Reviews of Reid's Palace, A Belmond Hotel, Madeira 5 stars
Estrada Monumental 139, Sao Martinho, 9000-098 Funchal, Portugal
#4 of 84 hotels in Funchal
Guests' ChoiceReview score
Based on 258 hotel reviews
9.5Score breakdown
-
Cleanliness
9.7
-
Comfort
9.7
-
Location
9.7
-
Facilities
9.5
-
Staff
9.6
-
Value for money
8.5
-
Free WiFi
9.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 30 April 2024
Ann
United States1 review10“I highly recommend Reid’s and would love to stay there again tomorrow”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 4 nights
- • Submitted via mobile
We had a water leak in our room twice with condensation coming from the air conditioning above. They had it fixed quickly, but that would’ve been my only observation. I would’ve taken something off the bill for that or done something else for us, but beyond that it was absolutely fantastic.
Reid’s Palace is perched on the side of the hill in Funchal. It has beautiful gardens, multiple pools and wonderful dining experiences.its older and well maintained.
Stayed in April 2024
-
Reviewed: 26 April 2024
Deborah
United Kingdom13 reviews10“Perfection”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 4 nights
- • Submitted via mobile
Attention to detail
Stayed in April 2024
-
Reviewed: 21 April 2024
Zoe
Ireland17 reviews10“Incredible old world hotel with lovely staff, beautiful location and unbelievable facilities”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Sea View
- • Stayed 5 nights
- • Submitted via mobile
Nothing
Staff, location and facilities
Stayed in April 2024
-
Reviewed: 17 April 2024
James
United Kingdom28 reviews1 helpful vote10“Excellent location. Fantastic staff.”- • Business trip
- • Couple
- • Deluxe Junior Suite
- • Stayed 5 nights
- • Submitted via mobile
The layout is great if you need to stretch your legs but because the site is big some facilities are a distance from the main house
The staff were very attentive; nothing was too much trouble. The sea views were amazing.
Stayed in April 2024
-
Reviewed: 13 April 2024
Nadire
Turkey40 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 4 nights
- • Submitted via mobile
Very elegant, very clean and good location
Stayed in April 2024
-
Reviewed: 1 April 2024
Joern
Germany20 reviews5 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 7 nights
- • Submitted via mobile
At occasions the staff was a little complicated
Breakfast was very good The quality of the food as well as the breadth of the offering
Stayed in March 2024
-
Reviewed: 29 March 2024
Jilly
United Kingdom2 reviews1 helpful vote9.0“Quality hotel that still has the charm and allure of past days”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 7 nights
The hotel runs a talk on the history of the hotel which we would have loved to attend unfortunately they only run the talk once a week which is restricting if one has other tours already booked etc. People who have done it said how informative it was. Apparently there was only one person who gives the talk which really is bonkers when there is such a high demand with many people wanting to also learn about the hotel.Shouldn't rely solely on just the one person, suggestion train up more staff members so no guest leaves disappointed on missing out.
Loved all the attention to detail. Decor was quality creating charming and comfortable atmosphere.The gardens were lush and interesting. The staff were excellent. Felt very well looked after. Nothing was too much. Reids Hotel still has all the old fashioned charm with high standards where the guest is treasured and well cared for but with all the modern luxuries.
Stayed in March 2024
-
Reviewed: 29 March 2024
Christopher
United Kingdom22 reviews3 helpful votes9.0“A great week. The staff were all charming and highly professional at all levels.”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 7 nights
- • Submitted via mobile
The bathroom was functional but slightly outdated by today’s standards.
Stylish and comfortable
Stayed in March 2024
-
Reviewed: 27 March 2024
Dyan
Germany26 reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 3 nights
- • Submitted via mobile
No fault to be found here.
Everything. The building, location and the staff all exceptional.
Stayed in March 2024
-
Reviewed: 11 March 2024
William
United Kingdom5 reviews1 helpful vote9.0“Reid's Palace Hotel met our expectations in every way and in some, exceeded them.”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 4 nights
We were completely satisfied.
The hotel is very elegant in an understated way. The staff were delightful and our room met our expectations in terms of its location, aspect and facilities. Breakfasts were exceptional in terms of choice and quality. The location of the hotel is perfect for access to the town and other places of interest.
Stayed in March 2024
-
Reviewed: 10 March 2024
Jim
United Kingdom6 reviews9.0“Just the best”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 3 nights
- • Submitted via mobile
Everything
Stayed in March 2024
-
Reviewed: 1 March 2024
Wim
Belgium4 reviews10“exquisite”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 5 nights
nothing
splendid view; very beautiful garden, special breakfast
Stayed in February 2024
-
Reviewed: 23 February 2024
David
United Kingdom19 reviews1 helpful vote10“It’s a step up from modern hotels in many ways. Can’t wait to return and enjoy the luxury again.”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 1 night
- • Submitted via mobile
Too expensive to stay often unfortunately.
Great location. Attention to detail excellent.
Stayed in February 2024
-
Reviewed: 18 February 2024
Carol
United Kingdom66 reviews5 helpful votes10“a wonderful week of winter sun”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 7 nights
- • Submitted via mobile
outstanding service, delightful breakfast. every member of staff was exceptional
Stayed in February 2024
-
Reviewed: 17 February 2024
Sanna
United Kingdom19 reviews1 helpful vote10“Restorative and relaxing”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 7 nights
- • Submitted via mobile
Situated on the Atlantic set in amazing gardens
Stayed in February 2024
-
Reviewed: 12 February 2024
Gabrielle
Ireland1 review10Exceptional- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 7 nights
- • Submitted via mobile
Nothing
Everything!
Stayed in February 2024
-
Reviewed: 1 February 2024
Viktoria
Netherlands4 reviews10“Perfect vacation”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
Nothing.
Beautiful gardens and swimming pools area, comfortable and clean rooms and common areas, great breakfast, friendly and attentive stuff, all this made our stay at this hotel with own character very pleasant. The swimming pool with ocean water at the sea level was also absolutely great!
Stayed in January 2024
-
Reviewed: 29 January 2024
David
United Kingdom4 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Incredible stay - faultless.
Stayed in January 2024
-
Reviewed: 25 January 2024
Esther
United Kingdom64 reviews8 helpful votes9.0“Classy hotel.”- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing. I will be back !
Lovely hotel. Classy and stylish. The fresh flowers smell lovely in the corridors. Every detail is considered by the staff. Breakfast was fabulous. Some self service and waiter service. Staff are very friendly and I liked the turn down service and the little gifts given through the stay.
Stayed in January 2024
-
Reviewed: 22 January 2024
Andrew
United Kingdom1 review10“Exceptional hotel experience!”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 7 nights
- • Submitted via mobile
We couldn't stay longer!
The perfect 5 star hotel for a perfect holiday, with wonderful staff who looked after us exceptionally every day of our stay.
Stayed in January 2024
-
Reviewed: 21 January 2024
Margaret
Netherlands5 reviews9.0“Je voelt je zeer welkom als gast”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 7 nights
- • Submitted via mobile
We do’nt like the café
The location was oké Everyting okay
Stayed in January 2024
-
Reviewed: 19 January 2024
David
United Kingdom6 reviews10“All good!”- • Leisure trip
- • Couple
- • Deluxe Double Room with Sea View
- • Stayed 10 nights
Nothing!
Everything!
Stayed in January 2024
-
Reviewed: 18 January 2024
Mark
United Kingdom1 review10“We are not wealthy people but the hotel made us feel like millionaires”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
Absolutely nothing to dislike
We were overwhelmed at the unexpected extras provided with the room, free soft drinks in the mini bar, snacks, Tea and coffee (nespresso) welcome decanter of Madeira wine on arrival. Birthday gift of flowers and champagne for my partner from the hotel. Excellent view over the harbour. Breakfast by the pool was the best buffet I have had, so much choice from the hot cooked section, fresh fruit, cured meats & smoked fish, cheese, cakes, also choice from the "to order" section and champagne if wanted. The location was at the top of the hill and not particularly suitable for anyone with walking difficulties however the hotel provide free courtesy ride into the centre of Funchal. We also took afternoon tea on the terrace and for $45 worth every cent
Stayed in December 2023
-
Reviewed: 14 January 2024
Michael
Australia59 reviews8 helpful votes10“Great stay just needed good coffee!”- • Leisure trip
- • Couple
- • Deluxe Junior Suite
- • Stayed 5 nights
- • Submitted via mobile
No barista and fresh coffee with fresh coffee beans.
Great property! Maintains historical significance whilst adding contemporary comforts.
Stayed in January 2024
Guests also reviewed these properties:
-
Hoteles Bogotá Inn Park WayBogotá, Colombia
-
Baldi Hot Springs Hotel & SpaFortuna, Costa Rica
-
Kapelvej ApartmentsCopenhagen, Denmark
-
Villa MancinaCapesterre-Belle-Eau, Guadeloupe
-
Apartments RasovicHerceg-Novi, Montenegro
-
BizStay Torenstraat ApartmentThe Hague, Netherlands
-
Orka Diamond CollectionOludeniz, Turkey
-
