This hotel is faultless, and if you want a stay that's perfect from start to finish, stay here.

It's an absolutely beautiful hotel. The rooms are stunning, and the location is ideal, as you are located actually on the main square. The view made it very special. The staff will help you with anything you need and are always available.

Stayed in May 2024

Unlike the personnel at the reception, all of them extremely polite and willing to be of assistance, the two ladies in charge of breakfast, were their opposite.

Top/Central location with breathtaking views on the Rynek Glowny. Spacious and tastefully decorated rooms.

Stayed in May 2024

The view and the rooms (top floor) where absolutely amazing!!! You could see & feel the city vibe overlooking the whole square at any time (without being bothered by loud noise). That's what this hotel is about: into the heart of the city! If you love hotels with spacious areas and luxurious receptions look elsewhere. If you want to love Krakow you are in the right place. But the crown jewel of the hotel is it's staff. Marios, Bart, Gregory, you are irreplaceable! I didn't need to search for anything (even though i did search), those guys are right about everything, just ask them. Special thanks to Gregory!

Stayed in April 2024

Great views of the market square

Stayed in April 2024

Great location

Stayed in April 2024

The hotel was in a great location. The staff was extremely friendly and accommodating even packing us a breakfast for our early morning tour.

Stayed in April 2024

Room and bathroom was very dark. Very high timber ceilings so the lighting was totally inadequate

Fantastic location great size room

Stayed in April 2024

The beds were very hard. Really uncomfortable and that's the only reason I'd hesitate about staying again. I don't know if its because we asked that the double bed be seperated into twins and maybe they removed the top mattress but it felt like we were j7st sleeping on a base. We were in room 25. Also the little fridge was filled with random items like 1 orange juice, 1 red bull, a bounty bar and a few other bits. We thought the last guests had left them and we were surprised when we were charged for the 2 items we had taken when we checked out.

The location cannot be beaten and the view over the market square is superb. Liked that there was a bath and shower. Also robes and slippers were provided and there was a hairdryer, iron, ironing board in the room. The room was large, though a bit cluttered with unnecessary furniture. The staff were friendly and helpful.

Stayed in April 2024

Best location in Krakov, nice rooms, good breakfast.

Stayed in April 2024

Very central location which was handy, however, we were disturbed by the late night/early morning revellers eating and drinking directly outside the hotel in the square.

Lovely historic hotel, spacious rooms, extremely comfortable beds, spotlessly clean, very friendly and helpful staff and delicious breakfasts.

Stayed in April 2024

There is nothing I didn't like - the staff was extremely helpful and kind. Probably the best hotel experience I've ever had - it is a boutique hotel and provides a great experience. No complaints whatsoever.

Location is outstanding and the veiw out of the rooms was great. 15 of the 19 rooms face the old town square. The four rooms without a view of the square end in 6 (e.g., 36). All other rooms face the square (e.g., 31, 32, 33, 34, 35).

Stayed in April 2024

The hotel no longer runs restaurants but there are plenty of great places to eat nearby.

The hotel, slightly old-fashioned in the best possible way, could not be better located - right on the main square but, with the double glazing, not noisy.

Stayed in April 2024

Excellent location. Staff all very pleasant, sorted all taxis to / from airport. Booked our trips. Plenty of choices for breakfast..

Stayed in March 2024

I liked everything about this hotel.

Excellent location. Big bedroom and bathroom. Exceptional view.

Stayed in March 2024

Would have liked bath and a full length mirror in the room.676

Superb location on the Square,lovely Hotel,great breakfast.

Stayed in March 2024

Breakfast times could be earlier than 7.30am - we were in an early excursion & barely had time for breakfast.

Fantastic location!

Stayed in March 2024

Hard to fault, breakfast was acceptable but not outstanding. Hair dryer was a bit slow. Only woken once by a stag party outside at 2am, typical English louts of course, but that's acceptable in a hotel in the heart of a city.

Stunning location, stunning view. Can't think of a better place to stay if you want the main square. Hotel has a lift which is handy when on 2nd/3rd floor as the old stairs whilst large/wide are not straight as it's an old building which is fascinating to see. Room & beds comfortable, bathroom a nice size. Bit of a quirky set-up as the restaurant is next door, connected via a secure door on 1st floor (key card needed to get back into hotel), We didn't eat in their restaurant as so many to choose from on the square, but did have a coffee in the front part which also sells cakes etc. Front desk manned 24hrs which was nice to see, always a friendly smile as we left/entered and helped us on a few things we'd ask.

Stayed in March 2024

If anything the staff are to attentive being in my mid 20s having the main desk stand up each time I arrive or leave, but I said once I didn't like them standing for me and they remembered each time so again. Great hotel

Absolutely outstanding location,staff,facilities and restaurant. Would highly recommend to anyone. Huge baths available in most rooms, rooms are gorgeously decorated. It's hard to pick the best room as the front has the view of the square but the rear has south facing balconies that allow for great sun all day

Stayed in March 2024

Pillows lumpy

Breakfast excellent Location perfect

Stayed in March 2024

Renovation needed

Location, low costs, the best view in Poland

Stayed in February 2024

Reception area uninspiring and breakfast ok but could be improved.

Large, comfortable bedroom in excellent location.

Stayed in February 2024

The best location on the square! stayed in one of the top floor suites that had a small balcony overlooking the square. Very much a lovely, boutique hotel that I can't recommend highly enough.

Stayed in February 2024

The Bathroom was nice but the mirror needs updating to a steam free one and the bathroom door needed a fresh coat of paint. The hair dryer wasn’t very powerful.

The location was excellent. Good sized room over looking the Square. Lovely integrated fridge and drinks service cupboard. Very nice dressing gowns. Excellent staff and service. Adequate breakfast.

Stayed in February 2024

Sorry, as an over 60yr old, would love a bedside light! Had to either have main lights on or get out of bed to turn off large lights next to bed (had floor level switch). Otherwise fabulous 👌

Loved the location and staff friendly and helpful.

Stayed in February 2024