They didn’t have elevator and also in the room no coffee or tea maker but they offered a flask of hot tea to us when we asked for it

The location by the lake was really convenient and enjoyable, we could watch sunrise over the lake at hotel terrace

Stayed in May 2024

Would be nice to have more vegan/vegetarian options for breakfast.

Everything is great, nice hotel, nice location, excellent staff.

Stayed in May 2024

They should have activities at night and more Peruvian breakfast.

To begin with, when you arrived they welcome you and help you by taking your luggage to the room. The stuff is very friendly and willing to help you. The place is almost 15 minutes from the center by taxi. If you get cold at night, don't worry because there is heating! Breakfasts start super early, which helps because the tours start early. They have a variety of foods and drinks. The best of all is when you have your coffee in front of Lake Titicaca. It is a hotel to which I would definitely return.

Stayed in April 2024

It was further from town than I expected.

It was quiet qnd comfortable. A nice way to finish our adventures in Peru.

Stayed in May 2024

Nothing, the hotel exceeds the expectation.

The staff was beyond nice, Luis and Elis are two names that come into my mind but they were all so supportive. The hotel was clean, very comfortable, rooms with good hairdryer, nice lounge area with coca and muña tea 24/7. The view was so pretty, there is a nice outdoor area to watch sunrise or sunset with fireplaces for winter time. Breakfast was delicious and the day we left the city at 4am, they prepared a to go breakfast for us. It was easy and quick to go to the city center, the hotel can call a taxi for approximately 11 soles.

Stayed in April 2024

Great location overlooking Lake Titicaca

Stayed in March 2024

Doesn’t have an elevator

Great view, excellent service, clean, comfortable

Stayed in March 2024

‘Mountain View’ rooms don’t really have a view!

Great setting by the lake

Stayed in March 2024

Low in ventilation - ceiling fans will really help when its too cold to open windows for ventilation

Beautiful views of alpacas outside our window! Oxygen available for altitude sickness Complimentary coca tea in lobby Excellent restaurant with excellent views Cute little store with a friendly lady selling beautiful souvenirs

Stayed in March 2024

This is a hotel in a very high place Lake Titicaca, 12,500 feet+ above sea level. And this hotel does not have an elevator. Air is very thin and is very hard to breathe so stepping up a staircase in these conditions is very difficult for some people. This is the main negative comment, elevators should be considered for this Hotel.

The room view and the comfortable of the room

Stayed in March 2024

Lake Titicaca view.

Stayed in February 2024

We stayed here for 5 nights and really enjoyed the hotel. It is a walk to town or quick taxi ride. There isn’t much around the hotel but it has great lake views, a nice garden (with llamas) and lounge areas. The staff here are probably the best we’ve had so far on this trip, so professional, helpful and happy. The room was large, super comfortable bed, spotlessly clean, we took a lake view room and it was well worth it. We ate at these restaurant a lot, the food was excellent. Breakfast buffet included all the usual things with omelettes cooked to order as well. Highly recommended.

Stayed in February 2024

Staff friendliness, chocolate treats from staff at night and having hot tea at reception

Stayed in February 2024

It was a little out of town but nice if wanting a quiet relaxing stay.

Great room/hotel in Puno just out of town on the lake. The restaurant was also lovely with some great meals if wanting to stay in. The staff were incredible, always going out of their way to accomodate us.

Stayed in January 2024

Poor choice of snack food at the hotel. If you need to leave early (ours was a 4.30am check.out), the front gates are locked and the security guard was not there to open them. Our taxi had to wait for 10 mins whilst we tried to leave, which made us late for our bus.

Room facilities, views, staff attention to detail.

Stayed in January 2024

Nope

The room, the staff, the view, and the restaurant. Very good food with fresh and local product.

Stayed in January 2024

When I did the booking it said it included all taxes, I think Booking needs to add that other fees might be in place (the 18% surcharge I had, within the law). And I don't know if it was because of the type of change (but that much?) I paid 79,64 USD instead of the 74USD that appeared when I did the booking. But yeah, besides that amazing experience.

The room was beautiful! Amazing lake view, beds were super comfortable, bathroom was very clean and with sustainable products. Awesome personel! Also food was delicious, although they should have more plant-based products and lactose free options.

Stayed in December 2023

There was a beautiful view of Lake Titicaca. There was also a nice restaurant overlooking the lake.

Stayed in January 2024

The staff was incredible - always friendly and ready to helps us

Stayed in December 2023

It was a little out of town and taxi is easiest option to go to town.

It was quiet and peaceful. Spacious room.

Stayed in December 2023

The small from the Puno side of lake titicaca. Also, not all dishes from the restaruant are delicious. The couscos, and the lamb legs are great, not much about the rest dishes from my opinion.

The view was great. The staff has limited English capability though,but I don't have much difficulties to get all information and help I needed. The breakfast is a standard average western buffet breakfast. The view from the room is fabulous. The hotel has a big back yard just by the lake Titicaca. Though Lake Titicaca near the Puno side in general has some unpleasant smell, but that is not the hotel's fault. In the large back yard, there are a few resting area, and we saw wild geini pigs and farm raised alpaca and sheep. The beds are very comfortable.

Stayed in November 2023

There was nothing wrong

The location, the view, large bed, bathtub, the wonderful staff….

Stayed in November 2023

N/A

That view from the restaurant in the hotel is breathtaking. Thank you so much for having tanks of oxygen to help us all deal with altitude sickness. Life savers!

Stayed in November 2023

The setting of the hotel- on the edge of the city and on the lake shore- has some positives but the over all environment that the hotel is located was not attractive and not suitable for walking beyond the hotel.

This was a comfortable, secure hotel with very good amenities. We liked the location on the edge of town and with a great view across the lake to Puno city. We also liked the old lake steamer moored in front of the hotel restaurant.

Stayed in October 2023