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Reviews of VIP Inn Berna Hotel 3 stars

Av. António Serpa, 13, Avenidas Novas, 1069-199 Lisbon, Portugal

#327 of 394 hotels in Lisbon

Guests' Choice

Review score

Based on 1128 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    7.9

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Showing 76 – 100

  • Reviewed: 8 November 2023

    8.0
    VIP certainly breakfast a bit school breakfast style
    • Leisure trip
    • Couple
    • Executive Twin Room
    • Stayed 2 nights

    Kitchen could do with being staffed more as had to wait in line for a clean table and on the first day the breakfast was cold

    all staff amazingly good -

    Stayed in November 2023

  • Reviewed: 7 November 2023

    8.0
    Some of receptionist staff was not provided me right room that I booked. Dining and bar staffs were very helpful.
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Lifts too small.

    Not bad.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    Overall good, breakfast can change a little from day to day to make it better
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Sound coming at night from nearby rooms

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    Perfect place to "spend a night, not a fortune"
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    Ample choice for breakfast at a reasonable price. Great location. Good value for money.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    clean bud small room, good Breakfast, good service

    Stayed in October 2023

  • Reviewed: 2 November 2023

    8.0
    Overall good place for a short stay in Lisbon. Closeby metro and bus connections to downtown areas
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    The elevator is too small for 9 floors, especially when the cleaning staff is using it during check-out time in the morning. Carpet in the room dirty and sticky.

    Easy check-in and out, friendly front desk staff

    Stayed in November 2023

  • Reviewed: 31 October 2023

    7.0
    Realistic
    • Leisure trip
    • Couple
    • Executive Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Constant smell of cigarette smoking, even in the night. Front desk staff not very helpful, one woman obviously talking about us in a derogatory manner, not offering help or friendly

    Privacy: our own elevator far from the busy lobby. Location (close to metro, shops, train), Beds okay.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    9.0
    N/A
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    No Electric Cattle ,, No dental kit ,, Even I request for same but reception staff said very rudely go buy from super market , This I don’t like

    Location

    Stayed in October 2023

  • Reviewed: 30 October 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was great. Breakfast was copious. Parking place is an asset

    Stayed in October 2023

  • Reviewed: 29 October 2023

    7.0
    Great for a (very) short stay
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was noisy and needs an update. I could hear people slam their doors right next to mine, planes flying right over the building. It needs some sounds proofing. I would also advise an update on the normal facilities. Shower ran hot and cold and the bathroom is outdated ( super clean though!)

    Staff was effective and all about non-fuss which I personally appreciate. Hotel is amazingly located for those that don't want to be in the busy touristy part but still close to transports, restaurants, shops and etc

    Stayed in October 2023

  • Reviewed: 29 October 2023

    6.0
    Adequate but nothing special, reasonable value for money
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The lift was really slow and weird, but there wasn't anything that was actually horrible.

    It was fine for spending one night in transit. If you have a reason to be in the specific area it would be good value for money. There are some decent restaurants within walking distance. I don't usually eat breakfast and they kindly allowed me to have one coffee without paying for the whole buffet.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    6.0
    Worked well for an over nite stay
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Beds could be a little more comfortable

    Staff very good. Friendly and helpful

    Stayed in October 2023

  • Reviewed: 24 October 2023

    9.0
    Good hotel, amazing location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    We had two difficulties with this accommodation. The first was the mould smell, which we believe was caused by the fact that it was an old hotel, which is easy to have in an old building. The second issue was noise. When the neighbour flushed the toilet, you could hear it, and the airport is close, so if you have trouble sleeping with these two noises, it will be a problem.

    The hotel is located in a very nice area, with a lot of companies around, and a good connection with public transportation (Buses, Underground and Train). We have good restaurants around and some supermarkets as well. The room was nice, a big size on the last floor!

    Stayed in October 2023

  • Reviewed: 23 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 7 nights

    Good location: close to the train and underground station. Also restaurants and supermarket nearby.

    Stayed in September 2023

  • Reviewed: 22 October 2023

    8.0
    Enjoyed my stay at VIP Inn Berna, will come back again
    • Leisure trip
    • People with friends
    • Executive Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Located in the heart of the city. Easy access to restaurants, cafes and other places around Lisbon. Hotel is clean and the staff is friendly. I think it’s a bit expensive for an old building and interiors.

    Stayed in October 2023

  • Reviewed: 22 October 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It is a little bit noisy because planes pass close when they land in Lisbon airport. But unless they have triple glazed windows that will be a problem in all the hotels in the area. It is relatively close to the airport (30 mins by public transport)

    The staff is very friendly the location is good. The hotel is basic but it is all you need.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    9.0
    Good Stay in a nice hotel
    • Business trip
    • Couple
    • Executive Twin Room
    • Stayed 6 nights

    As usual, pillows were really bad, small size and low quality. During the night it would become compacted and not comfortable at all. Other than that all else was good.

    The hotel is well located at Campo Pequeno. Close to bus stops and Campo Pequeno Metro. Close by there are several restaurants and a few bars too. The hotel main entrance would benefit from a re-vamp, as well a the breakfast room, decor is dated. The room was of a good size, bed was conformable and room clean and tidy daily, plenty of toiletries. Breakfast was of good standard and plentiful for a 3 starts. Staff was helpful and friendly

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    wonderfull
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 8 nights

    price of the breakfast , its expensive

    Facilities very friendly staff clean

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Good value for the money.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    In the courtyard rooms - supposed to be queiter- you can hear with open windows all day and night the noise of the large central aircon fans. - The weather was perfect to sleep with open windows and not to use the room aircon. :)

    Good location, close to the airport - 20 minutes by bus - metro and train stations - 7 minutes walk.

    Stayed in August 2023

  • Reviewed: 11 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    The bathroom was too small. The extractor fan in the bathroom was non-functional. The Reception stated that the bathrooms were to be updated.

    The lounge area was relaxing. The public areas very clean. The Reception was very efficient. The beds were comfortable. The room cleaning was good. The room Safe was free of charge.

    Stayed in October 2023

  • Reviewed: 10 October 2023

    6.0
    Bit disappointed given I paid good money.
    • Business trip
    • Solo traveller
    • Executive Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very limited facilities in the room, no coffee or tea. The walls were extremely thin. I had to ring reception to complain about the noise coming from the next room at night.

    Great location

    Stayed in October 2023

  • Reviewed: 9 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not having a coffee maker in the room

    Most of it

    Stayed in October 2023

  • Reviewed: 8 October 2023

    7.0
    A comfortable stay.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights

    The staff's English was not always great. Their explanation of where to go was not alwasy clear and when you have no idea it was a struggle.

    The room was clean. The bathroom spotless. The bed was very comfortable. It was located near the metro and bus station. The staff were always friendly.

    Stayed in October 2023

  • Reviewed: 5 October 2023

    9.0
    A fine stay
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The noise was unbearable, but if you get tired as we did walking all day, you will fall asleep fine.

    It was a safe space with fine quality/price proportion

    Stayed in September 2023

  • Reviewed: 4 October 2023

    7.0
    Good value for price, good location
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast does not look too good for the price

    Good location, clean, great staff and fair prices

    Stayed in October 2023

Showing 76 – 100

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