Nothing

it was lovely, just as described. The location was very good, a short level walk to Plaza de Armas. My bed was comfortable, with plenty of blankets, and the hot water was hot. Wifi worked well.

Stayed in March 2023

Exceptional service and staff.

Stayed in February 2023

The exceptionally kind and caring staff made our stay in Cusco wonderful. Thank you!

Stayed in January 2023

the place was clean, and very good location. the ladies working were so friendly and helpful.

Stayed in January 2023

Friendly and helpful staff. Good breakfast.

Stayed in December 2022

Kind of don’t like the quilt.

Staff are really passionate and always willing to help customers. Breakfast is also amazing

Stayed in December 2022

Everything was perfect, but I would like to highlight the staff. Every interaction with them was just lovely, they were all so friendly and helpful. We talked to them everyday and helped us organise our trips.

Stayed in December 2022

No complaints

Clean, welcoming, comfortable feel. Just wonderful.

Stayed in December 2022

there is no heating in the room.

everything is clean, servis is excellent!

Stayed in December 2022

Shower ran cold at times.

Quiet, Safe, Clean & Comfortable. Staff were very friendly and accommodating. They facilitated us with a late check-out and kept our bags while we awaited a late flight.

Stayed in November 2022

Great location. Local family experience. Clean and comfortable.

exactly as described. Plus staff is kind and helpful

Stayed in November 2022

Bathroom and shower could use more shelving/hooks.

Big room with super comfortable bed. Great staff.

Stayed in November 2022

amazing staff. great value for money. breakfast was delicious.

Stayed in November 2022

Everything was great.

Great hotel in the heart of the city, within walking distance from all the major attractions in the center, very nice hosts always trying their best to make your stay perfect. Rooms were very clean and comfortable with all the standard amenities you might need. Very good, well balanced breakfast - just a note to picky eaters the breakfast is not buffet, but fixed menu (fruit salad, yogurt with cereal, eggs cooked to order, local cheese and ham, avocado, freshly baked pita bread and butter+jam, fruit juice, coffee/tea)

Stayed in October 2022

we had a few issues with the internet but was quickly fixed

Amazing staff. very helpful

Stayed in October 2022

Our one complaint was the thinness of the walls. When no one stayed in the room next to us it was heavenly, so quiet. But when that room was occupied, we could hear our neighbours too clearly.

When we arrived at Casa Matara, we were warmly greeted by two of the fabulous staff members, Carmen and Fabiola, and this personalized, helpful, friendly service persisted throughout our 4-night stay. This is a cheerful, inviting hotel. Each of the four floors has a central lounge area, decorated with typical Peruvian textiles and objects, with complimentary coffee and tea available. Our room was small but like the rest of the hotel it was clean, modern and comfortable. Matara gets high marks in all the important areas: generous breakfast, super-comfortable bed, hot shower with strong water pressure, good lighting, consistent wifi, excellent same-day laundry service, and a quiet atmosphere. And it's well-situated a few blocks from the Plaza de Armas. Thank you, Carmen and Fabiola and the rest of the team, for making our stay in Cusco so special.

Stayed in November 2022

very clean, the stuff were so friendly, the location was convenient, the breakfast was good

Stayed in November 2022

There is not much around the hotel such as food or restaurants.

Excellent staff. Close to the Plaza de Armas & not a difficult walk to & from the Plaza.

Stayed in November 2022

A lovely family run boutique hotel located walking distance from the main plaza. The staff were very attentive and kind. Breakfast is plentiful and healthy. I recommend booking the king suite as it is quite comfortable and spacious. The twin room we booked on our first stay was rather small. The owner gave us each a small gift when we checked out.

Stayed in November 2022

Several times we had to shower with cold or lukewarm water. The wifi was not working during 24h, but the staff did all they can to fix it !

The staff was very helpful and nice. The breakfast was very good. Location near the center. The bed was very comfortable and large !

Stayed in November 2022

They had some wifi issues that should be sorted by now but the staff try their best to fix it.

Great breakfast, staff and location

Stayed in November 2022

Great breakfast, staff and location

Stayed in November 2022

If you are having altitude sickness, try and stay on the ground floor. There is no elevator and it is hard climbing up the steps with reduced oxygen. Also, the street the hotel is on is very busy and the sidewalk is small, be careful when leaving the front door as cars and buses wiz by fast!

The staff at this hotel were very attentive and helpful. The rooms were exactly like the pictures, very nicely decorated and what you need. The breakfast was delicious and colorful with many options. They also served cocoa tea on arrival which was needed as we were getting altitude sickness. This was also very close to the plaza, shops, sights and restaurants.

Stayed in November 2022

Location was a few blocks from the main tourist area- sidewalks here were extremely narrow and dark at night making it sometimes necessary to step into the road close to traffic when passing others. Sound from other rooms and other floors was easily heard in the room at night due to the cavernous design of the building and thin walls.

Room was clean and spacious.The hotel staff was very kind and helpful. They arranged for a driver to take me on a tour of several local sights that I was interested in and also arranged all transfers to/from airport. Breakfast was good .

Stayed in October 2022