We loved the hotel’s rural setting, high above Funchal, its old world luxury, and the quality of service offered by the staff. Best of all was the direct access to the extraordinary adjacent Palheiro garden. A very special hotel.

Stayed in January 2024

Food was expensive and a bit over-complicated, golf was expensive and clubs not very good. Show ran very hot every now and then.

Location, range of rooms to sit in, friendliness of the staff

Stayed in December 2023

This is a gorgeous, high end property. The staff was absolutely superb and treated us with the utmost respect and friendliness in spite of showing up in our hiking clothes. The history of the place is so interesting. We even saw Christina Blandy and her 2 dogs on the property. Wish we had stayed at least 2 nights.

Stayed in December 2023

Breakfast is a bit limited, especially at peak times. Total failure to organise golf experience, likely the hotel staff and the golf club staff do not “speak” the same language.

Nice freshly renovated room, beautiful lobby and marvellous breakfast seating outside in the morning. Next to the beautiful garden and golf. Small Madeira wine tasting. Guided tour over the property with the owner.

Stayed in September 2023

Swimming pool facility and spa is old.

Very friendly staff. Excellent breakfast. Location in beautiful garden.

Stayed in October 2023

The air condition in the room was not efficient ,we could not sleep as the temperature was too high.This was reported to the reception but nothing could be done about it. The breakfast buffet was very poor.The choice of wines in the hotel restaurant was average.The pool was not heated.

Friendly personnel,free upgrade of the room, interesting localisation, nice gardens and views.Good hotel restaurant.

Stayed in October 2023

Nothing

Friendliness of the staff, location (quiet and tranquil but only a short drive to Funchal), food and gardens. Rooms very spacious and well appointed. Very clean.

Stayed in October 2023

Minor points only - liquid hand soap and separate body wash could have been provided instead of bar soap. Gym could also have been a slight bit larger. Again very minor points.

Wonderful locally sourced food at breakfast and dinner - light, creative and great quality. Excellent wines through links with the Blandys wine estate. Helpful and knowledgable staff with deep knowledge of local attractions, who could help book a taxi for us when we were stranded and even gave accurate estimates of how long it would take us to walk to the pickup point. Large and well equipped rooms with air conditioning and Molton Brown toiletries. Excellent location near Funchal, located on a large and beautiful estate that is wonderful for walks. Tea house (linked to the related botanic gardens) on site, along with a wonderful restaurant and second restaurant at the golf course clubhouse.

Stayed in September 2023

Breakfast room quite noisy

Really kind staff, nice room. Peacefull location.

Stayed in September 2023

Great breakfast and good location for golf. Not so good for other restaurants and nightlife.

Stayed in September 2023

Nothing

The staff are so friendly. Great ambiance. Beautiful gardens. Great food. Fantastic place!

Stayed in September 2023

Location

Stayed in August 2023

Tennis court could do with resurfacing

We loved having breakfast served to us outside the main house. So grand!

Stayed in July 2023

Nothing. It is not a criticism but music (live) could be nice (jazzy, classical) in some evenings.

Nature, friendliness of all personnel, beautiful environment and gardens, quiet, fantastic overall

Stayed in August 2023

Did not get the advertised room at all

Fantastic location and the gardens were amazing

Stayed in June 2023

The AC in the room. Would like much more coldness

Mr. luis, I think F&B manager is the best smile, courtesy, service and recommendations where to go…most accommodating for whatever you ask for … The landscape is breathtaking. Extreme greenery & Nature & beauty. Sipping a cocktail before dinner and after outdoor is memorable

Stayed in July 2023

The treatments at the spa were very expensive.

The breakfast was extremely good and the grounds lovely including the garden and the pool.

Stayed in June 2023

The location is a little off, so a bit out of the way, but if you are playing golf there every day, then it's perfect.

Breakfast was great, the manor and the gardens are wonderful to roam around. There is a old-fashioned snooker/billiards table which is fun.

Stayed in May 2023

Everything, truly beautiful !! highly recommended

Stayed in May 2023

Everything was lovely nothing to dislike. The neighbouring gardens were amazing

The peaceful surroundings, excellent food and accommodation and friendliness of staff.

Stayed in May 2023

Having stayed before when the food was first class we felt this time it was not so good and was trying too hard with unusual menu choices, where the menu is limited that can lead to a lack of choice

Breakfast was first class good selection and served in a lovely room, the pool was very good as was the Spa we both had an excellent massage. The staff make the hotel everyone was very friendly and helpful.

Stayed in May 2023

Staff were friendly but service was haphazard. we felt the food was expensive and the vegetarian options were limited and very pricey for what they were. we stayed there long enough that the chef could’ve come up with something new (or at least talked to us about options)

great location in beautiful gardens. you’ll need a car

Stayed in April 2023

Nothing

We were there for a very short time due to a flight delay. Excellent staff and facilities. Dinner was super. Everything was great. The pool, sauna and steam area were relaxing for us.

Stayed in February 2023

During our stay, they cut trees for spring and summer so the noise is everywhere but didn’t bother us.

Words simply cannot convey how wonderful our experience was. The resort is stunning, the service is superior, the food is extraordinary, and there are so many thoughtful and meaningful touches that make this truly an experience instead of just a vacation. We received champagne, scrumptious desserts. The hotel staff quickly memorized our names and always greeted us warmly. Thanks to Luis(team), Sergio, Vanessa and Diana. The food is the absolute best we've ever eaten. We didn't want to leave and are already thinking about a return trip in the coming months!

Stayed in March 2023