The Mall Road, POBox 211, 46000 Rawalpindi, Pakistan
#12 of 24 hotels in Rawalpindi
Guests' ChoiceBased on 441 hotel reviews
6.4Cleanliness
7.2
Comfort
7.1
Location
7.7
Facilities
6.7
Staff
7.8
Value for money
6.1
Free WiFi
7.8
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End of dialog contentReviewed: 2 December 2023
Athar
PakistanMissing amenities in room. Had to ask for them at night. Got them only the next morning.
Stayed in December 2023
Reviewed: 1 December 2023
Fahar
PakistanNothing at all
I booked there for 5 nights but i not got it what I booked, they are not facilityed me what I booked for and zero Hospitalty , i canceled my booking with in 3 hour after I checked in but they still stealed money from me , the whole stafs were a Big liar Specialy the Manger
Stayed in November 2023
Reviewed: 22 November 2023
Haroon
PakistanThe rooms are comfortable but on the smaller size and the decor is bit dated. A facelift will make it a more attractive proposition. The bathroom's also need to be upgraded. The Pakistani food available at Bokhara restaurant was overall average with the serving staff not coming across as very professional. The hotel bakery had very limited selection while I had expected more, it being part of a very reputable hotel chain.
The hotel staff were amazingly courteous, professional and helpful. Due to an extended stay I had a number of interactions with various members of the hotel team. I must mention front office team members Ms. Jennifer, Ms. Aiman, Ms. Rameeza and Mr. Hameed. They are all exceptional professionals with very pleasant personalities and great energy levels. In conversations they came across as well educated, cultured and knowledgeable. Having stayed at hotels all over the world these ladies and gentleman compare favourably with any international hospitality professionals. All of them are a credit to their establishment. The other good thing was the quality of food and service at the Tai-pan Chinese restaurant. The restaurant staff took obvious pleasure in serving me and were very knowledgeable about the dishes being served. The location of the hotel is a very convenient one, with good communication connections to rest of Rawalpindi and main Islamabad.
Stayed in November 2023
Reviewed: 22 November 2023
Saleem
PakistanWhen both the hotel and the guest are local, why to charge in American currency USD instead of Pak Rupees? Point to ponder for both the hotel management and people at booking.com
Stayed in November 2023
Reviewed: 9 November 2023
Javed
PakistanUncomfortable bed and chairs
Location and view
Stayed in November 2023
Reviewed: 7 November 2023
Rickybahoo
United StatesNothing
Does not look like 5 star rooms so old.
Stayed in November 2023
Reviewed: 6 November 2023
Mahmood
United KingdomThe all round stay was really good The security was tight all the staff were really helpful
Stayed in November 2023
Reviewed: 1 November 2023
Ghazanfar
United KingdomThe bathroom had a very bad smell mattress was so springy I didnt sleep all night
Nothing
Stayed in October 2023
Reviewed: 30 October 2023
Arslankhan181
United KingdomNeeds to upgrade the room amenities and theme
Location, well behaved staff thanks to usama, hameed and rest of the staff.
Stayed in October 2023
Reviewed: 29 October 2023
Ayesha
GermanyThe rooms are not sound proof at. The bathroom is tiny and the layout is awkward.
Staff was very helpful and accommodating
Stayed in October 2023
Reviewed: 29 October 2023
Arslankhan181
United KingdomInterior design needs a modern theme.
Location
Stayed in October 2023
Reviewed: 7 October 2023
Ridwan
United KingdomLocation, Clean, reception Staff, Management, Parking, Swimming pool.Buffett, Breakfast When I arrived my room wasn’t quite ready a lovely lady from reception (Rameeza) escorted me to the lounge where I was offered a free lunch and I was also given a dinner voucher I like to personally thank Rameeza.
Stayed in October 2023
Reviewed: 2 October 2023
Elic
United StatesEverything was good
Loved the staff!
Stayed in October 2023
Reviewed: 26 September 2023
Asim
QatarPC Rwp is a mediocre 3-stars hotel, and a VERY BAD choice for the amount of money they are charging it is being advertised as 5 stars is WRONG.!!! i stayed in ''so called'' executive room. The room is ordinary, no stationary, not amenities like shower robe, Chiller was a fixed operation unit, either close or full-blown cold temperature, regulator was not working, the room has no guide who to call for room service, housekeeping etc, i had to figure it out by dialing zero, no sockets to attach devices chargers, when you call zero, they send a locally made extension cable that runs all over your bed side table (hahahah, 5 star hotel !!!), etc. The bathroom was pathetically old and filthy tiles (stained), tub is stained, taps were not clean, wash basin was not clean, muslim shower was dripping, no place to hang clothes except two small clips at the door, furniture was pathetic. Breakfast was so ordinary, low choices, no fresh juice or fruit, a filthy old, damaged toaster etc..
front desk gentleman was cooperative and allowed me two extra hrs for late check out.
Stayed in September 2023
Reviewed: 12 August 2023
Ajaz
United Kingdomrude staff on front desk
Stayed in August 2023
Reviewed: 8 August 2023
Yousuf
United Arab EmiratesPoor Services , unorganized.. telephone not working in the rooms, very bad
Not my type.. doesn’t look like a 5star hotel at all.. looks like a 3star
Stayed in August 2023
Reviewed: 28 July 2023
Rehman
PakistanAc of my room was not working on complaint they changed the room and moved us on 6th floor in which room ac was working but room was old and third class. I could say hotel one got better room as compare to pc room. Whereas hotel one room are very reasonably priced compare to pc room.
Stayed in July 2023
Reviewed: 19 July 2023
Ali
PakistanBathrooms need to be renovated horrible conditions of the tub and sink and flush
Stayed in June 2023
Reviewed: 28 June 2023
Kamran
PakistanEverything is great
Location and service
Stayed in June 2023
Reviewed: 28 May 2023
Shafaq
PakistanAll was good !
Hi-tea was great ! And I loved the new look of the room. The touch of purple in the room was very refreshing.
Stayed in May 2023
Reviewed: 12 May 2023
Zakaria
QatarLocation very vlose to army headquarters which make it very inconvenient and lots of security checks
Staff are very much supportive Rooms very clean Service in general very good
Stayed in May 2023
Reviewed: 7 May 2023
Rizwan
United StatesSome Maintenance issues
Excellent customer service
Stayed in May 2023
Reviewed: 28 April 2023
Azzedine
United StatesBreakfast was good. Service was a bit slow sometimes while I was the only customer or only one of two customers.
Stayed in April 2023
Reviewed: 17 March 2023
Hassan
Saudi ArabiaNot Satisfied with Room Service ,they need to improve ... Delay , in response from the Front Desk .
The Place is exceptional , Food is Delicious ... Special Thanks to Ms.Anila for being nice and kind to us .
Stayed in February 2023
Reviewed: 16 March 2023
Pao
PakistanThe staff Aqsa, helped me decorated the room as bridal just the way i wanted. Thank you so much
Stayed in March 2023
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