Breakfast is great! Location is just right. We had a best room as it was a corner unit, the viewing window was amazing.

Stayed in December 2023

Didn't like the fact we couldn't charge things to our room so we had to carry our wallets around with us. The bar & restaurant wanted you to pay there and then rather than putting it on your room and paying on check out.

The location was great opposite a huge shopping mall. The room was large, spacious and clean. The breakfast buffet was the highlight, a huge selection of foods! The pool and pool bar were nice, happy hour cocktails were good. Staff were very polite and helpful.

Stayed in January 2024

The booking process having to transfer $ into a bank account to hold our room and at first seemed like a scam, we had already given the 3rd party and hotel our credit card details. There has to be an easier way. The towels we were given have seen more bums than Boy George. Definitely could do with some new linen.

Location to the shopping mall.

Stayed in January 2024

Nothing

Breakfast , bed..

Stayed in January 2024

We had 3 bedrooms for family of 6. My daughters had to transfer other rooms due to the smell of dampness of each room provided for them, they managed to get one almost 1-2am. On the other hand I had to get the attention of the cleaner to advise their manager to get rid of those towels which no longer white in color and edges of the towels were worn out, the cleaner responded its because of too much washing. Told her never serve them anyway, you can almost use it for cleaning. From that time on, we had good towels. Thank you.

Location and staff were friendly and accommodating. Decided to have breakfast and it didn’t disappoint us. So much choices which we love.

Stayed in January 2024

Pool water was very dirty.

A good option which is located a short walk from Ayala Mall.

Stayed in January 2024

all was good

everything

Stayed in January 2024

if you wanted to buy some food from them, it was quite overpriced

the ease of location, the comfortable beds, and the friendly concierge staff

Stayed in December 2023

Not a lot.

Loved the pool and poolside bar and eating. Breakfast had a large choice and staff helpful and friendly. Room good. Location next to Ayala Mall excellent!

Stayed in December 2023

Great breakfast, and pleasant stay with a good service from staff. Overall really good experience and value for money.

Stayed in January 2024

I called twice to ask for a plate, fork and knife since it was my birthday.

Just have to cross the street and there's the Ayala Mall, but be careful since traffic on your left is moving from the overpass.

Stayed in January 2024

I invited some friends for dinner at the ground floor restaurant only to find out that the table I reserved was given to other guests. When I asked why this was so, one said the table I reserved was still available while another told me the occupied table was indeed occupied. Actually when I made the reservation I clarified the table number; so I was certain that it was occupied at that time. Making matters worse I chose another table upon their frantic suggestion where the cushion made the hands of my guests’ black (from the cushion on the sectional). At least there should have been an apology. Even better someone should have told those occupying the table I reserved to move (when I found out my reserved table was occupied, they just got there) Instead, servers were constantly switched on me the last one had no name plate. My suggestion: 1) Put a “Reserved “ sign on the reserved tables. 2) Keep good records of reservations. 3) Execute those daily reservations 4) CLEAN the sectional (it’s really dirty) It is a rarity for me to write a negative review. My intent is to contribute more than anything else; it would be a crying shame for a singular incident to almost tarnish a guest’s pleasant hotel experience. I will be going back to Quest but probably wary of entering the ground floor restaurant.

House keeping stood out. Overall, staff were friendly and helpful; elevator accessibility impressive. Food, in variety and taste was at par with hotels of the same category. Maintenance was prompt.

Stayed in January 2024

The pool water was very dirty and the whole hotel is rundown and tired. Needs a thorough renovation.

An ok option in a convenient location close to Ayala mall.

Stayed in January 2024

Breakfast buffet has a good range of food and the quality is OK. But the dishes, especially the cups for coffee/tea, are stained or dirty. It's not horrible and I've seen worst but they could really pay more attention to clean them properly.

They were able to accommodate 2 rooms that are next to each other as we are family of 4. The location was fantastic because it was just a 5min walk to Ayala Mall which has plenty of shops and restaurants. Close to major sightseeing places in Cebu city as well. Staff are friendly and helpful. And rooms were pretty clean too.

Stayed in January 2024

Nothing

Accommodation

Stayed in January 2024

The Cebu City traffic seems to be gridlocked throughout the day and evening so it took a good hour to get to the hotel from the airport, but this is true of all the hotels in this area of which there are many. Our room was close to the ground floor and although it had good thick glazing the traffic noise through the night was background but constant, often with incredibly noisy motorbikes roaring around at all hours. I tried the buffet breakfast once and although the choices of dishes were very wide I found the quality was poor - the coffee was thin and horrid, the fruit juice watery and cheap and much of the food looked unappealing to me. Also the vast room was very busy and bustling and the service was patchy (although the waiting staff did their best). So on the other days we went to the shopping mall for breakfast. The wifi signal was a little weak in places around the hotel and dropped out at times.

I liked the hotel which was large and modern and well-kept. It has a nice spacious lobby and plenty of lifts accessing the many floors. Our room was a very good size and was bright and comfortable if a bit colourless and plain and the bathroom was a little small. The hotel is just over the road from the city's biggest and newest shopping mall which is full of good cafes and restaurants, although oddly it doesn't open until 10am. The consierge staff were very smiley and helpful and they offered some reasonably priced outings. The taxis calling by are also frequent and cheap (so it's not worth booking them on line).

Stayed in December 2023

The hotel is a little outdated even though the lobby seems quite fancy. The halls to the hotelrooms were very stuffy and our bathroom was old. Toilet made weird noises and did not work properly. Breakfast was mediocre, a lot of options but basic. We had just booked for one night, so for us it was OK but not sure if we would have stayed more nights.

The bed was very comfortable and we had a view of the city.

Stayed in January 2024

late check in

food was the best

Stayed in January 2024

The hotel got us a taxi to leave for the port, a 10 minute journey, where we got ripped off, he tried to charge us 3,500 pesos. He drove dangerously and was aggressive when questioned about the charge, as he was driving he was saying 'I hope you are going to give me a €50 euro tip'. We ended up paying 2,500. I think the hotel should not use a taxi company that would do this.

Very comfortable beds, they arranged airport pick up at a good price of 1,000 pesos for a 30 minute journey. The concierge Clyde and Karl were helpful and excellent in giving advice.

Stayed in January 2024

Tue building is quite old, and although rooms are generally clean, the corridors smells weird and have a dirty moquette

The hotel is conveniently located next to the Ayala Center, ideal if you are just stopping over for a few nights. The staff is ready to assist you with anything and they have a good concierge service to help you find a taxi. Breakfast also very rich and good, worth the slightly high price.

Stayed in January 2024

One drunk at the pool

Everything perfect

Stayed in December 2023

All good

Very friendly staff and close to Ayala Mall

Stayed in December 2023

Staff are not that accommodating and do not answer back when you greet them. Food in resto are pricey, too.

Rooms are clean and beds are comfy.

Stayed in December 2023

Gorgeous view of the city. Clean and comfy room. Thought bath was included - options weren’t clear. Staff were so friendly and very helpful. Would stay again

Stayed in December 2023

We wished there was more of a proper lounge/bar area to relax in and a walk way to the mall across the busy road.

Practical, spacious room. good location for the very nice mall with plenty of eating options. Friendly, helpful staff. Lots of variety at breakfast if felt a little manic at the busy times.

Stayed in December 2023