Rua Dos Sapateiros 69-79, Santa Maria Maior, 1100-579 Lisbon, Portugal
#137 of 396 hotels in Lisbon
Guests' ChoiceBased on 1451 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.6
Staff
9.4
Value for money
8.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 January 2024
Margaret
IrelandLoved everything ❤
Location was fantastic 👌. The decor was amazing and nice touch in the room with a Marshall radio
Stayed in January 2024
Reviewed: 17 January 2024
Angelo
ItalyGreat location in the center of Lisbon, clean, stylish and friendly. Quiet room and ok bathroom.
Stayed in January 2024
Reviewed: 16 January 2024
Jon
United StatesThe coffee maker in my room didn’t work. They replaced it, but I believe the delonghi brand was faulty because the second one malfunctioned also.
The location was excellent and the staff extremely helpful. The hotel decor was amazing and the facility was extremely clean.
Stayed in January 2024
Reviewed: 15 January 2024
Giacomo
ItalySuper central and very nice design. They also upgraded us for free and the room was amazing.
Stayed in January 2024
Reviewed: 15 January 2024
Cieremans
NetherlandsBreakfast in the hotel
Friendly staff, clean rooms coffee and tea making facilities perfect. Good breakfast with cosy surroundings. Gezellig and all the above
Stayed in December 2023
Reviewed: 14 January 2024
Kathy
NetherlandsThe hotel is difficult to find, we ended up going into the wrong one but they gave us good directions. The toiletries in the room weren't very good...no shampoo or conditioner and the body wash provided wasn't really good quality. It's a small thing to complain about but I'd have given them an extra star rating if they had provided more and better complimentary toiletries.
Excellent location right in the central shopping district, everywhere within walking distance. We were upgraded to a suite which was a lovely big room. Bed very comfortable and the rain shower was amazing! Nespresso coffee maker and kettle with tea and coffee in the room. Fridge perfect addition with a free bottle of water. Iron, ironing board and hairdryer also provided. Staff really friendly and welcoming. We, very much, appreciated the welcome drink. We chose to have breakfast á la carte in their sister hotel a 30 second walk away. It was really delicious and good value for money. They, also, serve great coffee and Happy Hour cocktails!
Stayed in January 2024
Reviewed: 12 January 2024
Junyi
United StatesRoom is too small
Very like!
Stayed in January 2024
Reviewed: 12 January 2024
Leonard
CanadaBlues and jazz music. I simply despise the sound.
Staff, location, cleanliness, breakfast, decor grew on me
Stayed in January 2024
Reviewed: 11 January 2024
Emma
United KingdomSome noise outside due to building works, however was alerted to this before I arrived.
Good location- close to restaurants and Santa justa elevator. Staff very friendly and helpful- was upgraded to a suite room which was great. Bistro just a few doors down with a complementary drink for hotel residents.
Stayed in January 2024
Reviewed: 6 January 2024
Bernice
New ZealandThere was some noise from above because of the wooden floors.
Great location, fantastic staff & and lovely vibe. The welcome drink was an added bonus.
Stayed in January 2024
Reviewed: 4 January 2024
Denise
United StatesNice area. Great facility. Delicious breakfast Comfortable lobby Wonderful staff
Stayed in January 2024
Reviewed: 3 January 2024
Laura
Switzerlandit didnt have breakfast included and the rate was quite high
Stayed in January 2024
Reviewed: 2 January 2024
Trang
CanadaCentral location, right in the heart of the city. A couple of blocks away from the metro and very walkable. We were placed in an accessible room which were not entirely ideal if you dont have the need for this type of room. We almost didnt have a choice but luckily met with an accommodating staff who helped us find another room.
Stayed in December 2023
Reviewed: 2 January 2024
Loves_to_travel_edel
IrelandEvery was perfect. The fridge needs a look as the glass was a bit broken but easily fixed. Highly recommended this place!
The room was beautiful. Coffee machine, nice big bathroom. It was great. Location was amazing.and staff were extremely accommodating.
Stayed in December 2023
Reviewed: 1 January 2024
Adelina
Romaniacentral location, nice and cozy. Perfect to stay in lisboa center.
Stayed in January 2024
Reviewed: 1 January 2024
Camil
RomaniaThe iMac couldn't operate in mirroring mode from other Apple devices, being deactivated by the admin. Due to the position of the TV on the wall, only the iMac could've been used from the bed.
Nice design and friendly staff. Everything is really clean and they have a lot of attention to every detail.
Stayed in December 2023
Reviewed: 31 December 2023
Omid
United StatesAll good
👍
Stayed in December 2023
Reviewed: 29 December 2023
Sándor
HungaryNothing really that we didn't like about the hotel. The hotel exceeded our expectations regarding hospitality. :) Lisbon is generally a very safe city, however, be careful as there are a lot of random people on the city center streets who want to sell you "stuff"...
The check-in was super easy. We received a special-complimentary upgrade to our room as well as a complimentary Porto wine and a Champaign without even asking the Browns hotel staff, as it was a special occasion for us. We felt really valued and loved their hospitality. The complimentary drink after coming to the hotel was also very refreshing. The rooms were surprisingly quiet and comfortable even though the hotel is in the city center. The location is in the city center so everything is within walking distance like bus-stops, even tourist locations like the Santa Justa Lift, some amazing pastry and sea-food restaurants.
Stayed in November 2023
Reviewed: 29 December 2023
Cristina
PortugalThe toilet wasn’t smelling good. The room was smaller than expected.
Great location and comfortable hotel entrance
Stayed in December 2023
Reviewed: 26 December 2023
Melcher
United StatesI've stayed in their other location and never had issues with noises, but this one is quite noisy. I could hear every noise in the room above and the elevator next to my room.
The bathroom and room were very clean, linens were comfortable, and everything smelled great. There are always thoughtful details in the room like a radio, water, and wine glasses.
Stayed in November 2023
Reviewed: 26 December 2023
Ezouz
IsraelNone
Every thing was exceptional , Especially, by far, the staff
Stayed in December 2023
Reviewed: 25 December 2023
Ana
BrazilThe decoration and the location was excellent!
Stayed in December 2023
Reviewed: 21 December 2023
Thecarm
United KingdomBathroom a bit cramped.
Excellent central location - close to the heart of things and perfect for a short stay.
Stayed in December 2023
Reviewed: 18 December 2023
Andreas
United KingdomBathroom is a bit small but considering it is a traditional building that must be a design limitation.
Beautiful decor, excellent designer furniture
Stayed in December 2023
Reviewed: 9 December 2023
Andrew
LuxembourgNo bar on site, but sister hotel has one and is a short few minutes walk away.
Centrally located and helpful staff
Stayed in November 2023
Hasliberg, Switzerland
Beckley, USA
Tachov, Czech Republic
Lonavala, India
Onich, UK
Campolattaro, Italy
As Sulaymānīyah, Iraq
Sejny, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content