“I booked 1 room for 3 adults from 15th till 16th of March. I was planning to check in at 22 in the evening of the 15th , but we lost of time at the border and arrived at the hotel at 23-45 of the 15th. The hotel was closed. I haven’t got email with room’s number and security code. My family and I were left outside in the middle of the night. I had to look for other hotel and went to another city. At 6-33 in the morning on 16th of March I got email with room’s number and security code. But why do I need it the next day?
I’ve never seen such a terrible attitude towards guests.
I demand my money back!”
“Amazing hotel. Convenient location for those who want to cross the UA border - it’s just near. Very very good breakfast! Like in 4 stars hotels! Possible to do a late check in and food in advance, was very helpful after arriving late.
Room is big, clean and nice. There is parking which clothing for night. I’m very happy with choosing this hotel!”
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