Lyle
Australianothing
they were fine
Stayed in October 2023
Reviewed: 27 October 2023
Thomas
New ZealandThe party noise
Location
Stayed in October 2023
Reviewed: 24 October 2023
Peter
Australiaroom ok, view not great, offered to pay for an upgrade marina view, didnt really get a response shower tiny
great location friendly staff bar and restaurant good
Stayed in October 2023
Reviewed: 23 October 2023
Scott
New ZealandThe city view room 204 little bit dated and paint chipping etc , got given the wrong room and walked into someone else's room which sucked then got given another room with no balcony which was specified in the booking requests that i wanted one. The bed is a bit hard and blankets a little too light for me.
Nice friendly staff and approachable staff most of the time, great location close to the action and the views are lovely even from the foyers of the elevators.
Stayed in October 2023
Reviewed: 23 October 2023
Colleen
AustraliaAll good
Great position bars food.
Stayed in October 2023
Reviewed: 16 October 2023
Debra
New ZealandThe sofa was not comfortable and in fairness a bit grubby.
Location was great, near waterfront, restaurants, bars and shops.
Stayed in October 2023
Reviewed: 13 October 2023
Janine
New ZealandPerfect location for cruise shop boarding. Has washing clothes facilities.
Stayed in October 2023
Reviewed: 10 October 2023
Josephine
AustraliaVery noisy on the weekend
Self contained and location
Stayed in October 2023
Reviewed: 8 October 2023
Darren
New ZealandN/A
The room was nice, clean and a great view, our room was ready early and we were able to get a late checkout, fantastic. Bed was unfortunately way to soft. Staff were amazing, friendly and so helpful.
Stayed in October 2023
Reviewed: 6 October 2023
Here
New ZealandTeam member walking in early while still in the room
Location, freedom
Stayed in September 2023
Reviewed: 2 October 2023
Karen
New ZealandThe bed was a bit bouncy from a partner disturbance view but otherwise comfortable. Being right on the viaduct harbour and close to restaurants etc is great. The room was very comfortable if a bit unimaginatively decorated
Stayed in October 2023
Reviewed: 1 October 2023
Sacha
BermudaIt was too low in the building on Floor 2 so the noise from the Viaduct until 2 a.m. in the morning for our three night stay was pretty bad.
The facilities were excellent and most comfortable. Great location overlooking the Viaduct out to the Harbour, which we love.
Stayed in October 2023
Reviewed: 27 September 2023
Judi
New ZealandDisappointed we didn't get a harbour view.
Stayed in September 2023
Reviewed: 23 September 2023
Rachel
United KingdomLocation
Stayed in August 2023
Reviewed: 19 September 2023
Nikolaus
IndonesiaLocation of room , bed not comfortable
Brilliant location , team friendly
Stayed in September 2023
Reviewed: 18 September 2023
Lomas
New ZealandLocation
Stayed in September 2023
Reviewed: 11 September 2023
Malcolm
New ZealandRooms and bathrooms are very tired. Very noisy at night
Friendly staff, great location
Stayed in September 2023
Reviewed: 10 September 2023
Donna
New ZealandNA
Room was very tidy and spacious. Close to all amenities we needed
Stayed in September 2023
Reviewed: 5 September 2023
Clive
New ZealandA bit noisy at times
Just great location
Stayed in September 2023
Reviewed: 4 September 2023
Raewyn
New ZealandThe shower is a bit outdated with a shower curtain and the water pressure could be better. The sink does not drain very well.
Location to the viaduct is excellent and parking was available on-site. The room was exceptionally quiet and clean with plenty of power points available for two people and multiple devices. Facilities in the room were generally great.
Stayed in September 2023
Reviewed: 3 September 2023
Amanda
New ZealandBed was uncomfy, and bit noisy
Great Size
Stayed in September 2023
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