The only downside is the extremely slow service in the restaurant. The quality of the food is good, although the variety is a little limited; but even during slow times, the delivery and attentiveness are below expectations for the Novotel brand

Excellent location and good value. I would stay here again.

Stayed in May 2024

Location, breakfast, swimming pool and overall friendliness from staff

Stayed in April 2024

The TV was on smaller size, but did not use it that much.

Hotel room and bed was comfortable, has a nice gym and pool area Location can't be beat, On site restaurant and breakfast had enough variation to not get bored on longer stays Room service fast and friendly All in all very good stay

Stayed in April 2024

The restaurant and taxi pricing was a bit high, but we managed with using booking.com for these services. The hotel was a little old but very clean so no issues were there for us at all. Coffee was not available at 5 am but they eventually made it happen.

We had a wonderful stay at this property. My kids and husband were happy with everything. It was overall great. The location was very safe and only 2 blocks away from lovely restaurants. We can walk everywhere.

Stayed in March 2024

Great experience. Pleasant and courteous staff. Super clean room and very good food in the restaurant. I highly recommend this hotel in Lima.

Stayed in March 2024

Please replenish the water bottle in the room. We get it that you want us to recycle the bottles, but can you not give us 1-2 fresh bottles of water everyday? Another option is to give us a pitcher of drinking water in the bedroom, for ease of access, to be replenished daily; this arrangement would still satisfy your objective of promoting recycling/reusing and at the same time meeting the guests' needs. If the guests buy bottled water because the hotel does not replenish drinking water, does this not defeat the purpose of "promoting sustainability"? Second thing: Why does the aircon get turned off during the night? Twice, I woke up with the zircon turned off even if I left it on before going to sleep.

awesome location, great value for money, the accessibility and opening hours of the gym, good selection for the breakfast, attentiveness of the staff, flexibility in giving us a late check out, and the bidet in the washroom

Stayed in February 2024

Nothings

Breakfast and the attention

Stayed in January 2024

Beverages in the rooms, i.e. still water to purchase.

Location was perfect in the business district and with plenty of restaurants in the area.

Stayed in November 2023

Everything was perfect! I would love to visit this hotel again

I was a great hotel with wonderful service and personnel ready to help you whenever was needed.

Stayed in August 2023

No response on some of the request

Clean keeping below par

Stayed in October 2023

One night there was work being done and I could hear people on walkie-talkies outside my room in the middle of the night. Also the water was shut off that night. It would have been nice if they had filtered water in the lobby.

Comfortable bed. Quiet most of the time.

Stayed in September 2023

The room had a bad smell like old, looks like nobody used it for a while so I asked for another room and this was good.

I like the location because is close the office I work I liked the food at the restaurant

Stayed in September 2023

Most of the staff other than reception does not speak English which makes communication a bit hard.

This Novotel is a good choice in terms of value for money in Lima. It is a little far from lively neighbourhoods like Barranco and Miraflores. Though we walked to it from Mirafloers in like 40 minutes, not everyone can. This is mostly a business district but clean, safe and calm. The famous Astrid & Gaston restaurant is just around the corner which was a plus to me. Staff very helpful, they gave us some small perks as well. They have a small pool - really small so just for practice - fresh, airy interiors, rooms are not too big but enough and beds are comfy. Breakfast was sumptuous. If this neighbourhood is convenient for you, I recommend it.

Stayed in July 2023

Very Small rooms, double bed very little.

Brand New Hotel. Nice Facilities

Stayed in August 2023

The restaurant did not easily accommodate requests for basic things like water in a bottle that is acceptable to take to the pool. All drinks are in glass bottles which are not permitted in the pool area and seemed confused by my request to put it and my daughters fruit juice into a pool appropriate vessel. The normal cost of a room is well above the average for the city but the property itself is not more luxury than others in its class in Lima. The staff is kind and quiet meaning not overly attentive but helpful when you ask. The wifi instructions were not clear enough to follow without a phone call to reception as the app asks for last name and room number but they were using the event (business) wifi and a code. TV has very limited programming as well.

Quiet area. Modern but inviting. Room was efficient but not too big or small. Bed was comfortable and large. Loved the separate water closet/bidet and bath. Thank for for a small window that opens but is safe for small children as it opens in a way one could not go out of it. Close to some dining and beautiful parks. Very clean. Kind service when we asked for it. The pool is adequate but nothing fancy. Indoor pools in Lima are a rare find! Next time I’d like to try the spa and sauna or salon.

Stayed in August 2023

Old ok.

Breakfast nice. Good location and safe.

Stayed in June 2023

Quite an expensive room & breakfast for a country like Peru.

Comfortable bed & quiet location in the bussiness district of Lima.

Stayed in July 2023

Facilities were good, bed comfortable, bath in bathroom.

Stayed in June 2023

The bathroom of the room was weird.

The location, the bed, the food and the staff.

Stayed in June 2023

The breakfast could be better, that's about it. Everything else was great! Dinner at the restaurant was superb!

Excellent location, super friendly and helpful staff. They never hesitated to help out and answer any and all of our questions. I would definitely consider staying there again! The pool was perfect! The rooms had all the amenities needed and bed were extremely comfy! Very clean and bright. Absolutely no complaints!

Stayed in April 2023

bathroom

Staff, food & location

Stayed in March 2023

The room, bathroom and location was great. The staff was very helpful.

Stayed in January 2023

Clean & easy. Mario received us with a warm welcome

Stayed in January 2023

Overall experience is quite nice, room/swimming pool/restaurant/staff. If we have chance to visit Lima again, we would choose same hotel.

Stayed in November 2022