Is comfortable and clean

The crew is very sympathetic. Felt like home.

Stayed in April 2024

They keep an alpaca for the guest intertwinement, the animal is limit to a very limit space.

They gave an upgrade and my room was very nice, with a tube and lots of space. The breakfast was amazing and all the staff super friendly

Stayed in April 2024

Breakfast was amazing. Every single staff member we met went above and beyond. Location was perfect for exploring by foot.

Stayed in April 2024

The water got shut off while having a shower at 3 am.

The property was situated close to the old part of Cusco. Walking distance to everything we wanted to see. The staff were lovely and the food was delicious. The room was perfect for our family

Stayed in April 2024

Comfortable bed, adorable Kiki, nice atmosphere, incredibly good breakfast

Stayed in March 2024

Too ad the jacuzzi wasn’t available/working.

Breakfast and dinner were excellent - the food as well as the staff: Julisa, Roy, Vanessa, Ruben, Shakira, Carlota. Front desk - thank you to Fernando and Miguel and the rest of front desk and maintenance staff (didn’t catch all their names) for all their help - you are awesome!! Shakira and Nilda did a great job of The cooking and Pisco Sour classes. Kiki was so cute!,

Stayed in April 2024

Everything was great

Location, staff, breakfast and very clean

Stayed in April 2024

The staff was very pleasant and professional. My only source of discomfort was the guests not following the instructions of keeping the rule of quiet space in the hallways. Especially, when leaving the hotel in the early hours for a daily trip up the mountain sites.

The location was located conveniently close to the historic sites and we were able to walk there comfortably. The hotel's front desk and restaurant staff was very pleasant and accommodating. We inquired about a possibility of switching the rooms after the first night, and were moved to a room farther away from the hotel's main entrance.

Stayed in April 2024

Delicious complimentary breakfast, friendly staff, fun activities, Kiki the alpaca was really fun. Graciela was super friendly and helpful as well. Thank you!

Stayed in April 2024

The tourism desk with suggestions for tours was too expensive We found it cheaper to book tours through the internet.

Travelled with children and grandchildren. We were all treated great. Breakfast was abundant, delicious, and we all loved the fresh fruit. The room was large, clean and the bathrooms were fine. Good hot shower. Location not at the main square but a short walk from it. Kiki, the friendly alpaca, was a bonus with the grandchildren!

Stayed in March 2024

While my friend my showering, the water was cut off. They said we had to wait 15-20 minutes for the water to come back.

The staff was friendly overall. The location was about 5-10 minutes walk to the main places like plaza mayor, restaurants, shops. They have singers playing in the dining hall every night we were there, and they have a pet llama or alpaca that you can take pictures with. They have free Coca tea if you need it. The room was good and comfortable, they have fan and heater if you need it. They also provided warm compress for your tummy if you get altitude sickness. We were not able to try the breakfast because we had to leave early for the tours.

Stayed in April 2024

Some rooms( we were 2nd floor on 1st night) very noisy as walls very thin & 1 night water went off

Fabulous staff, location & great breakfast

Stayed in March 2024

I have nothing bad to say

Staff and location were fantastic room had King size bed

Stayed in April 2024

Lovely stay, super helpful staff and great included breakfast. There is also a llama!

Stayed in March 2024

Great service

Stayed in February 2024

Our room 116 was too hot and stuffy.

The staff were very friendly and willing to help in any way. The reception staff were very friendly and helpful. The breakfast staff Vanezza and Lulisa were kind friendly and great at their jobs. Overall great location and a great place to stay. Loved Kiki the Alpacca.

Stayed in March 2024

Live music is nice but when theres a small audience in the square I dont think the musician needs to be amplified that being said its over by 8pm anyway so it didn't bother us that much.

After the Inca trail this was the best place to stay at. We were exhausted and as soon as we came in we were served tea and felt so welcomed and taken care of. This hotel has everything you need, the breakfast was excellent, heated rooms, filtered water, tea, and even a few extras. Great location and staff was very helpful.

Stayed in March 2024

The hotel exceeded my expectations in decor, ambience, helpfulness, and food. I enjoyed the beamed ceiling in the bedroom, the bath with skylight overhead. The breakfast was a brilliant surprise- hit food made to order plus a buffet with fruits, nuts, meat, and cheese. There was pleasant live music the night I was there. It has an excellent location with the market just down the road and other plazas within easy walk. The staff was unfailingly courteous, helpful, and friendly. Graciela Arriaga noticed I wasn’t feeling well due to altitude and was incredibly helpful making me feel well again.

Stayed in March 2024

They advertise a hot tub/Jacuzzi which was the reason we booked the stay. The hot tub was removed months ago and it is still advertised on booking.com as part of the stay. I contacted the staff about this and they said it wasn't advertised but to this day it still is shown to have a hot tub on booking.com

The rooms were clean and nice. The staff was friendly..breakfast was amazing.

Stayed in March 2024

The towels at the rooms very old and smells so bad

Kiki the alpaca , at the restaurant the staff very nice and professional especially Shakira

Stayed in February 2024

Was a little far from the main square, but still walking distance so wasn't a deal breaker.

Loved this hotel. Got upgraded to a bigger room with 3 beds so we had plenty of space for two friends. They gave us hot water bottles at night which was a lovely surprise! Bathroom was also massive! Breakfast was delicious & Kiki was the sweetest addition.

Stayed in February 2024

This hotel was conveniently located just a short 5 minute walk to the market and plaza. The hotel was very clean and quiet. The rooms were fine and even provided a fan when the temperature warmed up during the day. The restaurant and courtyard were fabulous. The meals were exceptional....the best fettucine alfredo we have eaten! The breakfast was fantastic and they provided eggs made to order as well as pancakes or french toast. The baby alpaca in the courtyard was so special and we enjoyed watching KIKI have his milk each day. I can highly recommend this hotel!

Stayed in February 2024

I thought there was more to the property but I asked and they said what I found was it. Unsure about that cause their map seemed bigger?

Very nice rooms and was super excited for the bathtub. Plenty of space and they had water for the little coffee maker. Happily surprised to find the hot water bags in the foot of the bed. Good food and drinks and very good service.

Stayed in February 2024

A significant downside was the absence of a kettle in the room. The concept is to provide hot water in a thermos to the room every evening, but unfortunately, the water always reached us lukewarm, making it impossible to brew tea. So, every evening, we had to get dressed and go to the reception for hot water. The same applies to the heating pads – the idea is excellent, but they were never brought in hot, only warm

We thoroughly enjoyed our stay. The staff is welcoming and attentive. We especially liked having a bathtub in the room, and there was almost always hot water; after a busy day, it was pleasant to simply relax in the bath. The bed is enormous (over 2m in width) and very comfortable. In the evening, they place hot water bottles in the bed, and on the first night, they brought hot tea in a thermos. The breakfasts are luxurious, especially the hot Viennese waffles! We dined twice at the hotel restaurant - the most delicious food in Cusco. Thank you! P.S. Some reviews complained about noise in the evenings. There is live music in the hotel courtyard until 8:30 PM, so if you don't go to bed at 7-8 PM, it won't bother u

Stayed in February 2024