Rua Alexandre Herculano 311, União de Freguesias do Centro, 4000-053 Porto, Portugal
#5 of 225 hotels in Porto
Guests' ChoiceBased on 642 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.3
Facilities
9.6
Staff
9.7
Value for money
9.2
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 January 2024
Luisa
PortugalThe pool was a bit colder than I would have liked for this time of the year, but it was still nice and refreshing. It would have been nice if the spa had a hot tub as well.
We stayed here on the recommendation of family members who visited the hotel previously. We had a great stay and the staff were incredibly helpful and friendly. The room was comfortable and the amenities were nice as well. We stayed only one night as I wanted to do something special for my birthday, and I was surprised at breakfast with a little cake to sing happy birthday! Breakfast was superb as well. We will definitely be back!
Stayed in January 2024
Reviewed: 21 January 2024
Joyce
FranceThere was nothing we didn't like.
The staff were the best! So freindly and helpful. A special thank you to Lucas who welcomed us on arrival and provided all the information we needed for our 4 days in Porto; where to go, where to eat, things to see. He also helped us book a tour and lunch at the Grahams winery when it was fully booked on line. Thank you Lucas!
Stayed in January 2024
Reviewed: 20 January 2024
Christopher
United KingdomBrilliant hotel in a very central area. The room was very spacious, comfortable & clean. The breakfast was amazing! Would definitely recommend & stay again. 🇮🇪
Stayed in January 2024
Reviewed: 19 January 2024
Thomas
United KingdomLEAVING
OUTSTANDING
Stayed in January 2024
Reviewed: 19 January 2024
James
United StatesI used the spa for only 1 day—was getting renovated, so we couldn't use the pool, gym, sauna, steam room, or get a massage for 3 days. It would have been nice to have some kind of compensation instead of an apology.
Everything...best hotel ever stayed traveling the world. Some hotels claim to be 5 stars—this one lived up to expectations
Stayed in January 2024
Reviewed: 18 January 2024
Ann
United KingdomThe hair dryer (I kid you not)! If you wish to know more about this please contact me. I would suggest that the reception or housekeeping has a few proper dryers like Dyson, Hersheson or GHD for people like me who have very difficult hair to dry. Having said this it was the only complaint I had over 3 nights so just a gripe really.
It has a very well trained staff who are exceptionally helpful and very pleasant. The hotel is, I am led to believe, only open three months and everything is still in pristine condition. The decor is tasteful and very ambient. The restaurant serves excellent food ( we decided to eat there all 3 nights of our stay - praise indeed ). The bedroom is a relaxing oasis and the bathroom toiletries of the highest quality. Robes and slippers also provided were of an excellent quality. Breakfast had choices to suit most tastes.
Stayed in January 2024
Reviewed: 17 January 2024
Jennifer
IrelandEverything was perfect!
Stunning hotel, immaculately clean, exceptional service ( thank you David, Hugo and everyone else who looked after us) delicious food, superb breakfast, great location….. what more can we say!! This place is amazing, best kept secret in Porto. But it’s not going to remain a secret for long so book now while it’s still extremely good value for money.
Stayed in January 2024
Reviewed: 14 January 2024
Rozhan
MalaysiaNone
New and clean. Quality fittings. Very comfortable bedding. Staff were all courteous and most helpful. Great location. Quality breakfast
Stayed in December 2023
Reviewed: 14 January 2024
Franciszek
PolandWhen it comes to Portuguese breakfast, in all of the hotels I've visited, this one included, it's hard to get some protein outside cheese, ham, and eggs. So after a week in Portugal, these get super boring for people looking for healthy alternatives.
Everything was perfect :) Beautifull, spacy rooms, friendly and helpful staff, even the scent of the hotel :)
Stayed in January 2024
Reviewed: 13 January 2024
Sarah
United KingdomThere was nothing I didnt like. It was perfect.
Fantastic facilities, very clean and well serviced room. Food was exceptional. Staff very efficient and attentive. Great location
Stayed in January 2024
Reviewed: 12 January 2024
Eddy
United KingdomIt would've been nice to be able to access the spa later in the evening. As we were exploring Porto in the afternoon, we didn't get back to the hotel until a bit later in the evening, at which point the spa was sadly closed for the day.
The hotel is very nicely designed. Lots of little thoughtful touches can be seen as you walk around the hotel and its. facilities. It feels luxurious without feeling gaudy. The staff of course were very welcoming and hospitable. The breakfast bar is probably one of the best we've seen at a hotel. Great choice of meats, pastries, fruits etc.
Stayed in January 2024
Reviewed: 11 January 2024
Tara
IrelandV comfortable, super location.
Stayed in January 2024
Reviewed: 9 January 2024
Valeriya
CanadaThe hotel boasts an excellent location, and its spa area is impeccably clean. The rooms have been freshly renovated with meticulous attention to small details, creating a welcoming and comfortable atmosphere. The heated pool was a delightful bonus after long walks, providing much-needed relaxation. Additionally, the breakfast was exceptional in both variety and quality. I highly recommend this place for a truly enjoyable stay
Stayed in January 2024
Reviewed: 8 January 2024
Cambm
United KingdomThe hotel is in a great location. There is ample street parking outside. Everything from the staff to the interior went above and beyond—an outstanding example of a boutique hotel. I usually book into chain hotels where possible; however, I took a risk on this one, which paid off, so I encourage booking.
Stayed in December 2023
Reviewed: 7 January 2024
Eleni
GreeceWe would say it was one of the best hotels we have stayed in, till to the moment we realized we had to wait a around 10-15 minutes to have breakfast, sitting in a comfortable in a sofa watching the other guests eating (the second time standing) till a table was free, cleaned and prepared. Then we noticed that 2 round tables for 4 people were unoccupied. After our complaints were told that they were waiting for a family that appeared and disappeared. Just to say that till we left the room, 45 minutes later, the newcomers had to wait, while 2 round tables for 4 were free. Finally, the responsible person suggested waking up earlier to avoid the rush hour.🤣 We followed the advice on the last day to catch our flight. Additionally, the spa area was amazing, but the turkish bath was out of order the first 3 days of our stay and the sauna the last day. Although we were told it was because of the open door....But 45 degrees we have in Athens during the summer! And last but not least, there was no satellite TV . The excuse was: "because we are new". So, let's wait then to get older, but not so much.
It's a very nice hotel, the stuff very kind made us feel like real guests. In the breakfast was offered an amazing variety of fruits, but nothing special generally speaking.
Stayed in January 2024
Reviewed: 7 January 2024
Francesco
IrelandBreakfast and location was excellent
Stayed in December 2023
Reviewed: 7 January 2024
Cosimo
LuxembourgBest breakfast ever
Stayed in November 2023
Reviewed: 5 January 2024
Virginia
SwitzerlandVery clean, spacious rooms, lovely spa, helpful staff and a great location
Stayed in October 2023
Reviewed: 4 January 2024
Jennifer
United KingdomThe space in the spa was very limited. Might be good to operate a booking system.
Beautiful hotel, spotlessly clean. Amazing breakfast. Friendly staff. Would return in a heartbeat.
Stayed in October 2023
Reviewed: 31 December 2023
George
United KingdomLovely helpful staff, great facilities and delicious breakfasts!
Stayed in December 2023
Reviewed: 31 December 2023
Deepak
United KingdomDifficult to think of anything that we did not like! Only thing which was a slight distraction was the walls between rooms were a little thin and tge TV in the next room was a small nuisance. However, it was not a big deal
Beautiful property. The owners have really built it up with a lot of love and attention to detail.
Stayed in December 2023
Reviewed: 31 December 2023
Apu
United StatesAmazing property and really well trained staff. We were blown away by the welcoming from the bellman to the helpfulness of the front desk and the attentiveness of the waitstaff.
Stayed in December 2023
Reviewed: 28 December 2023
Leonor
SwitzerlandThe pool is a bit too cold for my taste! But the spa is really good.
The infrastructure and the staff are great. We were so well treated it was a true holiday. The breakfast is great.
Stayed in December 2023
Reviewed: 28 December 2023
Mashaal
United StatesI came from the United States and was traveling Barcelona and Porto. This hotel was absolutely amazing. The stay was great and the restaurant was even more great. We went during Christmas Eve and Christmas. The restaurant was open. It seems many places were open in Porto which was great. The food was excellent. The service was absolutely phenomenal. It was a very relaxed environment and felt super nice. I would def recommend to stay again. They did a great job of even mailing some items we needed sent. They were very reliable. There is a laundromat service down the block as well if you want to do your laundry. Everything was walking distance and sometimes we just took Uber out of convenience . Uber is relatively cheap in Portugal so it was great! We did the spa as well (shout out to Rita) she did a great job! I got a massage done. The sauna is very nice. I used the gym most days. Highly recommend.
Stayed in December 2023
Reviewed: 28 December 2023
Lawrence
United StatesThe entire hotel was very new, modern, and very clean. One of the nicest hotels I’ve ever been to with some of the nicest furniture, technology, bathroom amenities of all the hotels I’ve ever been to and I’ve been to many 5 star hotels. For the price it was by far the best value I’ve ever had for all they provide. staff was incredibly helpful and friendly and the breakfast buffet was amazing as well.
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content