There was no hair dryer and the windows could be closed properly

The personel was amazing and very nice

Stayed in May 2024

Can be cleaner

Very nice staff. Big room

Stayed in March 2024

The jacuzzi and the lack of water at night

I booked the suit with the jacuzzi, and the room is big and the beds confortable. The only issue was the jacuzzi that wasn't clean, and I couldn't use at night after a long day in machu picchu because that town cuts the water service in the whole town around 10pm.

Stayed in March 2024

Was too warm in the room with no air conditioning, and sound traveled from other rooms too easily.

The staff were all very friendly and accommodating, the location was a short walk from the main square.

Stayed in November 2023

location, security, and privacy were superb staff were so helpful

Stayed in September 2023

The TV signal was not good.

The staff were what made the hotel so nice. They were eager to help us and gave us great recommendations on things to do in the area. The junior suite with the hot tub was the best room that we stayed in our trip to Peru. Very comfortable beds and excellent location.

Stayed in November 2023

I wasn't aware that there are no elevators to get to the rooms but the staff helped bringing the suitcases upstairs. The room was big and comfortable but the bathroom needed a little TLC.

The staff was great, breakfast was plenty and made upon request. The day we had to leave really early to visit Machu Picchu, they had a sandwich and juice box ready for us to take on the ride.

Stayed in November 2023

The staff

Stayed in September 2023

nil

Staff were exceptionally helpful with breakfast, left luggage, booking taxis etc. Location is amazing and the hotel felt very safe. the rooms are comfortable and a hot bath was welcome after hiking

Stayed in September 2023

Washroom bathtub jacuzzi was not so clean; and carpet/tile is old, has some discolouring/looks dirty

Nice location, great service!

Stayed in August 2023

There was only very minor things, like one day I was left with no toilet paper after my room was cleaned, and no coffee or milk in the room itself (although of course you can just go downstairs for the cappuccinos which were excellent), but that would have given my rating a 10/10. Could not speak more highly of this place, especially Edgar. He went above and beyond to help me and was amazing.

I LOVED this hotel. The staff were so friendly and helpful. They didn’t speak too much English but I gave it my best in Spanish and google translate and my word they were so nice. The hotel manager (I think) Edgar - just the most beautiful helpful person. Breakfast was so comprehensive with juice, coffee, yoghurt, eggs, cereal and toast (for one), and included. The location is right on the main road just up from Plaza De Armas, right next to (and views of Qorikancha, one of the few Inca ruin sites in the city with a Cathedral built next to and on top of it.). Yet Despite being on a main road was so quiet and soundproofed, you would never know it was on Avenida Del Sol. The first 5 nights I stayed in the Junior Suite which had views of Qorikancha, a mini fridge, heating (not that I needed it, the place was so well insulated), and an outdoor (with covered roof) Jacuzzi. Definitely ask/ look for this room or a similar suite if you can. the bath outside was so amazing. I actually moved from another hotel which was awful and an “eco hotel”. I ended up paying more but was worth every penny and still very cheap compared to Australian or US/European prices for what you get. You could almost say this one was also eco as it didn’t need heating or air con. There was a kettle in my room which I used to boil water so I didn’t have to keep buying water which was so helpful. the other hotel had none of that and was very poorly insulated. The beds were great and I had 4 pillows.

Stayed in May 2023

the ceiling is a bit lower the we expected, also there was just one small window in our room, so there was a bit of a “cave effect”, not critical at all though

the hotel is nice and small, the room was clean and spacious, huge comfy bed. the property packed a breakfast-box for us, ‘cause we were checking out early

Stayed in December 2022

i wish they would have had oxygen available because I had a bit of altitude sickness. however the employees were very eager to help

the location is great. lots of shops and pharmacies and restaurants near. the breakfast was good. the employees were very nice and seemed to care

Stayed in November 2022

Breakfast was a lit bit menu...

Stayed in October 2022

good location, hospitality staff, they are really kind and helpful! beds are good for me, everything just went on well. I lost my passport in the room, and staff was so kind to help me to keep it. Truly appreciated.

Stayed in October 2022

staffs

location

Stayed in October 2022

Shower door was noisy

Clean, accessible, spa in the room Breakfast was good. They give you café style coffee to order. Nice espresso

Stayed in September 2022

Breakfast is not so great.

Staffs, rooms, location, hot shower, tea facility

Stayed in August 2022

Fruit was not available most days at breakfast.

The very comfortable king-size bed, and it location - next to the garden at Qorikancha and a walk of ~10 minutes to reach Plaza de Armas.

Stayed in June 2022

Laundry was extortionate.

Comfortable bed. Clean

Stayed in July 2022

Staff were friendly and helpful

Stayed in June 2022

It is a very average hotel. It did not really correspond with the pictures. Room was cold, heating only worked at late hours. Matrass was hard. Wifi was unstable in the whole hotel.

Staff was nice. They prepared early breakfast when we went out on a tour. Shower was hot.

Stayed in June 2022

BREAKFAST

LOCATION

Stayed in May 2022

The included breakfast was a bit of a letdown for the first day (i.e. not like the pictures). We were given a coupon to go to another restaurant for the second day.

Very nice and modern room. Good location about 10 minutes by walk from Plaza de Armas.

Stayed in April 2022