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Reviews of Acacia Boutique Hotel 3 stars

8 Taft Street Condado, Condado, 00911 San Juan, Puerto Rico

#76 of 84 hotels in San Juan

Guests' Choice

Review score

Based on 688 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    7.1

  • Staff

    7.6

  • Value for money

    7.2

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 15 May 2024

    6.0
    Not worth it. Well be staying someplace else
    • Leisure trip
    • Couple
    • Queen Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    Wasnt worth the price. I paid 774 for 3 nights. The T.V had alot of static you could hardly hear the movie and the AC was so loud it was hard too sleep and you had no choice too turn it on because the room was hot. No fridge which was a turn off. I was annoyed when the room was on the 3rd floor. Tried too relax in the pool but was too hot.

    Room was a decent size.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Location

    The beach front view

    Stayed in April 2024

  • Reviewed: 22 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double King
    • Stayed 5 nights
    • Submitted via mobile

    The staff was awful EXCEPT the staff when I arrived, but other than that no one came to clean the room, or brought us towels. The channels where limited on the TV.

    What about the hotel I love is the location and the warm pool.I meet some nice people.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    7.0
    I don’t know about other hotels in Puerto Rico, but I felt safe and had a good nights rest and this one and can only att
    • Leisure trip
    • Family with young children
    • Double Double
    • Stayed 5 nights
    • Submitted via mobile

    When it comes to room service and hygiene and cleanliness, they don’t offer a turnover service daily. In fact, I had to go to the front desk a few times besides staying there for six nights to ask for a change of towels or additional toilet paper or shampoo and conditioner or soap, they knocked on the door and threw the trash, but other than that, it was overflowing towards the end . I didn’t like the fact that they don’t offer more hangers for clothes. If we’re staying there for a week, two people, I think you’re supposed to calculate how many hangers we’re going to need and, offering five for two adults, not enough. There was room or space in the hotel room that I booked that had two chairs but seem to be missing a table if it was considered a breakfast nook so when I asked for a table, they said they didn’t have one. The keys don’t easily open the front door and the times there was nobody at the front desk that could buzz us in so we’d have to wait for a bit because the guy that supposed to let us in was on his phone instead of greeting us and opening the door for us. We interrupted him once and he got really mad and said that we broke the door knob so, really engaging.

    The location is right by the beach, so it’s really accessible and it’s also near a very busy and popular street called Loiza. And if you’re a big group and you’re sharing several hotel rooms, it gives you a sense of familiarity, so that was nice.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    There’s no parking

    Walks to the beach

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Great place to stay right on the beach ! Pleasant
    • Leisure trip
    • Couple
    • Queen Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really

    Very quaint

    Stayed in March 2024

  • Reviewed: 29 March 2024

    8.0
    My overall experience was good. I would recommend staying there
    • Leisure trip
    • Solo traveller
    • King Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    The property was good

    The location and restaurant staff from beginning to end were outstanding.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    8.0
    Nice cute place to stay by the beach.
    • Leisure trip
    • People with friends
    • Double King
    • Stayed 1 night
    • Submitted via mobile

    Bathroom door doesn’t keep privacy sound wise. AC didn’t have a remote (or we just couldn’t find it) for us to control room temp. No elevators. It was a struggle getting up and down the stairs with huge luggages.

    Right by the beach. Heated pool. Big beds.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Double
    • Stayed 3 nights
    • Submitted via mobile

    They can 100% be more accommodating for earlier check in. I arrived at the hotel at 11am and I had previously emailed them to let them know of my early arrival. I also let them know that i had meetings to take and they still were not accommodating and made me take me private and confidential work calls in the lobby. They can absolutely improve this.

    The hotel was VERY charming and comfortable, loved the area

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Beautiful boutique hotel right on the beach.
    • Leisure trip
    • Couple
    • King Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Room was small. Water pressure was low. No elevator

    Excellent location. Beautiful view on the 3rd floor. Pool was very pretty.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    My stay was absolutely great!
    • Leisure trip
    • Family with young children
    • Queen Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    The bed is EXTREMELY hard and uncomfortable. The walls need to be cleaned Better wifi inside the Boutique

    Perfect location in Condado and access to Condado beach

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    I loved the restaurant ! Excellent
    • Leisure trip
    • Solo traveller
    • Best Available Room
    • Stayed 2 nights
    • Submitted via mobile

    Wanted to stay longer. It was sold out :((((

    Liked it very much ! Thank you

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    I would definitely stay there again.
    • Leisure trip
    • Couple
    • Queen Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Minor maintenance issues could be addressed. A small refrigerator in the room would be very useful.

    The building has a lot of charm and a beautiful pool area. The restaurant is wonderful.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    6.0
    A lovely time, though slightly more expensive than it was worth.
    • Leisure trip
    • Couple
    • King Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    It's really loud no matter where your room is. Ours overlooked the hot tub and there were always people shouting late into the night. Also the only way to access the room is with a single key and they charge you a ridiculously high fee if you misplace it. There was hardly anyone at the front desk either and staff never talked to you unless necessary. The bedding on the bed was clean, but not very comfortable. We were not able to control the water temperature in the shower either, and they only gave us cheap shampoo and no conditioner. Overall, just slightly too expensive for what it is.

    Amazing location! It's so close to the beach and the neighborhood is lovely. Close to just about everything you'd want to check out in San Juan. The large hot tub is incredible and was great for the days we didn't want to get beat up by the ocean. Niche, the restaurant in the hotel, is delicious and was a great option.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Ocean View
    • Stayed 1 night
    • Submitted via mobile

    No elevator No hair dryer or coffee in room

    Good location, good view, very close to beach. Lovely old building nicely decorated.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    It was pleasant.
    • Leisure trip
    • Couple
    • Queen Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    The noise level in the rooms, you could hear people snoring in the next room, employees talking in the hallways.

    The location was amazing. The place was beautiful and super clean.

    Stayed in January 2024

  • Reviewed: 20 February 2024

    8.0
    Great stay will come back again
    • Leisure trip
    • Couple
    • Queen Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Having beach towels available when we needed them

    Eddie the front desk person was so friendly and went above and beyond to make us comfortable

    Stayed in February 2024

  • Reviewed: 8 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Best Available Room
    • Stayed 1 night
    • Submitted via mobile

    Our room was next to the pool which has loud water treatment system .

    Great hotel, good value for money

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Full Standard
    • Stayed 3 nights
    • Submitted via mobile

    My sheets were not clean and it was overall a very dirty room. Shower still had soap shards from previous occupant. Furniture had debris from former occupants. Check in is difficult. Old school locks on the room doors and felt unsafe at times.

    Location is excellent. I had a small room with a huge ocean facing balcony. It’s like a one minute walk to the beach and in a neighborhood that is quiet but very accessible to restaurants. Good ac in room.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    8.0
    Acacia is a quaint boutique hotel, well located and friendly.
    • Leisure trip
    • Couple
    • Best Available Room
    • Stayed 2 nights
    • Submitted via mobile

    The warm pool closes early. Lots of stairs, but not unexpected. Adds to the authenticity.

    Location, balcony with a partial ocean view, warm pool was excellent. Parking was not a problem. Quaint, interesting atmosphere.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Full Standard
    • Stayed 1 night
    • Submitted via mobile

    No parking

    Unique style

    Stayed in January 2024

  • Reviewed: 5 January 2024

    6.0
    I definitely would not stay here again for this price
    • Leisure trip
    • Family with young children
    • King Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Overpriced, very few amenities, room not fully cleaned, no ocean view from room although that was what we booked

    Beautiful older hotel, close to the beach

    Stayed in January 2024

  • Reviewed: 4 January 2024

    6.0
    Perfectly fine, nice king bed (firm), pillows flat and king size. Great AC
    • Leisure trip
    • Solo traveller
    • King Standard
    • Stayed 4 nights
    • Submitted via mobile

    Front desk not staffed 24/7, dark entrance.

    Proximity to the beach, and area

    Stayed in January 2024

  • Reviewed: 11 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Ocean View
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the shower the water in the shower came out like a birdbath and there was mildew in the room

    The staff is very helpful and the location is very good you're walking distance from the beach and restaurants

    Stayed in December 2023

Showing 1 – 25

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