Avenida Fernandez Juncos 580, 00907 San Juan, Puerto Rico
#9 of 81 hotels in San Juan
Guests' ChoiceBased on 918 hotel reviews
8.8Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
9.0
Staff
9.2
Value for money
8.3
Free WiFi
8.3
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End of dialog contentReviewed: 27 April 2024
Jessica
United StatesDelicious food Shuttle service was available Great staff
Stayed in April 2024
Reviewed: 25 April 2024
Adrián
Puerto RicoN/A
Clean & good service
Stayed in February 2024
Reviewed: 18 April 2024
Erika
United StatesHouse keeping. They didn’t go to my room.
Great location. Friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
Monica
United StatesThis place is amazing. I loved everything about it. Good variety of Breakfast. The staff very helpful, professional and fast. The pool is beautiful, gym is great. Olive Garden right around the corner. T mobile District has everything food games etc, perfect for the family. The location is perfect.
Stayed in March 2024
Reviewed: 10 April 2024
Artierzia
United StatesThe young guy at the desk told my son that breakfast was from 930 - 1pm . That was very deceiving. When I ask why he told him that, he smiled .. and say oh my bad
Stayed in March 2024
Reviewed: 6 April 2024
Robert
United Statesbreakfast
pool
Stayed in March 2024
Reviewed: 5 April 2024
Soto
United StatesNone
The location the staff and knowledge
Stayed in March 2024
Reviewed: 3 April 2024
Catherine
United KingdomThe staff were lovely and very helpful. The location is great, handy for both the airport and Old San Juan. The pool is great for kids. Our room was spacious, clean and comfortable.
Stayed in April 2024
Reviewed: 3 April 2024
Martinez
Puerto RicoMattress wasn't that comfortable. Not awful like in the Double tree but not as good a the one the four points Sheraton. Lumpy pillows as well.
Everything overall was good. Nice clean room. Good breakfast. Friendly staff for the most part.
Stayed in March 2024
Reviewed: 29 March 2024
Willie
United StatesN/A
Very clean. Friendly and helpful staff.
Stayed in March 2024
Reviewed: 25 March 2024
Brenda
Puerto RicoThe price. It was too expensive for a small room. I also didn't like the shower soap. I like soap in bars, not in a bottle. I asked for bar soaps but they told me they were out of stock.
Everything. The room was very clean and modern. It looked very new. The breakfast was very good and with variety of food. The pool was excellent, except it was too cold. It should have a heater in the pool.
Stayed in February 2024
Reviewed: 18 March 2024
Lima
United Statesna
quietness and breakfast bus ride
Stayed in March 2024
Reviewed: 15 March 2024
Markox1
EstoniaAC was loud. Breakfast with quite modest choices.
Rooms were spacious and clean. Pool area good
Stayed in March 2024
Reviewed: 12 March 2024
Aida
Puerto RicoDid not get the king bed I paid for.
Stayed in March 2024
Reviewed: 12 March 2024
Nancy
United StatesVery clean, comfortable and nicely appointed.
Stayed in March 2024
Reviewed: 10 March 2024
Lisa
United Statesstaff was exceptional, very friendly and informative. Breakfast was better than expected
Stayed in March 2024
Reviewed: 3 March 2024
Lauren
United StatesOne of the best free breakfasts!
Stayed in February 2024
Reviewed: 26 February 2024
Jennifer
United StatesWe stayed only one day and not even a full day. Nothing bad to say.
Pool and the pool waitress/bartender were fabulous!!!!! She was working very very hard to accommodate everyone!!! The check in staff was very helpful and friendly. Clean and well maintained property!!!
Stayed in February 2024
Reviewed: 25 February 2024
Leha
United StatesLimited breakfast. Maybe needed more variety and longer hours.
Very friendly, helpful staff!
Stayed in February 2024
Reviewed: 24 February 2024
Adam
United StatesHyatt App cannot be used to unlock doors. Resort fee and district fee, so many fees.
Breakfast consistent with other Hyatt Place and the coffee is much better, probably due to native PR roasted beans.
Stayed in February 2024
Reviewed: 17 February 2024
Merlita
United StatesParking fee . There should be no parking fee for customers staying in the hotel
Breakfast should have the Puerto Rico specialty- rice
Stayed in February 2024
Reviewed: 14 February 2024
Piotr
United StatesScrambled eggs
All
Stayed in February 2024
Reviewed: 12 February 2024
Juan
United StatesThe breakfast hours
Location
Stayed in February 2024
Reviewed: 9 February 2024
Tameka
United StatesThe breakfast is absolutely disgusting. Not many options for breakfast. With the prices they charge for the rooms seem like if they are going to include breakfast make it a good breakfast. Also the front desk held the amount for the room on my card and my husband card and the incidentals. If I'm on vacation I don't need my CC tied up. I'm glad we had cash and other CC to use.
The location was excellent it was close to food and entertainment. It was also a short ride to other activities for excursions and the beach.
Stayed in February 2024
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