The Mall Road, POBox 211, 46000 Rawalpindi, Pakistan
#10 of 20 hotels in Rawalpindi
Guests' ChoiceBased on 437 hotel reviews
6.4Cleanliness
7.2
Comfort
7.1
Location
7.7
Facilities
6.8
Staff
7.8
Value for money
6.1
Free WiFi
7.8
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End of dialog contentReviewed: 1 April 2024
Mohammed
United KingdomDidnot like size of room, bathroom looked run down
I had a king executive room, no different to other rooms, bathroom wasn't very clean, the door to room was not fully secure.
Stayed in March 2024
Reviewed: 30 March 2024
Ahsan
United KingdomNo early check in available. Food taste less then average.
Friendly and helpful staff. Airport shuttle available. Good rooms service.
Stayed in March 2024
Reviewed: 6 March 2024
Anisa
United StatesIts expensive, food is bad. There was nothing in the fridge.
It was clean
Stayed in March 2024
Reviewed: 28 February 2024
Misbah
PakistanThe service and respond time of room service was pathetic 😒
Executive lounge
Stayed in February 2024
Reviewed: 9 February 2024
Sikander
PakistanNear Rawalpindi
Check In definitely needs improvement. The clerk and his supervisor need basic training in handling senior citizens.. missing curtesy and insensitive to hotel guests .
Stayed in February 2024
Reviewed: 21 January 2024
Muhammad
PakistanFood was pathetic.. worst
Everything is nice
Stayed in January 2024
Reviewed: 16 November 2023
Zafar
GermanyThe service is very much becoming third rate. The staff are trying their best but maybe the lack of training and management is becoming apparent. Just disappointed.
just the location but price is little high for no reason.
Stayed in November 2023
Reviewed: 6 November 2023
Shahd
United Arab Emirates- Initially they put us up in the third floor, which we were not told was a smoking floor until we complained for a third time about smelling cigarette smoke. It was very uncomfortable and frustrating. They then offered to move us to the fifth floor (non-smoking floor) and into a much nicer and cleaner room. It had a nicer view and even a smart TV. It would have been nice to be told ahead of time that they would be putting us on the smoking floor so that we could opt out. - The hardware in the bathrooms were not clean, and neither were the carpets.
- The hotel staff are absolutely lovely, very professional and courteous. From the bell hops to the cleaners to the receptionists, everyone was very welcoming and kind. - The breakfast and dinner we had were both great. They even gave us a voucher for one free lunch or dinner because we booked using Booking.com! - We were there for a wedding, and the food they served at the event was amazing.
Stayed in November 2023
Reviewed: 28 August 2023
Sadia
PakistanThere were some issues with cleanliness. The room was decent, but the bathroom was quite old (and dusty). The bathtub was not well-kept and chipped off in several places. The bed was pretty old and the mattress/pillows werent as comfortable as is usual.
The staff was pleasant and overall the experience was seamless and smooth.
Stayed in August 2023
Reviewed: 3 March 2023
Tariq
United KingdomThe service is very much becoming third rate. The staff are trying their best but maybe the lack of training and management is becoming apparent. Just disappointed. Will look at maybe another hotel next time when staying in islamabad. Was looking to join their privilege club but glad I didn't do so as yet. I have been a regular visitor over the past year and the standard has definitely dropped.
Stayed in March 2023
Reviewed: 6 February 2023
Farrukh
Saudi ArabiaCar parking was congested
Location, clean rooms, good staff
Stayed in February 2023
Reviewed: 5 January 2023
Kashif
Saudi ArabiaStaff and old tech hotel
Food is good but staff was slow and very local
Stayed in December 2022
Reviewed: 2 October 2022
Usman
PakistanEverything
Nothing
Stayed in October 2022
Reviewed: 29 August 2022
Khalid
United Arab EmiratesRoom service
Room service response too slow, you need to wait 90 minutes multiple calls to get it done.
Stayed in August 2022
Reviewed: 5 August 2022
Ahmad
United Statesjust the location and staff but price is little high for no reason
Stayed in August 2022
Reviewed: 31 July 2022
Temp
FinlandA lot of the features of the room were quite dated. I asked the staff about airport transport and they referred me to the transportation desk which quoted a price 3x higher than a taxi, which is fine, but when I said no thanks they started to bargain. Why not just quote a good price to being with?
The bed was incredible comfortable and room service was tasty and great value for money. The gym was pretty good too!
Stayed in July 2022
Reviewed: 4 July 2022
Muhammad
United Kingdombathroom fittings
breakfast staff
Stayed in July 2022
Reviewed: 2 July 2022
Abbad
Pakistannice
Stayed in April 2022
Reviewed: 19 June 2022
Khaled
United Arab EmiratesAC very old with loud noise.
Stayed in May 2022
Reviewed: 2 June 2022
Rizwan
Kuwaitits too congetsed
its too congested
Stayed in May 2022
Reviewed: 29 May 2022
M
NorwayOld interior, old furniture, broken tiles , old washrooms, very old gym. Too low quality of interior as compared to the cost of one night stay
Location, brand, security, service
Stayed in May 2022
Reviewed: 21 May 2022
Shafaq
PakistanThere was lack of maintenance of the room as well as the bathroom. The shower wasn't working properly. There was no complimentary tea in the room. With the amount of money being paid per night, at least that should have been provided.
The location.
Stayed in May 2022
Reviewed: 22 April 2022
Nazia
Pakistanit’s little old building now have to renovate
the food and pool
Stayed in April 2022
Reviewed: 20 April 2022
Asam
IrelandThe hotel rooms are dated. Bathrooms need a complete refurb. Room rug needs replacing and corridor carpets have seen better days. Hotel cannot be rated as Five star but would pass well as 4 Star
Very attentive and efficient staff. Great Breakfast choice and Excellent service by staff
Stayed in April 2022
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