7012 Boca de Cangrejos Avenue, 00979 San Juan, Puerto Rico
#29 of 84 hotels in San Juan
Guests' ChoiceBased on 1013 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.7
Value for money
7.7
Free WiFi
8.3
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End of dialog contentReviewed: 10 May 2024
Lisa
United StatesThere wasn’t enough staff during breakfast or dinner. Also, there could be more choices on the menu. The many pools but hot tub jets didn’t work. We got a king ocean view and it shouldn’t be called that bc you only see the view when directly in front of window.
Bathroom was nicely updated, and very clean.staff were very sweet and helpful but not enough staff to dine in at restaurant the first night
Stayed in May 2024
Reviewed: 18 April 2024
Amber
United StatesManuel at the outside bar was rude, and didn’t make us feel welcomed. The refrigerator in my room didn’t work and I was told it is only to keep it room temperature no cold. What’s the point of a refrigerator that cuts off every 2 hours. Asked for late check out and was told it wasn’t available.
I liked that I had partial view. Valet attendants were pleasant. Easy to freeway
Stayed in April 2024
Reviewed: 9 April 2024
Kristin
United StatesTowels/Sheets had some stains
Everything was great
Stayed in April 2024
Reviewed: 1 April 2024
Ramona
United StatesThe breakfast buffet the food was served cold no warm
Great location beautiful scenery and very relaxing
Stayed in March 2024
Reviewed: 28 March 2024
Thomas
United StatesBeach was great and very accessible. Surf strength precluded swimming. Pools and food service were excellent.
Stayed in March 2024
Reviewed: 26 March 2024
Michele
United StatesBeautiful views and the area was quiet and peaceful.
Stayed in February 2024
Reviewed: 8 March 2024
Nancy
United StatesGreat beach. Nice restaurant on the beach.
Stayed in March 2024
Reviewed: 8 March 2024
Rachelle
United StatesThat the food wasn’t as hot as that they need more on the menu and more night life at the hotel
That I was on the beach and the staff was very nice and that they help you get around if you look like u lost
Stayed in March 2024
Reviewed: 4 March 2024
Guilaine
United StatesCould not find any
Proximity to the airport Cleanliness Staff friendly
Stayed in March 2024
Reviewed: 9 February 2024
Chad
United Statesit is right next to the airport and it is very noisy so much i thought the plane was landing in my room
staff was very nice and very helpfull room was clean
Stayed in January 2024
Reviewed: 20 January 2024
Hugh
United StatesResort fee for a quick overnight stay
Great beach setting
Stayed in January 2024
Reviewed: 16 January 2024
Michael
United StatesWalking on the beach.... away from ALL THE CROWDED PEOPLE PACKED TOGETHER TIGHTLY ON A VERY SMALL AREA ON THE BEACH... EVERYONE IS TO CLOSE TO EACH OTHER WTF
Stayed in January 2024
Reviewed: 14 January 2024
Pamela
United StatesLocation
Stayed in December 2023
Reviewed: 9 January 2024
Dalia
United Statesprice was high cause of the high season
the amenities
Stayed in December 2023
Reviewed: 1 January 2024
Wilfredo
United Statesno live salsa or spanish music live bands had to got other Hotels and pay more out of pocket for drinks…Also no PR food!!! had to go out side and find places!!! should have a PR menu authentic menu even if its on weekend
beach access and bartender’s at the pool were excellent
Stayed in December 2023
Reviewed: 31 December 2023
Marie
United StatesThe beachfront.
Stayed in December 2023
Reviewed: 22 December 2023
Susan
United StatesHot tub water was filthy and brown. We came home with sand flea bites all over us. (Not the hotel’s fault, but won’t go back to that beach). When we were in Rincón, did not get any bites.
The rooms were nice and big. The food was good at the restaurants.
Stayed in November 2023
Reviewed: 20 December 2023
Greg
United Statesvery dated, musty smell, food was very average, very loud with airplanes taking off (I knew it’d be kind or loud, but the rooms weren’t well insulated from noise like many other airport hotels where I’ve stayed)
staff very friendly, property is beside the airport so convenient, on the beach
Stayed in December 2023
Reviewed: 14 December 2023
Tonya
United StatesWe’ll kept ocean front property
Stayed in December 2023
Reviewed: 11 December 2023
Iesha
United StatesLove the corner suite. Breakfast could've been better quality, sausage, pancakes, omelet, bacon ect.
Stayed in December 2023
Reviewed: 29 November 2023
Steven
United StatesThe facilities were somewhat aged. The AC compressor in room 316 was noisy and will need to be replaced soon. The bar drinks were also great but a little too pricey.
The beach and the pools were nice. The staff was great.
Stayed in November 2023
Reviewed: 25 November 2023
Maria
United StatesYour selection of dinner Did not meet my expectations of dining in a hotel in Puerto Rico. And you're prices are outrageous I bought my first night which I thought was puerto rican.soup It was horrible I definitely will have a refund on that
Good
Stayed in November 2023
Reviewed: 24 November 2023
Andrew
United KingdomFood was a bit mediocre
Nice beach
Stayed in November 2023
Reviewed: 21 November 2023
Mary
United StatesDirectly across from our room 805 (balcony) was more of a lower class residential setting which appears to be quite run down. Also would like a little more security in lobby/elevatirs. Someone walked thru soaking wet and I almost slipped trying to get on elevator as he was getting off.
Didn’t like the pigeons so close to outdoor dining and bar. Loved the quality of coffee and items from the latte bar outside casino - open early am and closed later in the evening. Loved the bellhop dystem very efficient.
Stayed in November 2023
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