Couldn’t get a dinner reservation even tho we were guests because booked out long ahead.

Great location. High class hotel. Wonderful views. Excellent staff

Stayed in May 2024

Nothing!!

The location was central. From start to finish everything & everyone was an absolutely great. Worth the 5 star rating

Stayed in May 2024

Counter space very limited. Bedside table too small. Internet service was not consistent. Complimentary wine not provided as l believe it should.

Good selection of channels on the tube. Very good breakfast.

Stayed in April 2024

I missed a common lounge area with a bar for when you didn’t want to stay in your room and wait for people. As weather was not nice we could not use the roof terraces .

Super nice hotel with beautiful decoration and couldn’t be a better location

Stayed in April 2024

The rooms are small

Very cool and clean Food very good Very good service

Stayed in March 2024

Nothing

Great staff, beautiful hotel with wonderful amenities. Perfect location.

Stayed in March 2024

Better options on the menu, rooms were small for the price, too many elevators to get to different location and it felt it was more an apartment than a hotel at times.

The location and view from the restaurants.

Stayed in March 2024

No A/C, so the room was a bit too warm at night for comfortable sleeping.

Everything about this place was just what we had hoped for. We loved the central location. It was peaceful and the staff are incredibly attentive

Stayed in March 2024

Zero - adored everything about this beautiful hotel

Everything! Beautiful room - twin with balcony. Excellent soundproofing for when we wanted to shut out noise of square in front but I loved to listen and watch during the day. Beds so comfortable, stunning bathroom with superb shower and all products were Le Labo! Bathrobes so pretty I purchased one to bring home! Location absolutely perfect- near many of our top choice restaurants and 30metres from the 28 tram. Stunning mezzanine area with lots of places to sit and meet and enjoy a coffee or drink. Staff always so helpful, arranged a car hire for us. Always a lovely friendly atmosphere at reception. I became very unwell during my stay, hotel staff were so kind, arranged a doctor for me, checked in on me regularly asking if they could do anything for me. I will definitely return to Lisbon soon and this hotel is where you’ll find me!

Stayed in February 2024

Roof Top Bar could be open earlier than 16:30

Staff were really friendly and helpful. Hotel was in a great location.

Stayed in February 2024

Amazing Service and the restaurant is just superb

Stayed in February 2024

Staff were delightful. Especially room service and front desk.

Stayed in February 2024

Nothing really to say.

Breakfast was very good.

Stayed in January 2024

All was great. Location, bar, breakfast etc 👍👍👍

Stayed in December 2023

Lovely hotel in a great location. Would love to revisit again.

Stayed in December 2023

Staff was excellent except on one occasion when, at the end of the afternoon, i tried to open the door of my room (which I had done twice on the same morning) but my key was not functioning or had been deactivated. When I explained the situation to a lady at the reception, she strangely explained me that it was my fault because I didn’t know how to use the key (obviously I am not very smart) even if I argued twice that I had opened successfully the same door twice, after breakfast on the terrace and after a phone call in your lounge downstairs. Anyhow a small detail anyway

I used to visit lisbon on a regular basis and always enjoyed staying at your hotel. It is the first time I came back to Lisbon since the hotel was refurbished- pleasantly surprised by the higher quality

Stayed in November 2023

I wish there were hooks in the room to store your towels and hang clothes when you need to shower. I think there was not one hook or place to put your clothes in bathroom when you showered.

Loved the location which was the main reason I chose it but the hotel itself was really clean, staff was very attentive and bonus was breakfast which was hands down the best I’ve had

Stayed in November 2023

The location of the hotel is amazing! Also the interior is the hotel is gorgeous. The staff was super friendly and welcoming

Stayed in November 2023

Internet access NOT reliable

Breakfast on the terrace In the heart of the city Decoration

Stayed in November 2023

Roof top bar was overrated.

Breakfast was wonderful each day, as were the nightly treats in our room. The location was perfect for all of our sightseeing and there were so many great restaurants in the area!

Stayed in November 2023

Bed was v bumpy. The mattress needs turning over or replaced

Loved breakfast and friendly staff. Location perfect!

Stayed in October 2023

Nothing

Location, excellent interior decoration, very friendly service

Stayed in October 2023

Very noisy from street noise. Elevator situation is very complicated and not clearly marked

The location and the cleanliness of the rooms

Stayed in September 2023

Bathroom to small

Excellent breakfast, lovely location and very efficient staff

Stayed in September 2023