2 Tartak Street, 00979 San Juan, Puerto Rico
#72 of 85 hotels in San Juan
Guests' ChoiceBased on 390 hotel reviews
7.0Cleanliness
7.4
Comfort
7.6
Location
9.2
Facilities
7.0
Staff
8.5
Value for money
6.7
Free WiFi
7.5
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End of dialog contentReviewed: 22 March 2024
Irene
Puerto RicoI didn’t like that part of the facilities are under construction.
Good
Stayed in March 2024
Reviewed: 15 November 2023
Jamie
United StatesThe other tenants on the floor were extremely loud, swearing and screaming. Banging on wall.
Location, restaurant, bar, pool all perfect.
Stayed in November 2023
Reviewed: 5 October 2023
Channell
United StatesThe renovations early in the am and how I had to pay for an extra day
Everything
Stayed in October 2023
Reviewed: 25 August 2023
Ashley
Puerto RicoIt was warm in hallways and elevator, only 1 elevator working.
Location and the staff were amazing!
Stayed in August 2023
Reviewed: 21 July 2023
Tiffany
United StatesWell one of the waiters at the rooftop was very rude . She was mad because we didn’t tip her on both of our tabs when we just gave her a $30 tip on a $150. She was just rude
The room was exactly how it was on the internet. It was very clean. The location of the beach. The food at the resort was good.
Stayed in July 2023
Reviewed: 15 July 2023
Aexia
United StatesNot all rooms were upgraded
Property was clean and neat.
Stayed in June 2023
Reviewed: 28 June 2023
Marjorie
United StatesThe hotel entrance was steps away from the beach. It was a gorgeous spot.
Stayed in June 2023
Reviewed: 8 June 2023
Ana
United Statesnoisy
location
Stayed in June 2023
Reviewed: 3 May 2023
Joshua
United StatesNo bathroom ventilation, no dresser in room had to use suitcases
Environment, upstairs restaurant, location
Stayed in May 2023
Reviewed: 24 March 2023
Paula
United StatesConstant construction. I woke up to drilling so loud early in the morning. I couldn’t believe it. I was supposed to receive a discount for my inconvenience but I never received it. Also the air conditioning was so loud and the place had a moldy smell.
The location right near the beach was good. The staff members were nice at the front desk, the door man and the guys on the beach.
Stayed in February 2023
Reviewed: 17 March 2023
Patrick
United StatesThere was paint stains on the doors etc it did not look good at all. we had to request a room change because it was not as shown in the listing. The staff was also very loud while we were having breakfast. it was very ignorant of them.
The location.
Stayed in March 2023
Reviewed: 15 March 2023
Anna
United Statesroom was pricey
on beach
Stayed in January 2023
Reviewed: 13 March 2023
Kristine
United StatesI didn’t like the bar service in the hotel way to expensive and the drinks were weak. I ordered a piña colada my fiancé order a corona and the corona was in a small can and my piña colada was so milky it made my stomach hurt I couldn’t finish it to top it off for the smallest drinks it was 27$ we felt completely ripped off. Also the room has no storage no dressers also the bed is very very hard. Feels like you are sleeping on springs with a sheet for the amount of money I was being charged I expected better. On a scale of 1-10 I would give this hotel a 6 too expensive for the service and things you received from this place you’d be better off staying somewhere else or getting an Air B&B for a total of 1779$ for 4 nights
I liked how the beach was close and the location of the hotel
Stayed in March 2023
Reviewed: 8 March 2023
Tanya
United StatesI wish there was a little more storage in the room
I loved the size of the room and the ocean view and balcony were amazing. The rooftop restaurant was awesome.
Stayed in March 2023
Reviewed: 6 March 2023
Jeffrey
United StatesSewer smell out side!
Close to beach! Safe!
Stayed in March 2023
Reviewed: 1 March 2023
Tristan
Canadathe room was a little overpriced for the quality you are getting
location and service
Stayed in February 2023
Reviewed: 27 February 2023
Jose
Puerto RicoThe Rest are close. We went to anorher place in the avenue.
Stayed in February 2023
Reviewed: 11 February 2023
Ted
United Statesit is dated. can use fresh paint.
it is on the beach. the staff is wonderful
Stayed in February 2023
Reviewed: 26 January 2023
Doris
United StatesThe remodel noise
Beautiful property especially the new remodel
Stayed in January 2023
Reviewed: 25 January 2023
Paul
United StatesFurnishings were spartan and a little dated. They were having a birthday party on the rooftop restaurant until 2am with LOUD, booming music that we could FEEL all the way down to the third floor, even with earplugs in our ears. When calling the front desk about it they shrugged us off saying they had no control over it. 🤷♂️😡
Location was EXCELLENT, right on a very nice beach. Bed was very comfortable.
Stayed in January 2023
Reviewed: 21 January 2023
Debbi
United Kingdomcurrently under renovation and a bit noisy and dusty. although steps taken to minimise disruption
beautiful pool area
Stayed in November 2022
Reviewed: 2 January 2023
Manena
United StatesThere was a disturbing heavily ammonia smell in the toilet. .s Maybe Adjusting the water temp was a challenge. Furniture is totally dated. The TV wasn't user friendly.
Check in was fast and friendly. Restaurant staff downstairs were amazing! Offered options for things to do including historical facts. Excellent location!
Stayed in January 2023
Reviewed: 30 December 2022
Kristina
Canadabeds had very minimal and thin linen/bedding and we were very cold every night. There is no phone or clock in the room - in any of the rooms we used. The floors made the room uncomfortable because it's all hard tile with no rug or soft surface, not even a small floor mat to wipe sand off your feet - my feet, knees and back were in so much pain from the hard tile by the end of my stay, and we kept getting sand in the bed from not having anything to wioe our feet on. The thing about this place that bothered us the most and made our stay the most uncomfortable and unenjoyable however, was the lack of surfaces to put things. Not one table, dresser, surface to put a bag or clothes- everything had to be on the floor, basically living out of a suitcase the entire stay. We stayed there with family that had 3 rooms and all were the same - no table, no dresser, side tables were tiny and had no drawers, no closet, absolutely no storage in either three rooms whatsoever! The room was a constant mess just because there was nowhere to put anything! It made the stay very uncomfortable. One of our three rooms didn't have a fridge, one had a mini fridge, and one had almost a full sized fridge which we all thought was a bit odd. Also the shower design was horrible and water came out of the shower and splashed all over everything in the bathroom! But our biggest issue that will keep us from coming back would be the lack of storage, that was super super frustrating. I feel like these are pretty easy things to improve, and if these easy improvements would be made, I would give the place a 10/10!
The good: spectacular location, couldn't be closer to the gorgeous beach with incredible sand. Literally 15 steps from the beach! Staff were so so nice, very clean, rooms are huge. Lots of convenient stores like Walgreens and cvs close within walking distance, and metropol Restaurant not too far with great food.
Stayed in December 2022
Reviewed: 28 November 2022
Youbert
United Statesnot on the beach. misled by advertising
accross from th e beach but not in the beach. misled by advertising
Stayed in November 2022
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