Travessa de Santana, nº24-42, Arroios, 1150-309 Lisbon, Portugal
#1443 of 3,521 Holiday rentals in Lisbon
Guests' ChoiceBased on 35 apartment reviews
8.1Cleanliness
8.9
Comfort
8.7
Location
8.0
Facilities
8.5
Staff
9.1
Value for money
7.8
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 28 March 2024
Kynthia
GreeceI didn't love the street it was placed on
I liked the fact that it was spacious and renovated
Stayed in March 2024
Reviewed: 15 March 2024
Marsha
CanadaI didn’t like how high up the hill it was. It would be perfect for younger people than us.
We loved the apartment. It was clean and inviting.
Stayed in March 2024
Reviewed: 2 November 2023
Lukasz
PolandThe room was a bit dated, there was some mold in the bathroom etc.
The room was quite big, kitchen well equipped. Location is central (although requires some climbing from Rosio)
Stayed in October 2023
Reviewed: 6 September 2023
Wendy
AustraliaAccess was extremely steep, both walking to the property and the internal stairs. We would have loved a larger bed.
The apartment was well appointed and had everything we needed, including a washing machine. Excellent bathroom.
Stayed in September 2023
Reviewed: 9 August 2023
Marta
United StatesSteep stairs to second floor unit. If you don’t mind to walk the stairs and small hills it’s a great place in proximity to all!
Location
Stayed in August 2023
Reviewed: 17 March 2023
Annette
GermanyThe door of the freezing compartment in the fridge was broken and our cheese, milk and joghurt was frozen after the first night ;-) We fixed it by squeezing in some cardboard to close the compartment. The lamp above the sink in the bathroom was flickering. Just 2 little things that need to be fixed, everything else was fine, WLAN works perfectly. The street and stairs to the appartment are both very steep which was not an issue for us, but for elderly people it might be a bit tricky :-)
Stayed in March 2023
Reviewed: 23 July 2022
Magdalena
PolandThe entrance door to the apartments was heavy and difficult to open / close - which caused noise. Very disturbing when the neighbours were coming back late at night. The bed mattress was a little too soft for me.
The apartment was clean and well equipped, right next to Praca dom Pedro IV, with a small welcome gift from the owner (pasteis de nata). It had everything we needed for a one-week stay. The owner was very helpful and gave us useful tips on how to get to the apartment in the most convenient way.
Stayed in June 2022
Reviewed: 30 June 2022
Fox
United KingdomThe neighbourhood was very very destitute. visible poverty in neighbouring flats and shady people hanging in the nearby streets.
Very nice flat, has everything that is needed. Very good standard finish
Stayed in June 2022
Reviewed: 20 May 2024
Tad
United StatesThe place is infested with bed bugs. All of our belongings were infected and we have been dealing with a nightmare trying to get rid of them after staying at this location. The cost of treatments and the the many many bites from the infestation that has been transported to our house now is not worth staying at this location. Very sad that this property does not take better care to keep this from happening. Do yourself a favor and stay somewhere else!!
Stayed in May 2024
Reviewed: 2 April 2024
Luka
SerbiaThere’s nothing I can complain about
Everything about this property was amazing.
Stayed in April 2024
Reviewed: 5 November 2023
Dimitrios
GreeceThe location wan not that safe, but was near the city centre though. The house was clean but some of the furniture like the sofa had stamps and didn’t seem that clean. There was no ventilation system. There was no view at all. The staff could have provide us with some information regarding the city, recommendations/ suggestions and a map.
The interior design and the fact that it was spacey.
Stayed in November 2023
Reviewed: 27 October 2023
David
United StatesThe street where the apartment is located was dirty and smelly with trash everywhere. That's no fault of Juan but it is the case. The apartment building was at the end of a dark and narrow dead-end street so especially at night, it felt a little unsafe to us. The stairs to the unit were narrow and steep with a very low ceiling (watch your head.)
Juan, the property manager, met us a couple of blocks from the property and walked us to the apartment. He's a really good guy. He met us with a box of Pastel de Nata as a gift which was very nice. The apartment was clean and included everything we needed. The location was just a couple of blocks from some of our favorite parts of the city.
Stayed in October 2023
Reviewed: 24 October 2023
Lavinia
RomaniaEverything was perfect!
An exceptional apartment! Central location, close to transport, close to restaurants, very clean and comfortable. It has all the necessary equipment for a perfect stay. We were greeted by Ines who also gave us recommendations regarding tourist attractions and restaurants. In conclusion: a perfect stay. Thank you!
Stayed in October 2023
Reviewed: 11 September 2023
Rebekah
United StatesThe stairs are a little crazy, but it is what it is.
The property was quite clean and had everything we needed. It was located very close to a lot of activities.
Stayed in September 2023
Reviewed: 2 August 2023
Stacey
United KingdomThe apartment photos used are not the apartment I stayed in. It was more basic. No air con. The location was central but the entrance is very unhill via several alleyways. As a solo female, it felt unsafe especially at night (and the host confirmed not to walk at night alone). The city view was a view of a building under construction 2 meters away. The light switches mostly came off the wall. Dark lighting and not much natural light due to buildings / lack of windows.
Central location. Clean apartment. The guy who met me with keys was lovely and bought me two Pastel de Natas which was very much appreciated!
Stayed in August 2023
Reviewed: 10 March 2023
Dunne
IrelandFelt unsafe at night as many rough sleepers were around (god love them )...steep street steps to the apartment then very steep stairs up to the room. More street lighting needed on the approach to the door at night. This needs to be made clearer for those who would be bad on their feet....
Perfectly located to get to all the sites in Lisbon...we walked everywhere
Stayed in March 2023
Reviewed: 13 January 2023
Huang
United Statesstairs is a little bit steep, but acceptable
everything
Stayed in January 2023
Reviewed: 15 November 2022
Gordon
CanadaSteep narrow stairs.
Spacious, clean, modern,comfortable bed, good service, nicely decorated.
Stayed in November 2022
Reviewed: 23 October 2022
Ciara
United KingdomPerfect location, staff were excellent, gave us plenty of suggestions for things to do while in Lisbon. Apartment was clean and comfy and lovely for a short or long stay.
Stayed in October 2022
Reviewed: 7 October 2022
Rudolfus
Netherlandsit was very noisy, thin walls and floor, under neighbours making very much noise to 05.00 in the morning for two nights. There are a lot of homeless people sleeping on a carton box and pee in the street, just next to the house. They are making also a lot of noise in the night. Very small bed for two adults. no extra bed, so slept on floor.
nice looking apartment near/ in centre,good kitchen and bathroom. Nice host to check you in and contact us with information.
Stayed in October 2022
Reviewed: 21 September 2022
Brian
United KingdomNo air conditioning and fans were crap
Very bad, host was rushed and rude
Stayed in August 2022
Reviewed: 14 August 2022
Tom
AustriaThe stairway is quite steep and narrow, which might not be ideal for everyone, but it was not a problem for us at all.
Great hospitality! The apartment is well located next to Rossio Sq., so seeing the city centre on foot, taking the 28 tram from the first stop, and taking the train to Sintra are all possible from very nearby. Juan was an excellent host, he gave us several nice recommendations and brought us the best Pasteis de Nata in town as well. We would definitely come back again if we're back in Lisbon. The apartment was clean and comfortable, with some nice furniture, we had a lovely time there!
Stayed in August 2022
Reviewed: 28 August 2022
Anonymous
GermanyThe way into the location and the property itself
Lication
Stayed in August 2022
Reviewed: 1 May 2024
Lee
United KingdomThere are no comments available for this review
Stayed in April 2024
Showing 1 – 25
Cully, Switzerland
Alytus, Lithuania
Lajes do Pico, Portugal
Cassis, France
Ella, Sri Lanka
Zakopane, Poland
Split, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content