291 Fenton Street, 3010 Rotorua, New Zealand
#16 of 81 hotels in Rotorua
Guests' ChoiceBased on 658 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
8.8
Staff
9.5
Value for money
8.8
Free WiFi
9.3
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End of dialog contentReviewed: 21 April 2023
Fiona
New ZealandNo sofa in the room
Great friendly check in staff very helpful Missed having a sofa to lounge on. Will only book room 15 on our next stay as it had more room to relax in
Stayed in April 2023
Reviewed: 20 April 2023
Ian
AustraliaSecond floor with no lifts
Well located with helpful staff
Stayed in March 2023
Reviewed: 16 April 2023
Travelling
New ZealandAccess to parking was tight and no sky tv
Nice decor and layout, good shower
Stayed in April 2023
Reviewed: 16 April 2023
Clark
CanadaBed was way too soft for our liking. Location is good, although part of a long, pretty busy street packed with motels and hotels.
Nice, quiet room, with a cute couch to watch TV. Bathroom was big, clean, and great kitchen facilities. Staff were very nice.
Stayed in April 2023
Reviewed: 15 April 2023
James
Australiano elevator
spacious room. lovely staff. free car parking.
Stayed in April 2023
Reviewed: 12 April 2023
Chunju
TaiwanThe motel is clean and close to city center. The outdoor bathtub with the hot spring is a plus. The staff is very helpful to provide information about local breakfast options.
Stayed in April 2023
Reviewed: 12 April 2023
Olga
United KingdomThe location of the hotel was close to the road and if you are sensitive to it it can be a bit disturbing but in fairness the nights were quite without traffic.
The place is easy to find. the beds were super comfy. Staff was very friendly, pleasant and efficient. Little kitchen was convenient for having breakfast. Parking was available every time we needed it. Big supermarket is only 5 min walk and it is another 10- 15 min walk to the main restaurant area.
Stayed in April 2023
Reviewed: 10 April 2023
Kristen
AustraliaHot springs smell was very strong when we stayed - even into the room on the first night due to the weather shifting. Luckily it passed.
Great layout and plenty of space in the 2 bedroom unit, clean, comfortable beds, stocked kitchen, parking, private hot tub, extra towels, travel cot set up on arrival, Smart tv, coin laundry on site, helpful staff, walking distance to groceries and a few restaurants.
Stayed in April 2023
Reviewed: 5 April 2023
Sheila
IndiaClean rooms and centrally located. Staff Emily was very helpful
Stayed in April 2023
Reviewed: 31 March 2023
Erica
AustraliaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 25 March 2023
Phil
United Kingdomsuperbly equipped, furnished and decorated. very friendly staff.
Stayed in March 2023
Reviewed: 25 March 2023
Melissa
United Statesclean, big rooms, staff
Stayed in March 2023
Reviewed: 17 March 2023
Rupert
United Kingdomnothing to mention
very clean and well appointed accommodation; staff very helpful
Stayed in March 2023
Reviewed: 13 March 2023
Laurie
Australiacomfortable and well equipped room, very helpful and friendly staff, reasonable price and good value
Stayed in March 2023
Reviewed: 13 March 2023
Geoff
United KingdomExcellent facilities. Comfortable room. Thermal pool.
Stayed in March 2023
Reviewed: 13 March 2023
Cheryl
AustraliaVery friendly staff who were more than happy to help out.
Stayed in February 2023
Reviewed: 8 March 2023
Angela
New ZealandClean and tidy rooms - friendly staff
Stayed in March 2023
Reviewed: 6 March 2023
Gavin
United StatesWe had a wonderful time staying here. The room was spacious and very clean. The manager was so friendly and accommodating. Would definitely recommend.
Stayed in March 2023
Reviewed: 2 March 2023
Audrey
SingaporeSmell of sewage when opening windows
Spacious rooms for a party of 4. Nice to have parking right in front of unit. Very convenient and easy access to supermarkets and eatery
Stayed in March 2023
Reviewed: 27 February 2023
Melinda
New ZealandThe staff were really friendly and were really helpful when we needed an extra car park, would definitely come back and stay here :-)
Stayed in January 2023
Reviewed: 26 February 2023
Jaylee
AustraliaOnly downside was the stairs as we had heavy luggage. But it was certainly manageable.
Nicely refurbished, comfortable, quiet and very clean. Good kitchenette.
Stayed in February 2023
Reviewed: 24 February 2023
Dihodges
United KingdomNothing at all about the hotel. Fenton Street is very long with numerous motels, some of which look very dubious. Thermal Oak Motel is situated at the far end in a much nicer section opposite the race course.
A very friendly welcome and explanation of the facilities. Our room, number 16, was lovely, very bright and airy. We were in the main block and certainly our room looked like it had been renovated very recently. Spotlessly clean as was the whole hotel public areas, ie stairs, corridors, reception. We had asked for a quiet room and our room was at the back of the hotel away from the road. A well equipped kitchen including some milk for the teas and coffees, a very comfy bed and two Easy chairs, a table and chairs, plenty of storage and a lovely shower room. The hotel is about 15 mins walk to the tourist info office and main centre of Rotorua. 25 mins walk from the hotel to Eat Street and easy road access to the many sights. The cleaners do a fab job and we noticed all windows wide open after guests departed. A great find, fab rates and lovely staff.
Stayed in February 2023
Reviewed: 24 February 2023
Carole
United KingdomTraffic noise early morning.
Clean and very comfortable bed
Stayed in February 2023
Reviewed: 23 February 2023
Beiyuan
AustraliaThere are two mineral spa pools and you can book for a 30 min session without any additional costs.
Stayed in February 2023
Reviewed: 17 February 2023
Kate
United KingdomNothing!
Lovely size apartment, very clean and fresh. Great location. Emily and staff were so friendly and helpful.
Stayed in February 2023
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