The property is beautiful but it is showing its age. At first glance you don’t notice but the resort is showing a lack of ongoing maintenance over the years. It is cleaned and washed down daily but it’s the long term care that has been neglected. I would still go back however.

The location, the vegetation, our ocean front room. The staff was wonderful and the food was excellent.

Stayed in March 2024

No gym

The location and it was not too busy.

Stayed in February 2024

The small amount of free filtered water every day, needed a high amount of plastic bottles (lots of trash and expensive/inconvenient)

Beautiful resort and location, allows you to fully unwind and relax!

Stayed in February 2024

Rooms could use a little update. They feel a little dated and lack a bit of soul. Art and rugs and other small touches could be added to make them warmer and more inviting.

Beautiful setting and lovely staff

Stayed in December 2023

Hydrotherapy bath on the deck wasn't working properly but didn't detract from our stay.

The room and facilities were fantastic. Staff were friendly.

Stayed in September 2023

Having a bar on the beach instead of just in pool or restaurant area, with adequate background music would enhance experience. The dirt road from Panamericana Highway to hotel needs to be paved right away

Facilities are pristine and staff very attentive. Food quality is above average to very good, although they can improve it to awesome. Definitely a great place to relax , especially for families with kids

Stayed in March 2023

The sand bikes were not really rideable due to rusting. It’s partly our fault because our Spanish is not good, but there was only one waiter that spoke excellent English.

This hotel is simply stunning. The food and drinks were amazing. Our room was lovely. We picked a sea view and were so glad that we did. It was amazing to wake up to the sight and sound of the sea. Ultimate relaxation after the Inca Trail. There are plenty of places to sunbathe peacefully. It was our honeymoon and the hotel gave us fizz and chocolate covered strawberries on arrival, which was a lovely touch. Alvaro was an outstanding waiter - thanks for your amazing English.

Stayed in October 2022

The ocean front suites are amazing! The hotel is top notch and so is the service. Perfect place to relax and disconnect from them world.

Stayed in July 2022

Everything!The ultimate boutique resort for couples. absolutely stunning setting and magnificent facilities. Rooms were to die for and restaurant is up there with the best cuisine in Peru.

Stayed in June 2022

Beautiful and peaceful location. Lovely breakfast, room was beautifully furnished and comfortable, staff were very friendly and attentive

Stayed in April 2022

We booked the suite with hydromassage and it wasn't ready when we arrived late at night after a long trip (no water circulation, light not working and dry leaves floating all over). We where informed that it will be fixed the next day in the morning and it took a while to fix it. The good side of this situation is that they complemented the mistake with a nice romantic dinner on the seaside. They made sure that we enjoyed despite the mistake they made.

The room was beautiful, very private and comfortable. The view was amazing, the bed a dream and the overall experience staying there was great! I have to mention the food. I am a tipically obsessed with food quality peruvian and the food was consistently good.

Stayed in December 2021

Poor service. Unhappy staff seems to be doing you a favor. Not what you expect for the price paid

Excellent facilities, good location, beautiful pool.

Stayed in October 2021

Comodidad, tranquilidad, vista espectacular

Stayed in August 2021

WiFi could've been a bit better in the , but it was not terrible.

Perfect spot to stay and enjoy yourselves. Great food, attentive staff, beautiful views, palms and the sun setting over the ocean make a perfect scenery. Hot outdoor jacuzzi & regular pool, what's not to like?

Stayed in June 2021

All was okay

I like the pool and hospitality

Stayed in May 2021

Not a 5-star standard hotel or breakfast. 4 star is more reasonable. Hence, not very affordable. - area around the hotel is a very dirty - the road to get there is 5km dirt road and extremly bumby - you cannot really swim at the beach infront of hotel beacause of rocks - not much to do in the area besides relax at the pool. But if this is what you are looking for it works

Very nice facility, with excellent view and nice pool-area and rooms

Stayed in November 2023

Ok so we paid $1600 for 4 nights at Arennas Mancora We where planning on having the best hotel experience *5 star hotel with great reviews.. We did have a great time BUT there are a few things that did bother us. 1. The service - front desk in particular are NOT nice, some have attitude and didnt give us complete answer to our questions - We waited for 2 days out of 4 for bathrobes.. (the lady from the front desk did it in spite) - The front desk didnt inform us about movie night (so we missed it) didnt inform us about champagne tasting and Pisco tasting. Although we asked to see the itinerary they refused to give it to us but only "tell" us what is planned 2. The staff does NOT speak English.. - Nor at the restaurant (bad experience) they keep speaking Spanish although they see we dont understand - The Pisco tasting was not in English although ONLY English speaking people participated (he translated with his phone) *NOT WHAT I WOULD EXPECT FROM A 5 STAR HOTEL 3. The Jacuzzi was constantly cold and after asking a few times to make it worm we gave up.. 4. WORST EXPERIENCE - we where planning on getting a massage (actually this is why we choose this hotel BUT the massage was CLOSED on a Wednesday - when we asked the front desk we where told that there is nothing to do - NOT AN ANSWER I WOULD EXPECT FROM A 5 STAR HOTEL 5. We choose to eat dinner at the restaurant. On our last night we ordered pizza and a burger The pizza was cold and the burger wasn't made enough.. When we told this to the waiter he said sorry but there is nothing he can do. He asked if we are enjoyingand we said no and he said oi thats a bad experience BUT DID NOTHING THIS IS NOT THE EXPERIENCE I WOULD EXPECT FROM A FIVE STAR HOTEL Waiting your response

Stayed in October 2022

We had already a bad experience before we arrived. We had booked an ocean view suite. One week before we arrived they tried to preauthorized on our card, which they could not as it was debit. At that time we had very little connexion as we were hiking. We managed to find a sattelite phone to send a message kindly asking to hold the room and giving a credit card for pre authorization. We received no response and when we had connexion again we realized the hotel has cancelled our reservation without notice. We had to rebook but ended up with 2 different rooms to cover our stay. They never apologized for that. Welcome at the hotel was very cold, we felt like disturbing . No welcome drink nor speech, we were kept standing in front of the desk replying to « name please, passport please, follow me please », Breakfast is very poor and badly presented, Supposedly starts at 7 but not fully ready before 8am. Service is slow at the restaurant (though waiters are nice and try to do their best). Some waiters speak only spanish, no english. Jacuzzi had never been functioning and pool was cold. Ocean can be dangerous and water activities should be forbidden on days when there are lots of currents (i nearly drowned myself the last day). For paddle / kayak etc a liability paper is to be signed each time you take one at the reception desk, such process is a pain and never seen elsewhere in Peru. It would be more efficient to have clients sign it once and for all during check in. Rooms feel empty, they lack decoration. Rooms need refurbishing (stains on walls, rust on metallic part etc). Stains on all cushions in the bar and pool area. Need for cushions on restaurant chairs (uncomfortable). Beach umbrellas are highly dangerous (poorly fixed, they go out with the wind and land on people, this makes the security agent laughs).

Beautiful location, nice and quiet. Nice view from beachfront villas. Very good food for lunch & dinners, tasty and fresh. Very good room cleaning everyday.

Stayed in August 2022

the pool area and food .

Stayed in March 2022

The wifi was not working during the majority of our stay. There were construction works (part of the hotel) directly next to our room so at first we did not have any privacy, although the manager was good enough to move us to another room. There was no hot water in the new room and the service in the pool area was not really what i would expect for a hotel with 5 stars (i had to keep walking to the restaurant to order drinks to the poolside).

The staff were all very friendly.

Stayed in December 2021

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Stayed in July 2023

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Stayed in January 2023

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Stayed in November 2022

There are no comments available for this review

Stayed in October 2022