The shower is very awkward to work

Staff were very helpful

Stayed in April 2024

the ground floor cafe doesn't have lot of food options

excellent location as it is very close to the international airport, and the Newport mall which has many dining options and shops.

Stayed in April 2024

None

Everything was perfect

Stayed in April 2024

The bathrobe looks not so neat / old. Not as best as it is expected for the kind of the hotel.

Very accessible to everything. The room was so spacious and clean.

Stayed in April 2024

My plane was due to arrive just after midnight so I was made to add an extra day in order to check-in at such a late time. Unfortunately, my flight was delayed so I missed my connecting flight so I arrived what would have been in time for checkin. I asked if I’d be reimbursed for the extra day as I no longer needed it for late check-in and I was told no!

I liked the atmosphere, hospitality, cleanliness and food!

Stayed in April 2024

nothing

Close to terminal 3, ease of check in, valet service, room service, pool exceptional

Stayed in April 2024

it has a very convenient location, specially to and from the airport. the Newport area, in which this hotel is located, has lots of options for food shopping and entertainment.

Stayed in April 2024

Should be easier to walk to the hotel, I did walk but it wasn't well signed or talked about on the Hilton website

Distance from the airport and the pool

Stayed in April 2024

close to airport

Stayed in April 2024

evening party music from the pool too loud, can be heard inside 5th floor rooms no spa services

big rooms, clean lounge staff very attentive

Stayed in March 2024

The bedroom it's amazing. The swimming pool, the food so everything.

Stayed in March 2024

Great location for airport and there’s a mall across the road with a good selection of restaurants

Stayed in March 2024

Nothing

Very helpful especially when we arrived at the airport and our van wasn’t there. The Hilton staff member on the ground sorted it out - he was calm and friendly and reassuring.

Stayed in March 2024

Nothing

Everything is amazing in this hotel. Facilities, staff, food and rooms

Stayed in March 2024

The smell of the casino, the cigarette smoke can be smelled outside the casino/ along the hallway

Stayed in February 2024

Great breakfast

Stayed in February 2024

Breakfast we thought was below standard for a good quality hotel. Wide choices, but eggs dishes were sub-standard.

Stayed in February 2024

Just a minor thing: the shower area floor was too shallow that water flowed from it to the toilet area.

My family and I stayed at the Hilton to celebrate my wife's birthday. I requested for a simple birthday card to be placed in our room as a way of surprising my wife. The staff I corresponded with gladly agreed to do it, but they didn't stop there. They strung a "happy birthday" banner across the window and put large, colored balloons on the floor of the room. This gesture was so heartwarming and so unexpected that my wife shed tears of joy. I loved how well Hilton staff attended to our queries and requests. Not once did I hear someone say "no, can't do that" to any of our questions. They always had an answer to satisfy us. One time, my wife and I had a craving for congee. We went to the Hua Yuan Chinese Restaurant to see if it was on the menu. The waiter said it wasn't, but he asked us to take a seat so that he could talk to the chef. He went into the kitchen and a few minutes later he returned with a big bowl of really delicious congee. The room was very clean and well-appointed. Housekeeping was very responsive with our needs, especially with requests to replace towels and linen, and to replenish toiletries, water, and coffee/tea packets. The buffet breakfast included was simple, but outstanding. We had Asian, Indian, Filipino, Japanese, and Western options. Breakfast hours were until 10:30 a.m. which was perfect for my kids who like getting up late whenever staying at a hotel. The gym may not be that big, but it has everything one would need for a great workout while on vacation. The pool is huge and heated. There's a bar right at the poolside to serve drinks. The property's location is perfect. Newport Mall, just across the road, is connected directly to the property through an overhead, covered walkway. Great restaurants are aplenty at the mall. A Catholic Church is close by and so my wife and I just walked over to attend Mass.

Stayed in March 2024

proximity to the Grand Bar

Stayed in February 2024

Front desk reception asked for my passport at check-in for ID but didn't return it (and I didn't notice). Hours later on I noticed my passport missing. I called the front desk. It took them about 20 minutes to find it. Why didn't they notice they had it and called me so I didn't need to panic for 20 minutes (I flying out hours later)?

This was my second stay there in a week. I was overall very satisfied.

Stayed in March 2024

The value for the room.

The room is comfortable and the place is great.

Stayed in February 2024

Unfortunately there was an event at the pool during our stay, which had loud music on from 3pm onwards and reduced seating at the pool.

Great location, good amenities.

Stayed in February 2024

Staffs is very good and hotel is amazing the pool view is also amazing ❤️❤️

Stayed in February 2024

Non

Clean and stuff are helpful

Stayed in February 2024