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It’s located in the middle of the city. Close to everything and really chic facilities.

Stayed in April 2022

Bed was not comfortable, bathroom was very small with nowhere to put anything (there was a shelf, but it was falling off the wall.

Location is the best in OSJ Beautiful boutique hotel with a lovely rooftop patio. Close to everything.

Stayed in May 2022

The king room was much more spacious than the queen room I had originally stayed in. The open air lobby is a spectacular presentation upon entering. The rooftop patio is wonderful.

Stayed in April 2022

The hotel is absolutely enchanting. The open air lobby is spectacular. The rooftop patio was wonderful to enjoy at all times of the day. The location to old town San Juan and the walk around the harbor could not be better.

Stayed in March 2022

At the time of our visit only water and coffee was available, but there are many cafes within walking distance so we were content with going off property for breakfast.

From the moment I walked in, I fell in love with this hotel. From the romantic canopy bed and gorgeous rooftop with string lights, a hot tub, and friendly neighborhood cats to the water fountains and live orchids and bromeliads everywhere you look. The aesthetic of Ville Herencia is a sublime blend of historic and modern from its architecture to the artwork covering every wall. The rooms had air conditioning but also the option of windows or opening the doors to the patio. The bed was extremely comfortable. The property felt very secure and was in an amazing location for sightseeing or dinning and dancing. Check in was effortless and the staff let us leave our bags while we explored the city after check out. The hardest part was leaving.

Stayed in April 2022

The cats are adorable but loud at night!

We booked a King Balcony Room and it was hard to know what to expect from the pictures but the room was PERFECT! We had a lovely bedroom that opened up on to the rooftop terrace but we also had a little living room and even a separate twin bedroom so we could really spread out. The location was great and we could comfortably walk anywhere we wanted to go. The staff were helpful and accommodating when we needed our luggage moved and held so we could do a rainforest tour. We loved it!

Stayed in April 2022

Improve the shower head. Meant to be water saving but much of the water was going directly down the drain vs thru the shower head.

Lovely and quaint in the oldest part of San Juan. Beautiful retreat after exploring the city all day.

Stayed in April 2022

The room ceiling is dripping water during my stay. I hope it is already fixed after we left.

The design of the room and the hotel.

Stayed in March 2022

it was just gorgeous

Stayed in February 2022

Only thing was pillows could have been softer, but not a big deal. Was a bit difficult to find as sign is subtle, side street next to El Convento a good clue.

Beautiful historic boutique hotel, great location. Felt very private, tucked away, quiet. Tastefully done with good art, so unique. Rooftop jacuzzi, tubs, flowering plants, a nice oasis. Recommend getting room on second floor with rooftop patio. Staff great.

Stayed in April 2022

the shower curtain gets sucked into the shower space, making it tiny

quaint and great location

Stayed in March 2022

I didn't like that the bedroom did not have windows to see out of. They are covered with frosted glass. Also the staff member at the desk upon checkout was not particularly friendly - though the staff member upon check in was very friendly and helpful. Coffee maker in the bedroom would also be very good.

The location and decor of the hotel is lovely, and the rooftop is beautiful.

Stayed in February 2022

Ran out of water throughout the hotel for over 24 hours. Plus, toilet seal leaked nasty water in the bathroom. This was a management/customer service issue. Guests should have received, at least, a gallon or more of bottled water for drinking and some light washing instead of being "on their own". Some guests checked out; potential guests went elsewhere.

Front desk Jonathan and Housekeeper Idalia were truly exceptional people. Any need and request was met with a smile, quick action and efficiency. Their friendliness was quite real to us and other guests. The Villa Herencia is an historic building, on a beautiful street, an easy walk to sights, foods, shopping and parks. The hot tub on the upstairs patio was great for relaxation each evening. We will recommend VH to others and hope to visit again.

Stayed in March 2022

Great location.

Stayed in March 2022

We missed the breakfast which was included before Covid. Coffee was prepared most days but not every day - that was missed. The front desk is spotty - shared with other hotels so often no one there to ask things. Ok for us but if new to old San Juan this could be a bummer.

Love the location and general vibe here. We’ve stayed about 4 times before. Very cozy.

Stayed in February 2022

The room we stayed in was small and dark. One small window opens up to the courtyard and has wooden louvers.

The hotel is in a great location and has fun design details in the courtyard and interior spaces. The biggest attraction is the roof space with various seating, jacuzzi, and bathtubs.

Stayed in February 2022

The AC leaked over my head.

the ambiance, decor and amazing staff.

Stayed in January 2022

We were promised a room of 34 square metres with a view of the patio. The room was about 12 sq m with no windows to speak of and a leak in the ceiling producing drops of water. They promised a price reduction for the latter but not for the size of the room.

Nicely situated in Old San Juan, interesting old building. Nice wifi

Stayed in February 2022

Location was great.

Stayed in January 2022

Everything was great, easy check-in , easier checkout. The position was excellent and even if near a busy street, none of the noise reached me. Staff was available and friendly. Room was smaller than I thought but super comfortable and more than enough for 1 or 2 people. Will definitely come back!

Stayed in January 2022

rooms are incredibly small

Location and quaint setting

Stayed in January 2022

Room is as small but suffice

The hotel was quaint and quiet. Location was perfect. I’m hoping I get to return for a longer stay

Stayed in January 2022

nothing!

beautiful, clean, friendly!

Stayed in January 2022

Room was pretty small and very dark.

Location was great - close to everything in Old San Juan.

Stayed in December 2021

I did not like that the staff is only there from 9-5. I left and item at the hotel and was not able to get it back since I did not realize until later that night.

The location and rooftop tubs were definitely the selling point!

Stayed in January 2022