Ayala Avenue corner Makati Avenue, Makati, 1200 Manila, Philippines
#39 of 517 hotels in Manila
Guests' ChoiceBased on 167 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.2
Facilities
8.7
Staff
9.3
Value for money
8.2
Free WiFi
8.9
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End of dialog contentReviewed: 3 June 2024
Jeff
AustraliaThe only real criticism is with the pillows. These are too soft and without support. The wife and I have Latex pillows at home, they are not so expensive these days but hold shape and firmness that ensures a comfortable night's sleep.
The room was comfortable and spacious, perhaps getting a little dated compared to other places. The gym facilities were excellent and I will stay again if only for your Fitness center and friendly staff. My wife and I enjoyed taking afternoon tea in the lobby area and listening to your musicians - this was very special for us especially the violin players, what a wonderful touch that was.
Stayed in May 2024
Reviewed: 3 June 2024
Pinky
AustraliaNothing
Courteous excellent service
Stayed in May 2024
Reviewed: 30 May 2024
Djmc9shop
KuwaitEverything Was Perfect *****
Stayed in May 2024
Reviewed: 25 May 2024
Susan
United Statesnone
OMG The Circles for Buffet Breakfast is highly recommendable!
Stayed in May 2024
Reviewed: 19 May 2024
Joseph
PhilippinesNo Nespresso machine in bedroom Bathroom a little dated
High quality and clean Good breakfast Buffett
Stayed in April 2024
Reviewed: 13 May 2024
Maria
PhilippinesVery nice and consistent. Service was very good. Breakfast buffet is also very good.
Stayed in May 2024
Reviewed: 9 May 2024
Jesusa
GuamBoth were outstanding!
Stayed in May 2024
Reviewed: 8 May 2024
Ramoncito
United Arab EmiratesThe extra bed I requested looks old but still comfy.
The hotel is centrally located in Makati shopping area. During our stay, we didn't experience large crowd in the lobby or other facility. The Staffs at Circle restaurant where we had our breakfast were very helpful.
Stayed in May 2024
Reviewed: 7 May 2024
Andrea
ItalyOld style suite, empty minibar, no balcony
Breakfast was excellent, in general services were great and cleaning of the facilities
Stayed in April 2024
Reviewed: 5 May 2024
Zolita
AustraliaNone
Everything
Stayed in May 2024
Reviewed: 5 May 2024
Douglas
South AfricaThe overpricing of certain things make you sometimes feel like you are being taken advantage of. For instance, asking the hotel to arrange you a taxi to the airport... Quoted PHP 4000. Using Grab App instead, PHP 316. That left a sour taste after what was otherwise an exceptional stay
The breakfast was outstanding. The congratulatory dessert to celebrate our engagement was also a classy touch.
Stayed in May 2024
Reviewed: 5 May 2024
Carlos
PhilippinesNone
Good amenities, good room and great hospitality.
Stayed in May 2024
Reviewed: 25 April 2024
Mahyel
PhilippinesI wait long time to deliver our baggage at our room
The location is Perfect., room is spacious and has a nice view. Friedly staff
Stayed in April 2024
Reviewed: 14 April 2024
Jefridin
MalaysiaNeed change some ID in the room look feeded
Near to the mall
Stayed in April 2024
Reviewed: 13 April 2024
Erlinda
United KingdomTV in room not working.
Room very comfortable.Dinner was good at the Lobby Lounge. Great relaxing music from a band each night. Best of all the staff were pleasant and happy to serve their guests.
Stayed in April 2024
Reviewed: 11 April 2024
Hector
United StatesExcelent breakfast menu, very clean, service was excellent Very great location. I will stay again if I have a chance
Stayed in March 2024
Reviewed: 1 April 2024
Jeffrey
AustraliaLoved the room in the Horizon club
Stayed in March 2024
Reviewed: 31 March 2024
David
United StatesNothing
Excellent room and staff
Stayed in March 2024
Reviewed: 30 March 2024
Edward
AustraliaCertain areas of the room needed to be re-touch especially the corner edges and the carpet. There lots scuff marks in the bath tub.
The breakfast was fantastic. So much choice and importantly great quality. The room was spacious and bed was so comfortable.
Stayed in March 2024
Reviewed: 30 March 2024
Richard
United StatesNo at thing
Great property. The lobby entrance area is fantastic. We ate dinner in the restaurant. The food was excellent. The room is great. We reserved a king suite. The large bed is comfortable. Great cold AC, fast internet, nice hot shower, and plenty of space to store your things. Left us some nice chocolate to enjoy once we got to the room. The breakfast buffet was wonderful. Always a treat at any ShangriLa property. My wife and I are bumming around Thailand and the Philippines for two months. Anytime we are in an area with a ShangriLa we stay there. The staff as always was wonderful. They arranged a taxi in the morning to take us to the airport. Thank you for the stay.
Stayed in March 2024
Reviewed: 27 March 2024
Jason
AustraliaNothing
Everything is perfect
Stayed in March 2024
Reviewed: 27 March 2024
Michael
AustraliaNothing
Location was excellent staff were amazing swimming pool was excellent gym was very good the rooms were clean spacious and very quiet the best thing apart from the fabulous staff was the elevators they were so quick to arrive when you press the button no waiting time just a fantastic friendly environment will definitely stay again
Stayed in March 2024
Reviewed: 24 March 2024
Sami
United Arab EmiratesPoor smoking area
Elegant hotel
Stayed in March 2024
Reviewed: 22 March 2024
Yulia
ThailandThe windows don't open, probably not allowed
Everything was fine
Stayed in March 2024
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