SM City Clark, Manuel A. Roxas Highway, Barangay Lakandula, Clark Freeport Zone, Pampanga, 2010 Angeles, Philippines
#8 of 112 hotels in Angeles
Guests' ChoiceBased on 1031 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
9.2
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 2 June 2024
Wongwf
SingaporeLocation was very near the huge SM mall but I did get lost trying to find my way back from the mall cause the pinned location on Maps did not lead to the lobby.
Hotel was situated near the huge SM mall! Room was big, clean and comfortable. Staff were also very friendly and polite. The breakfast was decent and had the staples of egg station, salad, cereal, sweets and pastries, cooked food and fruits. A 7/11 was quite near the lobby in case of late night cravings.
Stayed in May 2024
Reviewed: 1 June 2024
Lawfulgoodie
PhilippinesThe first room we were put in was worn and the floor was not so clean. Towels are a bit rough. You only get 1 pillow each person by default.
The staff took every care to solve any problems. When the AC wouldn't work, night assistant manager Mark Anthony Bragado made sure we got transferred to the same room type, which was in a much better state than the room we were first given. Check in agent Miggy and manager Ace also helped us sort out a systen problem that does not provide breakfasts to children above 6 years old even when you choose the breakfast included option on Booking.com. (Tip: Book children as adults to ensure they get the same treatment and benefits.) Everyone from concierge to security to housekeeping and engineering are quick to respond to any request and are eager to serve. The proximity to the mall next door is also a main reason to stay here.
Stayed in May 2024
Reviewed: 31 May 2024
Michael
Philippinesnone
SM
Stayed in March 2024
Reviewed: 30 May 2024
Francis
PhilippinesThe spa didn't meet expectations considering the price.
The place was clean and had easy access to 24/7 restaurants and cafe.
Stayed in April 2024
Reviewed: 30 May 2024
Kelvin
SingaporeThe pillows in the room are too flat and too few. Some used dirty towels were recycled but they clearly needed to be changed. The coffee/tea were not topped up the next day. The security allowed free lance street walkers to hang around about the lobby when we checked in.
Breakfast was nice. People were nice. Percy made wonderful coffee.
Stayed in May 2024
Reviewed: 28 May 2024
Aristotle
United StatesNothing to dislike about the property
Great place to stay and very convenient
Stayed in May 2024
Reviewed: 28 May 2024
Regina
United KingdomNothing in particular
Miggy- at the reception was very helpful and accommodating , warm with pleasing personality,helpful with some changes we have to do due to flight changes- highly recommended staff.
Stayed in May 2024
Reviewed: 27 May 2024
Nica
PhilippinesFriendly staff, proximity to SM Clark, clean and comfortable room, delicious breakfast offerings
Stayed in May 2024
Reviewed: 26 May 2024
Dolores
Philippinespool flooring is rough, room not thoroughly cleaned.
i like the variety of choices in breakfast, easy check in and checkout, friendliness of staffs
Stayed in May 2024
Reviewed: 26 May 2024
Emelina
Isle of ManNone
Friendly staff the hotel is clean
Stayed in April 2024
Reviewed: 25 May 2024
Pacheco
PhilippinesThere were no near Catholic churches
It was beside the convention venue and bside the mall and restaurants
Stayed in May 2024
Reviewed: 23 May 2024
Belen
PhilippinesLacked hair conditioner
Superb location, connected to the SMX convention center and within SM complex. Staff are very pleasant and accommodating.
Stayed in May 2024
Reviewed: 20 May 2024
Mappy
PhilippinesHidden charges for the extra bed
Location, cleanliness, courteous staff
Stayed in May 2024
Reviewed: 19 May 2024
Macaraig
PhilippinesFor us, the location was so perfect☺️❤️comfortable and the staff are so kind. Good breakfast☺️Thank u park inn
Stayed in May 2024
Reviewed: 18 May 2024
Irwin
PhilippinesNone
It’s proximity to the convention area and also to the shopping mall
Stayed in May 2024
Reviewed: 17 May 2024
Jacqueline
United Arab EmiratesNothing at all.
Location is very good as it is adjacent to a mall.
Stayed in May 2024
Reviewed: 13 May 2024
Christine
PhilippinesNot that I didn't like about the hotel, but more like bothered because during our stay someone was trying to enter our room. Heard it not once but twice that he tried his keycard on our door. We dont know what that was about coz we're about to check out that time anyway. Reported it to the property anyway for them to check up on this.
Love the location since its just by the mall. Checking in and out is super easy also especially for someone like me who do stays in hotels randomly. I checked in super late like 11pm because of prior commitments and there's no hassle at all.
Stayed in May 2024
Reviewed: 10 May 2024
Lindsay
United KingdomStaff are very friendly, convenient location, everything is within reach
Stayed in May 2024
Reviewed: 5 May 2024
Leah_dc
AustraliaShower water pressure wasn't amazing and the room was a bit small, but it was fine for the price.
Reasonably priced and clean accommodation, close to the Clark Airport and shopping centre. Beds were comfortable and staff were helpful in booking airport transfers.
Stayed in May 2024
Reviewed: 3 May 2024
Ying
SingaporeI adjusted the temperature of the aircon to 22C but the room temperature is at 27C. It was warm whole night
Location is very good. The hotel is clean and staffs are very helpful + friendly
Stayed in April 2024
Reviewed: 29 April 2024
William
United StatesEverything was great
Facility and staff.
Stayed in February 2024
Reviewed: 29 April 2024
William
United StatesNo YouTube available
Staff, location.
Stayed in March 2024
Reviewed: 29 April 2024
Michael
PhilippinesNear airport, mall and restaurants
Stayed in April 2024
Reviewed: 27 April 2024
Rossanna
PhilippinesWe did not avail the breakfast. The staff are very accommodating & pleasant.
Stayed in March 2024
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