1309 Ashford Avenue, Condado, PR 00907 San Juan, Puerto Rico
#24 of 79 hotels in San Juan
Guests' ChoiceBased on 528 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.7
Staff
9.0
Value for money
7.7
Free WiFi
9.2
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End of dialog contentReviewed: 18 April 2024
Amanda
United StatesI loved it
Great place really no complaints just table in room was dirty when we first got there but the cleaning ppl my fiancé and I are we got it together.
Stayed in April 2024
Reviewed: 29 March 2024
Destiny
United StatesI thought our room was very overpriced
I enjoyed the location
Stayed in March 2024
Reviewed: 19 March 2024
Tiffany
United StatesWe had to sleep in 2 double beds even though we booked a King size with a sofa bed.
Ocean view
Stayed in March 2024
Reviewed: 19 March 2024
Diana
United StatesThere was too many people in the pool because it was a holiday so it became very very dirty. There is no space in the room to put your things, very little closet space, no place to hang bath towels. Pillows were thin.
Food was very good, the view from our room was amazing, staff was very friendly and helpful, kids loved the water slide, drinks were delicious, beach very nice and beach staff always helpful.
Stayed in February 2024
Reviewed: 9 March 2024
Adam
United StatesNothing
Breakfast was very expensive.
Stayed in March 2024
Reviewed: 21 February 2024
Elisa
United StatesPricey, food was ok
Hospitality, the best, very clean,
Stayed in February 2024
Reviewed: 11 February 2024
Gilbert
United StatesThe ice machine on our floor was out of commission our entire stay though I informed the front desk 3 different times
Excellent location, ok food options though no fine dining avaialable.
Stayed in February 2024
Reviewed: 26 January 2024
James
United StatesThe food at the hotel wasn’t as I would have expected.
Location, pool and service were great.
Stayed in January 2024
Reviewed: 25 January 2024
Deborah
United StatesQuite pricey, and the resort fees are very expensive.
Great location , access to great restaurants, lots of beach and pool seating. Could always find a chair for reading, relaxing.
Stayed in January 2024
Reviewed: 15 January 2024
Karoly
HungaryRooms needs refurnish.
Perfect location, pool, and beach connection.
Stayed in January 2024
Reviewed: 18 December 2023
Lauren
United StatesThe hot tub was closed and the beach is not swimmable due to the current and the amount of rocks we also lost power for a few hours for some unknown reason. It was only our hotel
I loved how clean it was and the staff is very nice
Stayed in December 2023
Reviewed: 17 November 2023
Julian
United StatesThe only ATM that worked was the one inside the casino.
The food was good, access to beach, breakfast and parking garage access. Laundry
Stayed in October 2023
Reviewed: 13 November 2023
Rosemary
United StatesFood was just ok, but it was a resort so not high expectations. The drinks, however, were extremely weak and watered down and very expensive. The expense I understand because it’s a resort but it was very clear the alcohol was watered down. Weak drinks was a theme along the strip outside the hotel, to be fair.
The service and staff were excellent, they were very friendly and helpful. Resort was beautiful and very well maintained.
Stayed in November 2023
Reviewed: 6 November 2023
Christine
United StatesI wish there was minimal food/beverage included with the stay. Also a game room for the kids would’ve been a delight during the rain.
The property was so clean and the staff was amazing!
Stayed in November 2023
Reviewed: 24 September 2023
Jose
United StatesThe casino is very small, nothing to do there beside it or the restaurant. you paid for everything nothing as a courtesy. We had to pay for parking even the laundry you paid for. The hotel is already expensive to have you paid for parking too.
Very nice and clean. Staffs are so nice and always ready to assist. Great views over the beach!!!
Stayed in September 2023
Reviewed: 11 September 2023
Lachica
United StatesOptions
It was ok
Stayed in September 2023
Reviewed: 24 August 2023
Stacy
United StatesI do not like the scent in the lobby. It is strong and migrane inducing for people with chemical sensitivities. If you must do that, something organic and natural would be so much better...but less strong regardless of what is used. Also, the other side of the bed should have a little floating shelf and a plug as well. It shouldn't only be on one side.
The staff were lovely. All of them. My daughter fell at the pool and hurt her ankle and multiple people helped and cared for her. The waitstaff and pool bartenders were lovely. Housekeeping, fantastic.
Stayed in August 2023
Reviewed: 15 August 2023
Palmer
United States1. The breakfast buffet. I ate Oatmeal the entire 4 days. Only meat served was pork. For those who have dietary restrictions for whatever reasons, i.e., personal, religion, etc. There are other meat options that should be available to visitors; turkey, beef, kosher, halal. 2. 1 slice of cake $10, really? That is absolutely too expensive.
The buffet breakfast was fit for a pork eating person. No substitute meat portions, no one came around after initial order of morning beverage. Refill of water had to be requested not expected. Comparing to the room rates, the breakfast should be included in the pricing. I would reserve Courtyard Marriott again.
Stayed in August 2023
Reviewed: 12 August 2023
Gillian
United StatesLast night we encountered roaches while having dinner on the terrace of the restaurant. Pizza place opens too late. The steps outside are extremely slippery and needs nonskid strips.
Breakfast was great but expensive. Staff was excellent. Rooms clean. Property on beach. The cafe is great but expensive.
Stayed in July 2023
Reviewed: 12 August 2023
Jorge
United StatesCost Limited plant based foods.
Pool and access to beach
Stayed in August 2023
Reviewed: 4 August 2023
Ashley
United StatesNo microwaves isn’t a way to warm your food back up and the price u pay for the food and stay you should be able to heat your leftovers back up
Everything was there clean everyone was nice beach was feet away loved it Am definitely going back
Stayed in August 2023
Reviewed: 1 August 2023
Lynette
United StatesDriving in town and small room
People were great and very helpful with recommending restaurants
Stayed in July 2023
Reviewed: 28 July 2023
Madison
United StatesOur room was very clean and the facilities of the hotel were great. The location was perfect for everything we wanted to do!
Stayed in July 2023
Reviewed: 24 July 2023
Gray
United StatesBeing able to check in on time. It was a long day.
I arrived a little early and asked for a early check-in and was told that the room was not ready, so I waited for the prescribed time which was 4pm. 4 pm came and the room was still not ready. I continued to wait and asked if the room was ready. The room was not ready until close to 530pm which I think was unacceptable. The front desk tod me for my inconvenience that I would be rewarded 15000 points which I'm still waiting for 😕
Stayed in July 2023
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