My booking with Booking.com was not registered with the hotel and I was relocated for one night to another property

Breakfast was great!

Stayed in May 2024

The lady at the reception was not at the same standard of service as the rest of the staff. We traveled all night, arrived early in the morning, and were very tired, she just said, "we do not have rooms, yours will be ready at 3 o clock" (yes, I am aware of the policy of checking in at 15 Hr). Perhaps she could have said the same thing more politely, just by saying "I am sorry, but... we will make every effort to accommodate you earlier, please let me check you in now, and your room number will be given later, and have some breakfast at the restaurant, etc..." Same answer, different wording, but more understanding. Also, the room had a very loud air conditioning, we asked for a change, and they did move us to a quieter room after about half an hour wait, it was smaller, but quieter.

The location of the hotel is excellent, the staff, in general, is helpful, especially at the restaurant, where they were exceptional, there was even one lady that remembered when we arrived, asked polite questions and in general was very attentive, I am really sorry for not writing her name to thank her individually. also, at the bar where we asked for our complimentary drinks, the satff was very attentive. Rooms are large enough and clean, and the hotel, in general is very good.

Stayed in May 2024

The swimming pool was closed on mondey

The breakfast and location are Excellent!

Stayed in May 2024

1. Consider Taiwanese as a Chinese. More like telling Ukrainian that he is a Russian. 2. We saw when likely a yutuber filming the breakfast dishes , they didn’t follow the hygiene protocol . Most of the restaurants know to stop it at once , but the staff here seems not aware the importance of it , for instance, the YouTuber pick up the food into his plate and put it back to the public after filming.

Service is good,acceptable.

Stayed in April 2024

One elevator out of service during my staying

Very good staff

Stayed in April 2024

Excellent service from start to finish. From the bellmen to front desk to breakfast each morning. Thank you

Stayed in March 2024

The bathroom. The shower head looked like it needed to be cleaned up.

The room was big

Stayed in March 2024

None

Very clean and well maintained property. Great customer services and very good breakfast options

Stayed in March 2024

Same breakfast, miss variety In my prior stayings, breakfast buffet was chabged at least twice or three times a week

Customer service experience

Stayed in March 2024

The pool area was full of men drinking when I went to the gym, which make me feel uncomfortable and I guess for ladies as well; after an hour they left. I notice they were drinking their own alcohol (which is nice) but I believe there is a place to do it, like the bar. Check on that.

Reception staff (Fernanda) understood my need, I traveled international over night and I arrive to the hotel earlier, I know that the check in was at 3 p.m. but she was able to put me in a room quickly which I appreciate a lot since I was so tired. The bellboy help me with the luggage and directions, restaurants staff help with my diet concerns, cleaning people very nice, they ask me when was the best time to clean my room. I am really happy with this hotel. I will return.

Stayed in March 2024

All good

Amazing experience as always 👍🏻

Stayed in March 2024

Great service

Stayed in March 2024

Small rooms (with large, nice bathrooms though)

Fantastic breakfast, amazing location

Stayed in December 2023

All the employees are friendly and helpful.

Stayed in January 2024

The staff made the difference. They are extremely welcoming and helpful. We’ve stayed at many Crowne Plazas around the world and although this one may not be the most luxurious, it is the overall best because of the staff.

Stayed in January 2024

Nothing to dislike as such

Excellent hotel, very nice staff and wonderful location. All restaurants, markets and shopping malls nearby... Will stay here again

Stayed in January 2024

The room was excellent and the staff very helpful.

Stayed in January 2024

Shower pressure was less, and carpeting in common areas and room felt musty

Breakfast, and staff and size of the room and bathroom

Stayed in January 2024

There was nothing I didn’t like.

Good location and great staff. Impeccable housekeeping. Tasty breakfast.

Stayed in December 2023

The DINNER time service staff... Definitely they need proper PROFESSIONAL training.

Excellent breakfast buffet . . . THE SERVICE STAFF WAS EXCELLENT!...

Stayed in December 2023

The pool is very small, but you really shouldn't spend too much time swimming considering there's so much to do in Lima. I did like that the pool was heated though. I used it more like a jacuzzi just to soak after my long walks.

I traveled alone to study Spanish at the Lima Spanish School directly across the street from the hotel. The hotel was also five minutes from the Pacific Ocean and across the street from a full access gym. The staff took care of me. They watched out for me like family, treated me like a queen, helped me practice my Spanish and even helped with my homework. More than anything, the staff was amazing. I loved the staff there, especially Luis, Diego, Yomer, Angelica, Antonio.. and Taxi Driver Willie. Oh, did I mention it's centrally located and very safe to walk at night even as a woman walking along!

Stayed in December 2023

Jacuzzi wasn’t hot

Good location and comfortable rooms.

Stayed in November 2023

Nothing

Staff really friendly and the breakfast

Stayed in December 2023

Lighting in the suite was very sim but the staff were SO attentive. They came to sort the issue out straight away and even brought us dessert to apologise for the inconvenience. Definitely provided good customer service.

Great location. Diego at reception was VERY helpful and provided an excellent dinner recommendation. We left early but the staff packed breakfast for us to take - the vegetarian option was delicious.

Stayed in November 2023