Hot water bottles at night … was special Llama visit

Welcoming fabulous staff Carlotta Cesar Shakira just some of the staff l can remember but everyone wonderful Excellent breakfast / restaurant … Free cooking / drink class ….

Stayed in May 2024

The locations of some of the rooms was really weird!! We got a quad room assigned to us and to get to our room you had to walk through the restaurant (which was odd when other patrons were eating there) and then go to upstairs through the bar area. Also the bathroom fixtures were a little dated and water would spray all over the floor.

The location of the hotel was great. It was close to the huge San Pedro Market and about 15 minute walk from the main square in Cusco. The restaurant staff at breakfast were really friendly and the made-to-order pancakes and waffles were delicious.

Stayed in May 2024

free pick up from airport, The Staff in the breakfast room are very warm and thoughtful!

Stayed in May 2024

Breakfast was good, central location, rooms were spacious, staff was attentive

Stayed in May 2024

Convenient place to stay. Great staff.

Stayed in May 2024

friendly staff, clean, great location, yummie breakfast

Stayed in May 2024

On a hill

Room and location. Courtyard, lounge, alpaca, coca tea

Stayed in April 2024

Nothing!

Everything!

Stayed in April 2024

Room was a bit tiny

Excellent staff, especially the waiters Vanessa & Roy, we got constant attention The daily music show Good location Clean Free water and tea Heater

Stayed in May 2024

Breakfast and location

Stayed in May 2024

Nil

Location, decor, Kiki the alpaca, and staff that go above and beyond to ensure your vacation is the best

Stayed in March 2024

Is comfortable and clean

The crew is very sympathetic. Felt like home.

Stayed in April 2024

They keep an alpaca for the guest intertwinement, the animal is limit to a very limit space.

They gave an upgrade and my room was very nice, with a tube and lots of space. The breakfast was amazing and all the staff super friendly

Stayed in April 2024

Breakfast was amazing. Every single staff member we met went above and beyond. Location was perfect for exploring by foot.

Stayed in April 2024

The water got shut off while having a shower at 3 am.

The property was situated close to the old part of Cusco. Walking distance to everything we wanted to see. The staff were lovely and the food was delicious. The room was perfect for our family

Stayed in April 2024

Comfortable bed, adorable Kiki, nice atmosphere, incredibly good breakfast

Stayed in March 2024

Too ad the jacuzzi wasn’t available/working.

Breakfast and dinner were excellent - the food as well as the staff: Julisa, Roy, Vanessa, Ruben, Shakira, Carlota. Front desk - thank you to Fernando and Miguel and the rest of front desk and maintenance staff (didn’t catch all their names) for all their help - you are awesome!! Shakira and Nilda did a great job of The cooking and Pisco Sour classes. Kiki was so cute!,

Stayed in April 2024

Everything was great

Location, staff, breakfast and very clean

Stayed in April 2024

The staff was very pleasant and professional. My only source of discomfort was the guests not following the instructions of keeping the rule of quiet space in the hallways. Especially, when leaving the hotel in the early hours for a daily trip up the mountain sites.

The location was located conveniently close to the historic sites and we were able to walk there comfortably. The hotel's front desk and restaurant staff was very pleasant and accommodating. We inquired about a possibility of switching the rooms after the first night, and were moved to a room farther away from the hotel's main entrance.

Stayed in April 2024

Delicious complimentary breakfast, friendly staff, fun activities, Kiki the alpaca was really fun. Graciela was super friendly and helpful as well. Thank you!

Stayed in April 2024

The tourism desk with suggestions for tours was too expensive We found it cheaper to book tours through the internet.

Travelled with children and grandchildren. We were all treated great. Breakfast was abundant, delicious, and we all loved the fresh fruit. The room was large, clean and the bathrooms were fine. Good hot shower. Location not at the main square but a short walk from it. Kiki, the friendly alpaca, was a bonus with the grandchildren!

Stayed in March 2024

While my friend my showering, the water was cut off. They said we had to wait 15-20 minutes for the water to come back.

The staff was friendly overall. The location was about 5-10 minutes walk to the main places like plaza mayor, restaurants, shops. They have singers playing in the dining hall every night we were there, and they have a pet llama or alpaca that you can take pictures with. They have free Coca tea if you need it. The room was good and comfortable, they have fan and heater if you need it. They also provided warm compress for your tummy if you get altitude sickness. We were not able to try the breakfast because we had to leave early for the tours.

Stayed in April 2024

Some rooms( we were 2nd floor on 1st night) very noisy as walls very thin & 1 night water went off

Fabulous staff, location & great breakfast

Stayed in March 2024

I have nothing bad to say

Staff and location were fantastic room had King size bed

Stayed in April 2024