The hotel was lovely, great facilities the pools were beautiful and usually very quiet a lovely place to relax. The location was perfect once we were there we always walked around Funchal everything was in walking distance except for when doing day trips we just got picked up from the hotel! Breakfast was also great so much choice and available until 11am was lovely for the relaxed mornings!

Stayed in May 2024

Water in room only offered the first day.

Location was perfect and staff very friendly.

Stayed in April 2024

not enough space in the bathroom, elewator to slow , reception not orginaise,

nice breakfast , localisation good, a lot of space in the hotel,

Stayed in April 2024

Dinners! Unfortunately the food was often lukewarm/cold, there were no clear signs on what it contains (not ideal for a vegetarian) and there were few options or uninspired meals. I wish we ate outside instead. There were a couple of evenings when food was tasty but I mostly felt disappointed. Pool water temperature - way too cold for my taste. At least the spa indoor pool could be warmer but even this one is freezing cold. Some facilities could be renovated/updated - like the spa area.

The location is great, the hotel is situated very close to the centre of the city - works well for walks and next to the sea with amazing views. However, for those who are light sleepers staying in a room facing marina might be difficult at times. On Fridays a ferry comes in around 1 am and there is a super loud engine sound on for quite a bit - it woke me up. But for anyone who is not a light sleeper, I imagine that will not be an issue. Casino-facing rooms could also be challenging as those leaving the casino in the early morning tend to be loud - my parents were woken in the middle of several nights.

Stayed in April 2024

Both washbasins in bathroom (room 511) would NOT retain water to wash, or shave. Both basins emptied as fast as the tap was running - with plug in down position!

Superb location. Great sense of space and airiness. Wonderful decor , beautiful flooring throughout with no high steps. Choice of places to relax as there were lots of comfortable chairs and sunloungers . Great variety of food and beverages available for breakfast.

Stayed in April 2024

Would have liked tea an coffee making in room

Near town lovely swimming facilities Nice friedly staff and nice breakfast

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Premises are a bit outweared.

Location - in the old town, next to oecan with amazing view on oecan and city.

Stayed in April 2024

For me it was toooo big hotel - giant breakfast hal. No souvenir shop, no chance tobuy any sunscreem, gifts etc. Pool was not heated at all. Sunbeds weere in teribble condition.

Great location

Stayed in March 2024

Amenities of the room, felt like it wasn't a 5 star

Location, breakfast and view

Stayed in April 2024

Smell in the room and cool indoor pool. Outdated furniture and bathrooms. No kettle in the room, we requested one but it had never arrived. Not really 5 stars hotel, more 4 but service is good

Great location and port view. Breakfast restaurant has excellent view. Nice for business visit or long weekend but not for resort/pool type of holiday. Front desk people were very nice and professional.

Stayed in March 2024

The staff in the spa area was absent.

Great and central location with a good breakfast buffet and room with a nice view. Nice pool areas.

Stayed in March 2024

There was nothing that I didn’t like about it

Great location and a very nice hotel to stay at

Stayed in March 2024

The interior of the hotel room was a bit worn down and needs replacing. The bed was too hard for our liking and the AC was rather old and difficult to adjust.

The hotel has a great location with an amazing view over the city and the sea. The pool area is great and the hotel have a nicely designed reception and restaurant area. Great breakfast selection.

Stayed in March 2024

-

-

Stayed in February 2024

The hotel although good now needs a complete refurbishment of the bathroom facilities. The shower is old and dated and requires you to step in to a bath. It needs a modern walk in shower. This current situation is dangerous as you can easily slip on the floor whilst stepping out. Please attend to as soon as possible.

Lovely location have been for several years now and enjoy this hotel set in beautiful surroundings.

Stayed in March 2024

The only thing I would say is they need to update the gym facilities and the indoor pool should be a bit warmer.

Lovely location, stayed there before and I like the hotel and the staff is always lovely

Stayed in March 2024

Pools freezing such a shame as amazing to look at but too cold to get in

Stunning property,fab views and location

Stayed in March 2024

No tea or coffee making facilities in room

Great location overlooking the harbour and the sea, and close to town

Stayed in March 2024

The bed was not confortable, too hard. No soap to wash hands (only shower gel), and the hairdryer was broken (but the hotel provided an alternative)

Breakfast very varied. Great views and location. The external pool looked very nice and located, but the weather did not allow us to use it. Very good internal pool and sauna

Stayed in February 2024

The room and furniture was dated, feels like going back in time (80's probably?), carpet stained although they said It was recently replaced. Indoor pool cold. Minibar empty, only 1 bottle of water provided, no replenishment. The staff at reception could use some modern customer service training to improve the customer experience . Doesn't feel like a 5 star hotel/ experience and now I understand what other reviewers meant with similar reviews.

Location, view of the ocean

Stayed in March 2024

The rooms are not very soundproof . Plumbing noises from other rooms and noise from corridor easily heard in room. The public areas are chilly in February because of the extent of marble/hard surfaces.

Location with un obstructed views out to sea, the staff were very friendly and chef Rita went out of her way to ensure my wife had options for her gluten free diet.

Stayed in March 2024

Breakfast was amazing, with great variety of different food and good quality

Stayed in December 2023

If you look around carefully there are a few things that could do with renovating. But we went in low season time and so for the money we paid it was definately worth it. It says it's near a beach but the beach isn't worth mentioning, it's just a small patch with large stones.

Breakfast was excellent with a wide choice of things. There is a lot of space in the reception area to sit and chill and the rooms are not a bad size. The location is also very good.

Stayed in February 2024