Pathetic Staff and services rooms are small and washrooms are not properly working.... dirty water strucked in bath tub.... Staff was not cooperative for one thing in room services we have to wait for atleast one hour.... I had worst experience at PC Rawalpindi.

Nothing to like in this...

Stayed in May 2022

1) I booked an Executive king room but they provided a standard room which was replaced later on after my protest. 2) Only one socket for laptop charging, which was out of order. 3) Complementary drinks and fruits were mentioned but not provided even after demand. 4) AC was out of order which was maintained after my request. 5) Chapal was provided but taken back after 2 hours during housekeeping. 6) Gap between mattress and back of bed, Pillow was slipping down. 7) The bath tub hoke was broken. 8) The bath tub was not properly cleaned. 9) Tissue was provided in the washroom but not in the room. 10) No curtain between the bath tub and toilet. (Main case of watery floor..

Location, Technology & Security

Stayed in May 2022

Everything was ok

Excellent service

Stayed in April 2022

parking in open sun

room

Stayed in April 2022

yes

Stayed in April 2022

Room size was small for a family of four.

The staff, location and the choice of different restaurants within the hotel.

Stayed in March 2022

The room was outdated, the comforter below average, the bed uncomfortable and the washrooms don’t have proper maintenance. Also, they put us on a smoking floor with a 1 year old child. Staff lied to us about the smoking floor, etc until I had to make a big scene bc another guest had the door wide open letting the smoke into the hallway. Finally I was told only 1 floor in the hotel is non smoking (ridiculous) and on top of that I was lied to multiple times.

Breakfast was decent and main floor cafe was a life saver.

Stayed in February 2022

we need to repair about the bathtub 😉

Good stuff and comfortable 😊

Stayed in February 2022

all good

breakfast is always very good. hygenic and pure

Stayed in April 2022

good location

clean

Stayed in March 2022

overall it was good. and no major issues during the stay. more facilities could be given however to the travellers.

overall it was good experience and parents like it too. location was also good and cleanliness was great. it is advisable for others to use this facility for future trips. near to the city center and convenient.

Stayed in January 2022

Beautiful wonderful 👍🏻

Stayed in February 2022

Staff were rude. Even though i requested rooms to be together via booking.com and i was with children initially robina gave us 2 rooms on different floors. I argued this and stated i requested them together in which she replied “you could have told me before i started to check you in’’. Very unsatifsctory customer service. Cleanliness is very poor, mattresses very uncomfortable, the list goes on. For what you pay i wish i had spent a little more and stayed at serena hotel. This hotel needs serious renovations and staff discipline.

Breakfast was ok, not as much choice as you would expect

Stayed in February 2022

Exceptional service especially from saad thank you

Stayed in February 2022

very springy mattress. uncomfortable for people with back issues

Stayed in February 2022

Bed uncomfortable Bad materess

Stayed in February 2022

poor hygiene, below average beds, the room was very dirty

the food

Stayed in February 2022

the bed was very uncomfortable and I could hardly sleep on both nights. the room was very hot and there was no thermostat so I ended up opening the sliding door to get some cool and fresh air. that made it worse to get some sleep. the bath tub was old with surface wear all throughout which looked unhygienic. the drain plug was rusted and non functional. the wash basin tap was loose. the fittings and fixtures were rusted. there was hot water only in the morning. rest of the times it was just luke warm water. the rug in the room was dirty, stained and damaged. there was no kettle in the room. overall it was pathetic considering the charges.

the location was good. the staff was very polite. there was excellent security.

Stayed in January 2022

The bathrooms are extremely dated and need a major renovation and the absence of indoor pool

the lobby is very welcoming and the staff is extremely helpful and friendly. The breakfast has plenty of options and room service is also pretty good unlike other hotels that I’ve been to in Pakistan. overall I would give this hotel a 8/10. It would have been nice to have an indoor pool for the winters and the toilets on level 3 and 4 need a major renovation as the taps are rusty and the tubs look at least 20 years old.

Stayed in January 2022

We like nothing

Stayed in December 2021

Price

Very nice

Stayed in November 2021

To be very honest....most of the things

Nothing

Stayed in November 2021

Rooms were horrible, beds smelled and bathrooms were dirty and outdated. The price of the rooms was absolutely not worth it at all. We went and stayed at Serena way better experience.

Staff were courteous

Stayed in November 2021

organisation of the reception staff is a shambles. wait 1hr 15min to be assigned a room and check in

Stayed in December 2021