Lack of shade over the pool area. Unable to use the pool for a large portion of the day.

Staff were fabulous. Very clean. Location was great for our needs.

Stayed in April 2024

in all good value. We are return guests:-) The food is very good too

Stayed in March 2024

Not relevant

I like the breakfast. A big variation of fresh food. Quick service. Nice environment to eat.

Stayed in March 2024

N / A

Excellent hotel and great breakfast with dinner

Stayed in February 2024

Food is more expensive than similar hotels

Most everything. Nice stay.

Stayed in April 2024

None

Was really great.

Stayed in March 2024

Marco Polo is perhaps just a little difficult to get to and from considering the traffic in down town Cebu

Highly Recommended for Stop-over City break: Marco Polo Cebu is just like a favourite Aunty, it doesn’t matter how long it has been since you last visited you receive a warm welcome and a feeling of being part of the family. The best buffet breakfast of any hotel visited in Cebu City, the Chefs and waiting staff have mastered the difficult science and demanding art of providing the same excellence of presentation be it 6am or 10am. Décor is perhaps a little dated for some tastes, but it simply adds to the charm. Rooms, swimming pool and eating areas are well maintained and spotlessly clean.

Stayed in February 2024

The beds are slightly to firm for my liking. After staying in a few different hotels on the trip, I think it's the norm for the Philippines. As this is a large hotel I would like to see international power points. We went into Mr DIY in Cebu and found an international power adaptor for ₱39 PHP. This was a great find and certainly on my list for future countries.

The hotel was amazing. The location was great. While it was not close to shopping or attractions, it was an easy cab ride into the shopping and centre of Cebu City. The rooms are large and clean the water pressure was great and the staff couldn't do enough for you. The pool was fantastic. The included buffet breakfast was a great way to start the day with a wide selection catering to all tastes. It's certainly on the stay again list. The hotel ATM only gave out ₱1,000 PHP notes. The main reception was able to break these down for us into smaller notes.

Stayed in March 2024

We loved absolutely everything about our stay at Marco Polo. It was exceptional.

Stayed in March 2024

Location

Staff and food

Stayed in March 2024

The roof had a leak in our bathroom but was fixed promptly by hotel staff

As soon as we walked into the hotel we were greeted with a smile. Check in was easy and all the hotel staff throughout our stay were truly amazing. Special thanks to the staff at the roof top bar that made our nights so much fun! Beds were super comfortable, room was spacious and very easy to get around Cebu from the hotel. Highly recommend!

Stayed in March 2024

Needs to check the all path room door I stuck in because the door handle was old and door Needs to change it

Breakfast was amazing and many kinds of food...but aircon can't control the temperature in the room

Stayed in March 2024

Nothing to fault.

This place, this hotel, the staff, my heart is exploding with gratitude and happiness over how we've been treated. Robert in main pool bar (my god what a man!!! The customer service, absolutely out of this world!!!!!!!!!) Jovi in Lobby (organised the best and most memorable Bohol experience for us, so considerate of our safety during this) and Kaye in pool bar (everyone was amazing, just these 3 really stood out for us) could not thank them enough for the incredible customer service we have experienced, I've never felt so welcomed in my life. My face literally hurts from smiling. The kindness and attentiveness is beyond what I've ever had. Would 100% come back. COME HERE IF YOURE IN CEBU!!!!!!! You will not be disappointed. And of course the food is phenomenonal on top of all the rest. Just, thank you from the bottom of our heart Marco polo cebu!!!! Best holiday of my life, so sad to leave these people!

Stayed in March 2024

I have no complaints or negative to say.

I like the friendliness and helpfulness of the all the staffs. The place is neat and superbly decorated. The restrooms are well maintained. Supplies of room amenities are adequate. Room lighting is nice.

Stayed in March 2024

Rooms begins to feel years.

Excellent services of hotel. We went to 4 of its restaurants and everything was high level.

Stayed in March 2024

Breakfast was great. Many good options. Except the miso soup. Please don't serve the miso soup with the components (tofu, wakame, spring onions) separate and soaked in water. Staff were very helpful and pleasant.

Stayed in February 2024

Nothing to dislike. Perfect👌

Efficient and helpful staff Clean and comfortable rooms Awesome breakfast Great music in the evening at the bar Great view of the city lights at night. A perfect place to spend vacation with family.

Stayed in February 2024

Very clean premises. Very friendly and helpful staff. Great breakfast.

Stayed in February 2024

I think we were unlucky with the weather: the pool was cold. The hotel is far away from anything but it is what makes it quiet and relaxing.

Breakfast was fantastic with many tasty choices. The room was clean and spacious enough. Staff were kind and helpful.

Stayed in January 2024

We stayed for 3weeks and we had a wonderful time. Though the hotel was bit old in a sense that it’s been too long in business. The hotel was clean and well maintained from the rooms, lobby bar and pool. The property had given attention to all areas of the hotel including the garden outside may not be not significant to others but salute to the management how every morning someone is always cleaning the garden and taking care of the plants. The food and breakfast options were excellent. Above all these the staff really made a difference in our stay. From the security, housekeeping, waitresses in the lobby and waiters in the restaurant who always greet us with a smile. Joe in the restaurant always remember how we want our coffee made, and how they remember our names made us felt like home.

Stayed in February 2024

Room size could be larger.

The breakfast buffet was great. Selection was lower than other hotels but everything I tried was delicious. The pool also didn't get hit by the sun so you could be there longer.

Stayed in February 2024

Nothing at all Lovely hotel Hope to stay there again

Everything Staff Food Drink

Stayed in February 2024

Comfy bed, great breakfast, and outstanding hospitality. We loved it.

Stayed in February 2024

I like how welcoming and exceptionally helpful the staff is! We will certainly come back!

Stayed in January 2024