Wifi in room is patchy

The grounds and rooms are beautiful and great for kids.

Stayed in April 2024

Nothing

Amazing grounds and staff! Made everything very easy for our stay. Organizing tour for sacred valley at a fair price point. Smooth stay

Stayed in March 2024

 Perfect place. Perfect room. Good breakfast and perfect dinner. The staff are very helpful, Inty the manger helped us in everything we need in sacred valley ( transportion, recommendion for activities..). I recommend this place to all.

Stayed in January 2024

Nothing

Absolutely amazing views and gardens. Beautiful and super clean rooms. Very well mantained facilities. Supoortive and kind staff. Great breakfast. We did not have the chance to eat lunch or dinner, but looking forward to going back to try their cuisine.

Stayed in November 2023

Not much, there is no air conditioning so that might be an issue if it were hotter time of year and no ceiling fan for fan people, but lovely windows that open.

Incredibly helpful and friendly staff, felt very safe and secure and everything was all in one place! Alpacas, lovely gardens, workout yoga center, spa/massage options, lovely views of mountains, clean cozy rooms, delicious food options, local artists. Inti and his staff were over the top wonderful and helpful. Booked a driver for me for a day of exploring. Would return again!

Stayed in October 2023

Breakfast variation can be improved, but for us was ok as we have stayed 3 nights only.

The stuff was very helpful and kind. They also helped us to get a taxi and visit the Maras and Moray sites. Hotel itself is made from different small buildings and with a big garden in the middle. They also have massage, sauna and jacuzzi which we've done and it was very relaxing.

Stayed in October 2023

This is not a complaint, but the hotel is not close to Urubamba (walking distance) nor to any stores, so plan accordingly (bring water!)

Gorgeous grounds, excellent homemade food, lovely staff. The room was perfect, the shower was amazing, and the staff helped my family feel comfortable and cared for. Highly recommended for travelers with family! The grounds are a wonderland for kiddos: from the trampolines to the alpacas & cats, fruit trees, and rocks to climb: my kids were in paradise.

Stayed in October 2023

Everything was perfect.

We've had a perfect stay. The staff was very attentive and welcoming. They even addressed us by name. In the yard are two alpacas that walk around during the day. The hotel offers comprehensive services, from transportation over a fast laundry. Inside the compound is a restaurant with great food and a decent breakfast. We came here twice and would definitely stay again.

Stayed in October 2023

No A/C in the room it was very hot at night

The staff was incredible

Stayed in October 2023

The offer of jacuzzi/spa services was not made clear? I would have expected that offering to be included in the total price to improve the value. Breakfast eggs were good& fresh bread cooked in the wood burning oven was nice. Our room was unfortunately located quite close to the kitchen and breakfast area which resulted in us being awoken quite early—-6am by dishes being unloaded and stacked outside for breakfast.

The gardens were beautiful…if we had time to relax there & take advantage, the property was quite nice. The alpacas, trampolines, fire pit are nice for kids & a potential extended stay.

Stayed in October 2023

It would have been nice to have facilities to make a hot and have access to free filtered water. The gym was a great addition but it was a bit limited.

Beautiful gardens. The games and trampolines for the kids were very welcome. The rooms were very large and comfortable. The location was quiet but we were keen to eat out as the restaurant was a bit limited and the local taxis didn’t recognise the hotel often. The staff were very friendly and helped us with trips. The alpacas were much enjoyed by us.

Stayed in September 2023

There was a very loud dog next door which would bark like crazy a few nights. Not the hotels fault though.

The staff are amazing, especially the host Inti. Helped us with all of our questions and organising drivers for day trips. The rooms are spacious and beds are very comfortable. Never had an issue with hot water either! Also a great location for walking into town.

Stayed in September 2023

There was no cost advertised for the use of the hot tub and sauna. In my opinion it was overpriced as we paid $180 soles to use it for 45mins.

Clean, spacious room, lovely garden and friendly staff.

Stayed in August 2023

Beautiful surroundings, excellent food and service and comfortable beds.

Stayed in July 2023

Nothing. Honestly one of the best hotel experiences I have ever had. We plan to return.

We have traveled a lot with our family of 5. This was be far the best hotel we have ever stayed at for kids. We have a 5, 3, and 1 year old and the staff and amenities were amazing. We enjoyed the trampolines, Alpacas, outdoor seating areas, flowers, and the restaurant. Food was great and I had a lot of fun doing the onsite cooking classes. Great location for exploring all of the Sacred Valley sites.

Stayed in July 2023

The staff was exceptional and I felt not only that I was at a very nice place, but that I was among new friends. It was lovely boutique-rustic.

Stayed in June 2023

Wish they had a desk in the room or some place to store my backpacks that was not the floors or the single chair in the room.

This hotel was absolutely breathtaking. The staff was super friendly and helpful. They made arrangements for my transportation from the airport in Cusco. The grounds were amazing with spectacular views. They took into consideration my husband's dietary needs at the restaurant located on the grounds. All around, fantastic!

Stayed in June 2023

would be great of there was bottled water in the room.

There are luxury hotels that offer great service, and then there is Lizzy Wasi a hotel that makes you feel as if they built the hotel just for YOU. I mean talk about one of a kind attention to detail and service! This little gem of a hotel sits in an unassuming small side road. You wouldn’t think much of it when you pull up. As we entered, we were greeted right away by the staff, Jesus the manager, Bill and Lizzy the owners and Alvaro. But the service began way before we even arrived. Weeks before the trip as we are making preparations. I reached out to Lizzy Wasi via WhatsApp. Lizzy was incredibly helpful and kind to give her time to answer many questions and let me pick her brain. Because of this, our family saved so much money on tickets and tours to Machu Picchu, then she referred me to the manager Jesus phone number. This brilliant fellow ran the place like a well oiled machine! He coordinated all the transport for us!! He was fantastic , he checked in right before our trip, and assured us that everything would go without a hitch. And I did.! We were picked up in Cusco by the transport Cuzco Mágico which Jesus had set up for us. On the way there the driver was kind enough to stop in a small town, where we were able to buy some alpaca and llama wool sweaters. They explained the process to ise alpaca and llama wool and how to dye it using natural dies from the region. Very cool! Peruvian people are just so kind and polite. Customer service is definitely Paramount in this country. We arrived at the hotel, and, as I said, we were greeted by most of the staff. We were led to our room, which was a two-story suite, that was beautiful and incredibly cozy, included a fireplace, a balcony and on the floor boards of the first story, we could even see the through glass covers tile a stream that ran underground through our room! Just beautiful! Little windows with views of the mountains, from every side, and every angle.

Stayed in June 2023

The grounds are stunning, surrounded by mountains with cool crisp air. Beautifully maintained gardens, alpacas, vegetable gardens and a spa (extra cost). i could stay longer than the 3 days... Staff are very attentive and pleasant.

Stayed in May 2023

Wonderful. Scenic. Great service. Toys and games for the kids. Pizza night. Camp fire. Highly recommend the “trucha con salsa de mostaza”. Trout in mustard sauce.

Stayed in May 2023

Nothing!

Such a wonderful property with 7* service quality (5* would be too low). We stayed 3 nights, ate breakfast here every day, had dinner here once - the food was great, and staff was accommodating of the vegan diet. Have the spinach ravioli, the sauce is to die for :) Super spacious room, great shower, perfect wifi service! Definitely stay here when coming to Urubamba!

Stayed in May 2023

Nothing. Everything was great. The only small suggestion would perhaps be to have a pot of coffee in the morning rather than have to be served multiple cups of coffee. Also maybe a pat of butter on a plate (as was the case for the delicious home made jam) rather than small plastic containers of butter. But these are little things... The hotel, staff and service were all excellent.

Breakfast was great. The staff were all smiling and helpful throughout the hotel. The shower was fantastic

Stayed in April 2023

Would have liked drinkable water source in the hotel, filtered water cooler or something like that.

There are 2 alpacas and 2 trampolines on property which kept our daughter entertained. The setting is beautiful, a peaceful oasis with gorgeous gardens and amazing staff. The included breakfast was very good as well. If you request the hotel to contact you regarding transportation, they will help you arrange a car service at very affordable prices.

Stayed in March 2023

breakfeast and Client attention was exceptional! Nice place, a good people was ever available to support any request or question

Stayed in January 2023