Rua Alexandre Herculano 311, União de Freguesias do Centro, 4000-053 Porto, Portugal
#5 of 225 hotels in Porto
Guests' ChoiceBased on 602 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.3
Facilities
9.6
Staff
9.7
Value for money
9.2
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Ioana
CanadaBreakfast had a poor selection of healthy food given the price they are charging For example, you had to ask for bananas and avocado, which are usually included in a 5 star hotel breakfast
Room and bathroom amenities
Stayed in May 2024
Reviewed: 12 May 2024
Margerie
FranceNothing
Everything was absolutely wonderful ! The hotel is very luxurious and elegant. The room was very comfortable. The breakfast was excellent with a lot of choice. The SPA facilities and swimming pool were perfect and relaxing. All the staff was nice and lovely
Stayed in April 2024
Reviewed: 11 May 2024
Gustavo
BrazilExcellent location. The hotel offer magnificent restaurant, pool and guest area. You can reach all tourist location just walking. The staff is attention and very kind.
Stayed in May 2024
Reviewed: 10 May 2024
Nancy
United StatesThere wasn’t a thing I could fault
The property is new and the facilities are still pristine. The designers used their exquisite taste to make an elegant hotel feel welcoming and warm
Stayed in May 2024
Reviewed: 9 May 2024
Michael
United KingdomNo real bar area as such.
Great indoor/outdoor pool, great breakfast. And we loved the TV behind the mirror!
Stayed in May 2024
Reviewed: 6 May 2024
John
IrelandNothing
Brilliant, exceptional from start to finish. Highly recommend.
Stayed in May 2024
Reviewed: 5 May 2024
Roland
United KingdomThe staffs were friendly and helpful overall. However, Reception staffs were not proactive in helping to book excursion.
Beautiful hotel
Stayed in May 2024
Reviewed: 4 May 2024
Hsiao-san
FranceEverything was perfect, the staffs, the room, the SPA area and the breakfast. Highly recommended.
Stayed in May 2024
Reviewed: 3 May 2024
Nicola
United KingdomNothing to dislike a wonderful experience.
Beautiful hotel, stunning decor & spotlessly clean. All the staff are exceptional nothing is too much trouble. Restaurant very good.
Stayed in May 2024
Reviewed: 3 May 2024
Martin
United KingdomN\A !!
A very beautiful, spotlessly clean hotel with a fantastic, friendly, hardworking staff who went above and beyond to give a 5* experience to everyone. The pool and Spa yet again excellent. (they even extended the pool opening hours for me when I was late back from a long day tour - so appreciated.) Breakfast was superb, varied and very fresh. We ate in the restaurant a couple of evenings, which again was excellent, service was professional, friendly and it was reasonably priced. Hotel location is very good, on the level and just a few streets away from the noise of city centre. Thank you very much, our week with you was exceptional.
Stayed in April 2024
Reviewed: 2 May 2024
Susan
United StatesWould have liked a room with a view.
Absolutely beautiful hotel. Perfectly located - only 2 blocks from town. Super quiet and convenient. The dining room and lounge is spectacular and breakfast was amazing.
Stayed in April 2024
Reviewed: 2 May 2024
Richard
United KingdomNothing.
Wonderful, large room, great help from staff.
Stayed in April 2024
Reviewed: 30 April 2024
Belinda
United KingdomThere was nothing we would change.
The property has been renovated to a spectacular standard. The TV/ mirror was a great introduction and hope more hotels do this.
Stayed in April 2024
Reviewed: 30 April 2024
John
IrelandTHE STAFF WERE VERY FRIENDLY AND PROFESSIONAL. BREAKFAST WS EXCELLENT AS WAS LOCATION
Stayed in April 2024
Reviewed: 29 April 2024
Antonietta
CanadaNothing
Everything- this hotel exceeded our expectations. From the moment you walked in from the last moments of your stay. Can’t say enough the staff serve with a smile. They always say yes! We met the Italian owners. They are so passionate about their hotel. And it shows! Deborah the owner took her time to talk to us. The take date of their staff and their guests. The hotel is soooo beautiful. For me it was a 20. We will be back. Had a message with Rita- omg.. she was amazing, received a facial that was the best facial I’ve had!! The breakfast was amazing shout to André Silva! Oh and our afternoon teas- the best by Diogo- mint, ginger lemon!! Thank you to all the staff front desk.. so helpful Francesco, Ana all the staff. Thank you
Stayed in April 2024
Reviewed: 29 April 2024
Sonia
United StatesLocation was amazing and allowed for exploration on foot of the older parts of Lisbon rather than taxi. Staff was very friendly and accommodating.
Stayed in April 2024
Reviewed: 28 April 2024
Kathy
United StatesI liked everything about it
The staff was superior! The Hotel and amenities were all so beautiful.
Stayed in March 2024
Reviewed: 27 April 2024
Julie
United KingdomThe pool area was great except the floor is REALLY slippery and rather dangerous so needs replacing. This is the area around the inside pool.
The breakfast with local goods was exceptional and the staff were brilliant from arrival to departure. The whole hotel was very clean and we ate there in the evening and it was the best food w had in Porto....even the chef came out and spoke to us! We were celebrating and ere kindly upgraded. A special mention for Hugo who couldn't do enough for you.
Stayed in April 2024
Reviewed: 26 April 2024
Julie
United StatesWould have liked to enjoy a Super Bok, the local beer. All else was perfect!
Beautiful Hotel!
Stayed in April 2024
Reviewed: 25 April 2024
Stephanie
IrelandNothing
The design of the hotel, the staff and the location
Stayed in April 2024
Reviewed: 25 April 2024
Angela
FranceVery friendly helpful staff Tasteful decoration God restaurant
Stayed in April 2024
Reviewed: 24 April 2024
Carlos
PortugalThe doorman/concierge, looked unsettled, not very helpful, not clean shaved or neat in appearance, looked sloppy, the same to the room to deliver our bags in an authoritarian way, and simply not nice at all. The Bar staff needs some training as well, sat outside at the terrace by the pool without being approached for a good 20 minutes
Amazing location, the suite was simply heaven, beautifully decorated, and probably one of the most comfortable beds I ever slept in. Breakfast was fantastic and beautifully catered and the staff was super nice and helpful. The front desk staff was extremely nice and helpful.
Stayed in April 2024
Reviewed: 24 April 2024
Suzy
United KingdomThe only slight minus was we had to be wait quite a while to be seated for breakfast on our first morning and the lady gave us no explanation as to what to do. It did appear that the management were onto this by our last day though.
Beautiful hotel, very nicely renovated, gorgeous room, great bathroom, lovely pool, amazing breakfast, staff very helpful, good location.
Stayed in April 2024
Reviewed: 23 April 2024
Michael
United StatesThe breakfast was great, the staff was excellent. Very knowledgeable and and friendly. Hotel was very centrally located. It was very easy to walk around. Train ride to the wine country was fun, wine was great bought several bottles. Our last night we ate down at the Duram river, never had a bad meal while we were there.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content