200 Convention Boulevard, 00907 San Juan, Puerto Rico
#20 of 84 hotels in San Juan
Guests' ChoiceBased on 469 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.7
Staff
8.8
Value for money
7.8
Free WiFi
8.6
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End of dialog contentReviewed: 14 May 2024
Rhonda
United StatesNothing
Everything
Stayed in May 2024
Reviewed: 23 April 2024
Dallin
United StatesNo microwave in room and no where to wash clothes.
Good location, great room service and nice amenities
Stayed in April 2024
Reviewed: 23 April 2024
Danielle
United StatesI didn’t like that the rooms didn’t have microwaves but was glad there was a shared one on the 4th floor. A bit inconvenient as we stayed on the 8th floor but not too bad. One other minor complaint is that the sink in the bathroom did not drain well.
The property was clean. I liked that there were events taking place. I loved that the staff was super polite. I liked that the hotel was in a great location and there was a complimentary shuttle to old San Juan and a near by beach.
Stayed in April 2024
Reviewed: 15 April 2024
Colon
United StatesThe room and facilities
Stayed in April 2024
Reviewed: 1 April 2024
Tashanda
United StatesThere wasn't anything I didn't like it was a great stay
The vibe and location is great. Staff were professional and accommodating. I also enjoyed the cafe on the lobby floor, the passion fruit lemonade, delicious.
Stayed in March 2024
Reviewed: 18 March 2024
Dixon
United StatesThe price point is rather high for the amenities. If you are not using the casino, there is really nothing there to justify the price of $400+ per night.
The hotel is nice. Rooms are a decent size and clean. The shuttle was very convenient. Really liked the pool area.
Stayed in March 2024
Reviewed: 14 March 2024
Kourtney
United StatesNo microwave in the room
Close to restaurants. Had a pool
Stayed in March 2024
Reviewed: 13 March 2024
Melissa
United StatesGreat location to restaurants, beach, various attractions. Shuttle available
Stayed in March 2024
Reviewed: 7 March 2024
Baker
United StatesN/A
Had a good time
Stayed in March 2024
Reviewed: 3 March 2024
Parviz
United KingdomThe lack of restaurants at night if you don’t like sushi you are totally stuffed
Excellent centrally located
Stayed in March 2024
Reviewed: 19 February 2024
Edmundo
Puerto RicoParking
All except parking
Stayed in February 2024
Reviewed: 18 February 2024
Carlos
United StatesThe price high
Good location
Stayed in February 2024
Reviewed: 30 January 2024
Teresa
United StatesNothing. It was fabulous!
Cannot say enough good things about this hotel! Everything was absolutely wonderful!!! Would recommend to everyone.
Stayed in January 2024
Reviewed: 25 January 2024
Mechelle
United StatesBathrooms are older.
There is no free breakfast. Breakfast Buffet was 34.99 which is pretty steep.
Stayed in January 2024
Reviewed: 19 January 2024
Mary
IrelandRidiculous price for average breakfast $34 per person
Lovely staff. Very clean.
Stayed in January 2024
Reviewed: 6 January 2024
Imad
United Statesfar from old town but there is shuttle bus. limited shopping around hotel. restaurants are limited to the hotel and venue close by with limited price range choices no access to beach. need a car to move freely around, not walkable.
luxurious
Stayed in January 2024
Reviewed: 29 December 2023
Carmen
Puerto RicoExcelente
Stayed in December 2023
Reviewed: 23 December 2023
Abdoulaye
United StatesWe have paid extra for the view. Unfortunately the hotel does not really have any view. The only one they are talking about is facing the pool deck and it is not crazy.
The location was Great and the customer service is on point.
Stayed in December 2023
Reviewed: 10 December 2023
Gloria
Puerto Ricothe view
very comfy
Stayed in December 2023
Reviewed: 4 December 2023
Francisco
Puerto RicoNone
Location
Stayed in December 2023
Reviewed: 22 November 2023
Maritza
United StatesThe room was spacious ,the beds very comfortable .Perfect location close to restaurants and convection center.
Stayed in November 2023
Reviewed: 17 November 2023
Kek
SingaporeNil
The facilities n very helpful staffs
Stayed in November 2023
Reviewed: 17 October 2023
Yolanda
United StatesOnly issue I have was that the room was not registered in my name it was in my friends name which I had listed her as a guest. I'm hoping I can change that to get my points.
I loved everything about this hotel. Joshua who worked out side at the bar was the best!!!!!! I'll definitely go back just to see him. He made sure we were ok the entire time we were at the pool.
Stayed in October 2023
Reviewed: 12 October 2023
Ramon
Puerto RicoN/a
Great location
Stayed in July 2023
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