The noise from the airport can be annoying.

Very good value. The pool and beach were wonderful, it is close to the airport, and the staff was very good. I recommend the hotel unless you are looking for luxury accommodations.

Stayed in December 2021

It’s close proximity to the airport made for some noisy rumblings while relaxing outside but the rooms were quite soundproof so sleeping was not disturbed.

The resort was beautiful and well cared for with breathtaking views of palm trees and sandy beaches. The staff was friendly and accommodating and the pool was clean and refreshing. As a solo traveler I always felt safe and cared for.

Stayed in November 2021

The casino and restaurant is small

The pool and the restaurant

Stayed in November 2021

I thought breakfast was included. Good food but overpriced buffet.

Stayed in November 2021

is a great location and great value for money is little dated and it could be more clean on the común areas , specially the restaurant area the staff at the pool bar is slow

Stayed in September 2021

access to the city center, nearby restaurants were bad

cosy, small and compact

Stayed in October 2021

Both were phenomenal

Stayed in November 2021

I like everything

The staffs was nice

Stayed in October 2021

Food in the only restaurant is acceptable but to our taste wasn't that great There are no nearby store or restaurants, you have to walk about 15 min to a different neighborhood to find one The room was good but the balcony door was broken and I had to lift it to lock it The airport is nearby and you can hear the plane loud noise every few minutes, so watch out if you're a light sleeper. The room could be insulated better

The quick check in and check out The service, everyone was so helpful Lobby always clean The beach is great and always clean Very safe area

Stayed in October 2021

we were surprised that the towels were kind of dingy in the room and poolside. it is a small thing but it was definitely noticeable.

Simply put- location,location, location and a great staff!

Stayed in October 2021

the price of the food and beverages is too high

the beach is beautiful and the hotel has a great location near a lot of restaurants and not so far from the old San Juan

Stayed in October 2021

Tv had poor reception a little pricey for one night

I did not have breakfast stayed overnight

Stayed in October 2021

Had to ask repeatedly to have room cleaned and fresh towels

Good pool , great location .

Stayed in August 2021

Too short of stay and I did not engage in any excursion. I was surprised but welcome the fact that daily room cleaning was provided. Although, in the states, most room cleaning is by request only. This is not to knock the daily room cleaning but I thought is was a good gesture.

We enjoyed the staff courtesy and professionalism. The hospitality was warm, welcoming and timely. The food was very good and plentiful. I enjoyed the pool atmosphere and outdoor seating/setting.

Stayed in October 2021

I ordered the two egg breakfast with a side of sausage and bacon and my eggs were burnt

Stayed in October 2021

The room assigned. Not what I paid for. See above description.

The hotel is on a prime ocean front location. I booked a two Queen beds garden view and I got a King size bed looking at the view of roof utility. Not what I expected or paid for—I paid for a garden view and the front desk person was not transparent enough to disclosed such information and give us the best option. That was very disappointing. In addition, I’m a member and the price including taxes per night was $199 at the Bonvoy si I find the price at booking dishonest for charging me more.

Stayed in September 2021

It's not close enough to restaurants and shopping but it's within a 15 minute walk.

I liked the beachfront location. The staff was really nice.

Stayed in September 2021

I didn't like the food and the birds and what they leave behind on the chairs and no attempt to constantly clean the chairs. I feel there should be some sort of discouragement to feed the birds so they won't come but they are being feed.

I loved that I could walk out the back of the hotel right onto the beach. I appreciated the covid protocols.

Stayed in September 2021

Bed was hard to sleep on

They view from oceanfront room was amazing and worth the extra money for the view. Staff was great and helpful and make sure to visit Antonio at the bar for a drink or many .

Stayed in September 2021

My two biggest complaints is that guests did NOT respect the signs of two people on an elevator unless you’re a family group. PR is a high risk area for COVID-19 and guests should respect others. They didn’t care and would hop on the elevator when two people were already riding. Some would not have a mask stating they forgot it. There are 4 elevators and they are quick so waiting for the next one is not an inconvenience. It wasn’t that bad our first few days at the beginning of the week but by the time Thursday came, weekend guests were arriving and it quickly got worse. My second complaint is the strong smell of marijuana near entrances, especially the outside bar area. We all want to have a good time on vacation but it would be better if they were told to step away from the entrance areas so others don’t have to smell weed while dining. There are plenty of areas to smoke weed away from the crowds and dining areas. This should be enforced by resort staff.

The resort was clean when we arrived and staff kept up with housekeeping throughout our trip. The resort is 5 minutes away from the airport; sounds of planes were NOT a bother for me. I appreciated being very close so I could enjoy every minute of my vacay. I loved how they kept the lobby cool and smelling like roses. As far as the front desk staff, most were rude but we didn’t allow it to ruin our trip. The front desk manager, Orlando, was fantastic and helped us close out our bill. When we arrived, we asked to pay in full but the front desk person did not charge the whole amount. Orlando graciously assisted us with the matter and resolved it in minutes. I would definitely stay here again.

Stayed in September 2021

Not applicable

The friendliness of all staff members, the cleanliness of the room. The beach and pool area very clean. Of course everyone spoke Spanish BUT I was able to relay what I needed without issue. Use Google translate if needed.

Stayed in September 2021

Just one waitress was serving on the beach. Loong time waiting for a drink

The hotel offers you everything you need for a perfect vacations

Stayed in September 2021

Too expensive

The food was good; staff was professional and room was clean

Stayed in September 2021

bug bites from the pool area, wish breakfast was served complementary

very helpful and friendly staff

Stayed in September 2021

My only complaint about the property was the pool where the Papaya bar is located. The water was cloudy and full of debris the entire time we were there. I also nicknamed this pool the Pee pool, because it’s full of adults, drinking all day, and there is NO restroom poolside, and you’ll notice that no one ever gets out… Other than that, we loved this place!

It’s a gorgeous property. The beach is wonderful, the room was nice and clean, all of the staff was extremely friendly.

Stayed in September 2021