200 Convention Boulevard, 00907 San Juan, Puerto Rico
#20 of 79 hotels in San Juan
Guests' ChoiceBased on 480 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
9.1
Facilities
8.7
Staff
8.8
Value for money
7.8
Free WiFi
8.7
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End of dialog contentReviewed: 23 April 2024
Dallin
United StatesNo microwave in room and no where to wash clothes.
Good location, great room service and nice amenities
Stayed in April 2024
Reviewed: 23 April 2024
Danielle
United StatesI didn’t like that the rooms didn’t have microwaves but was glad there was a shared one on the 4th floor. A bit inconvenient as we stayed on the 8th floor but not too bad. One other minor complaint is that the sink in the bathroom did not drain well.
The property was clean. I liked that there were events taking place. I loved that the staff was super polite. I liked that the hotel was in a great location and there was a complimentary shuttle to old San Juan and a near by beach.
Stayed in April 2024
Reviewed: 1 April 2024
Tashanda
United StatesThere wasn't anything I didn't like it was a great stay
The vibe and location is great. Staff were professional and accommodating. I also enjoyed the cafe on the lobby floor, the passion fruit lemonade, delicious.
Stayed in March 2024
Reviewed: 18 March 2024
Dixon
United StatesThe price point is rather high for the amenities. If you are not using the casino, there is really nothing there to justify the price of $400+ per night.
The hotel is nice. Rooms are a decent size and clean. The shuttle was very convenient. Really liked the pool area.
Stayed in March 2024
Reviewed: 14 March 2024
Kourtney
United StatesNo microwave in the room
Close to restaurants. Had a pool
Stayed in March 2024
Reviewed: 25 January 2024
Mechelle
United StatesBathrooms are older.
There is no free breakfast. Breakfast Buffet was 34.99 which is pretty steep.
Stayed in January 2024
Reviewed: 6 January 2024
Imad
United Statesfar from old town but there is shuttle bus. limited shopping around hotel. restaurants are limited to the hotel and venue close by with limited price range choices no access to beach. need a car to move freely around, not walkable.
luxurious
Stayed in January 2024
Reviewed: 23 December 2023
Abdoulaye
United StatesWe have paid extra for the view. Unfortunately the hotel does not really have any view. The only one they are talking about is facing the pool deck and it is not crazy.
The location was Great and the customer service is on point.
Stayed in December 2023
Reviewed: 22 November 2023
Maritza
United StatesThe room was spacious ,the beds very comfortable .Perfect location close to restaurants and convection center.
Stayed in November 2023
Reviewed: 6 October 2023
Arthur
United StatesNo frig / microwave :(
Hotel amenities , Casino
Stayed in July 2023
Reviewed: 17 July 2023
Evelyn
Puerto RicoThe tardiness to get my room
My room
Stayed in July 2023
Reviewed: 18 June 2023
Victor
United Statesthere’s some movement on the corridor básica 24/7 because of the casino
great location, great staff, great breakfast
Stayed in April 2023
Reviewed: 30 May 2023
Alexis
United Statesvery prime location. The balcony was not private , as it faced the sun deck, none the less , it’s a great oppurtunity to sit and see the hustle and bustle of the T mobile district.
my flight was delayed and I was accommodated with no issues despite my 12am arrival. very easy check In. You are able to pay cash for you incidental fee which you will received upon check out. Very Prime Location as it is centered in the T-Mobile district. Parking was available but decided to park on the street which was a short walking distance. Received 70$ hotel credit at the Pool bar for food and drinks which was awesome. Zip-lining and Adventures nearby. Free shuttle to the beach and old San Juan.
Stayed in May 2023
Reviewed: 25 May 2023
Michael
United StatesI was given food and beverage credit but was unaware it couldn’t be used for breakfast. I didn’t realize it had a sticker on the back specifically for lunch and dinner
The location was convenient and close to restaurants and places near by. Also not far from Old San Juan
Stayed in May 2023
Reviewed: 3 May 2023
Tara
United StatesThe front desk staff was horrible. They help multiple people at the same time slowing the process down, were not friendly. Specifically, Sheila she did not want to be there to help us.
Property was clean and had lots near by
Stayed in April 2023
Reviewed: 12 April 2023
Lateefah
United StatesTook several requests to get extra towels. They never did bring the extra blanket we requested. For the price we paid per night, more attentiveness to those things are expected.
The location was great. Walking distance of restaurants and activities. The shuttles to the beach and Old San Juan were great. Plenty to do at the hotel as well. Everything I need for our post cruise stay.
Stayed in April 2023
Reviewed: 23 February 2023
Ericka
United StatesVery expensive and the amenities such as the casino weren't utilized. Would think if someone interested in casino and walking to tourist areas this would be very convenient.
We needed a convenient place to stay in San Juan before leaving. This was close to airport, had food options and we returned our rental car.
Stayed in February 2023
Reviewed: 11 February 2023
Miguel
Puerto RicoThe air conditioner is n ot working
we dont do breakfrast
Stayed in February 2023
Reviewed: 25 January 2023
Keyla
Puerto Ricothey gave us the room too late
good
Stayed in January 2023
Reviewed: 24 January 2023
Matt
United StatesStaff not very welcoming. ( Visit a Ritz Carlton) Hot tub area needs a full rehab Pool was inexplicably cold!
Good location for the Festival Front desk efficient Semi-private yoga class added value Surprisingly great music at the casino and lively dancefloor Good quick coffee shop Parking ran smoothly
Stayed in January 2023
Reviewed: 17 October 2022
Anacelis
Puerto Ricoshared balcony
very clean
Stayed in October 2022
Reviewed: 24 September 2022
Erick
Puerto RicoThe whirpool did not work and the pool bar closed early. It would be great if the pool and the bar were 24 hours.
The staff was great. Very helpful and nice and the food was excelent too.
Stayed in September 2022
Reviewed: 12 September 2022
Bibianatorres
Colombiaparking, isn´t enough
Location was nice
Stayed in September 2022
Reviewed: 15 August 2022
Lynette
United Statesvery convenient
Very friendly staff, and clean
Stayed in August 2022
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