Staff is absolutely detail oriented and very helpful.

Stayed in March 2024

There was nothing I didn't like about this hotel.

The breakfasts were amazing. So much choice and any personal request accommodated by incredibly hospitable staff. Best breakfasts I have eaten at any hotel.

Stayed in April 2024

Nothing to dislike provided that you do not expect this facility to be modern. Instead, the ownership and management take pride in the period feel of this 19th century building and the high quality renovation and restoration that they have undertaken. The spacious rooms and high ceilings ensure good circulation of air.

Located in the hotel's dining room/restaurant in the basement, the breakfast area includes the restful and private terrace area adjacent to the pool. Breakfast service was excellent. The Eggs Florentine are exceptional - poached perfectly on a very fresh bread with spinach base and homemade hollandaise.

Stayed in April 2024

Nothing to dislike

The staff were particularly kind, helpful, and professional. The welcome was generously hospitable. The building has been beautifully restored, although a couple of the bathroom fixtures, reflected the age of the building,, but not adversely. The breakfast offered anything you could possibly want, including cooked to order selections from the kitchen. Try the eggs Florentine! The light food/drink offerings in the library are delicious. Mario is so helpful and knowledgeable. Torel Palace is a haven of peace in a busy vibrant city. (actually stayed three nights, not the one that booking.com recorded)

Stayed in April 2024

Excellent service! Excellent accommodations!

Stayed in April 2024

No complaints whatsoever

The hotel is just beautiful. Loved our bedroom which was spacious, incredibly comfortable, luxurious, light and airy.

Stayed in April 2024

the equipment where nowhere to be found, such as a USB plug, the TV isn't the best and the negative is a bit private but the bed mattress was a bit hard. but that's little details.

the room is massive, very big, with a lovely "hauteur sous plafond" de 4-5 meters, the bathroom in the middle of the room in a cubicle is fun. the breakfast is good, and those Blind eggs are fantastic. we did manage to do the Blind restaurant experience but the place is inside the hotel, so if you are staying, I would suggest doing it. the location is also very good. and the personnel is nice.

Stayed in April 2024

A gym would be good

Beautiful hotel, extremely comfortable and friendly helpful staff. Breakfast was superb. We loved everything.

Stayed in January 2024

the HOTEL is gorgeous! I highly recommend staying here if you are in PORTO. I'd stay again. I loved the location and the charming library, the staff is lovely, the wine is delicious and the breakfast is fantastic! The rooms have beautiful mirrors!

Stayed in March 2024

Toilet wasn’t as private as I might have liked.

Room had a unique layout and was very comfortable. Great location and very helpful staff.

Stayed in March 2024

Nothing really

I liked the way I was greeted when I arrived. Incredibly friendly. And being shown my upgraded suite (to make sure I liked it first before they bought up my luggage), was a special touch. And the food and drinks were excellent.

Stayed in March 2024

All

Stayed in February 2024

Staff was perfect

Stayed in March 2024

Amazing, wonderful staff, polite , friendly, and very helpful.

Stayed in March 2024

Not a thing

Phenomenal staff, exceptional complete breakfast, comfy beds, excellent location, cozy library/cafe

Stayed in March 2024

The bathroom was too dark to put make up on. Needs magnifying mirror fixed in with bright light And shampoos etc better marked! As we could not distinguish between hair conditioned and soap

The history and clever conversion The location was very good and all was comfortable

Stayed in March 2024

I thoroughly enjoyed my stay at Torel Palace, the staff were amazing and super helpful and friendly. The breakfast was amazing, location is perfect, and you can walk to most tourist attractions from the hotel. Their attention to detail and the small things I noticed too. The library is beautiful and the tours and port tasting offered by the hotel are amazing too. Thank you for such an amazing stay

Stayed in March 2024

N/A

The entire experience at the hotel was amazing, the staff were extremely friendly and very accommodating to any request we had. Breakfast was a highlight. The food was delicious and we miss it already

Stayed in February 2024

I don't like that the toilet was build without doors in the middle but that said design made up for that

Everything.. they upgraded us for free and the style of the hotel and the rooms were amazing ..exceptional is an understatement Liked their breakfast options Loved their service .. the staff the cleaners the waiters at breakfast everyone was great and welcoming The location near to many things yet far away enough to not become too noisy The balcony just big enough for 2 chairs and a table

Stayed in February 2024

Wonderful heritage building renovated with grace and delicate attention to details for customer comfort and experience.

Stayed in February 2024

Brilliant design and super roomy rooms First rate staff and service - reception and restaurant staff

Stayed in February 2024

Everything was excellent. Perfect location, clean rooms, kind personnel etc… If i visit again, i would come to this hotel.

Stayed in January 2024

The bathroom setup was a little odd, in a cube in the middle of the room accessed through an open doorway. The toilet and shower doors are glass doors that opaque but are not soundproof or sealed. The shower water ran into the bathroom floor every time it was used. No milk was provided for tea and coffee in the room.

Great location. Staff were extremely kind and helpful, exceptional service. Room was extremely quiet and peaceful. Shutters on the windows so the room was dark at night. Bed was very comfortable. Tea and coffee facilities were excellent. Room was serviced twice daily, once to clean and also in the evening to draw shutters, refill water, tea and coffee and place chocolates on the bed.

Stayed in January 2024

The staff were exceptional,first they upgraded us on arrival then I mentioned the trip was a surprise birthday present for my partner and on the day of his birthday they brought out a little chocolate mousse cake at breakfast, later when we went to pay for our drinks, they said they were on the house as it was his birthday, and later that evening I asked the receptionist to call a restaurant I had booked on line to change the time,at the restaurant they served dessert with a candle and sang happy bithday!so the receptionist had gone to the trouble of mentioning it.It was a very nice touch.The room was beautiful (room 9)overlooking the pool area,the bed was super comfortable, breakfast was delicious and open till 11 which was great!The decor is really nicely done,themed around Portuguese writers.Location was perfect too near everything but in a quiet street,I could not fault our stay, highly recommend and would love to go back,can't imagine staying anywhere else in Porto

Stayed in January 2024