Good location and excellent staff

Stayed in May 2024

The pool was too cold to use. The restaurant is only for fine dining so not practical for families, or those not looking to spend a huge amount.

Lovely breakfast. The decor is beautiful. Loved the small / boutique feel.

Stayed in April 2024

The room was very comfortable and the staff were so friendly and helpful. The morning breakfast was also really good with a lot of options which were all great.

Stayed in May 2024

Parking 25 euro… and bathroom ventilation. No vegetables on breakfast… however good breakfast.

Lovely place, with very nice people. It always great idea living couple days in palace. Bed and sheets are impeccable. Glass of port just great.

Stayed in May 2024

Lack of bathroom privacy from rest of the hotel room.

Beautiful building, decor, and design. There was a lovely cafe in the lobby and a gorgeous restaurant downstairs. The staff was also very kind and accommodating.

Stayed in May 2024

Nothing. All was great

Amazing property in Porto. Great service, kind staff and beautiful rooms.

Stayed in February 2024

Can't think of a thing.

Everything about this hotel was fantastic. Breakfast was lavish -- a buffet as well as menu items. There is a small tea room where you can get great sandwiches, coffee, tea, wine, and pastries to-die-for. The two gentlemen concierges who helped us were incredible -- everything from directions to finding places to eat and making reservations for us.

Stayed in April 2024

Beautiful building and decor

Stayed in April 2024

Staff is absolutely detail oriented and very helpful.

Stayed in March 2024

There was nothing I didn't like about this hotel.

The breakfasts were amazing. So much choice and any personal request accommodated by incredibly hospitable staff. Best breakfasts I have eaten at any hotel.

Stayed in April 2024

Nothing to dislike provided that you do not expect this facility to be modern. Instead, the ownership and management take pride in the period feel of this 19th century building and the high quality renovation and restoration that they have undertaken. The spacious rooms and high ceilings ensure good circulation of air.

Located in the hotel's dining room/restaurant in the basement, the breakfast area includes the restful and private terrace area adjacent to the pool. Breakfast service was excellent. The Eggs Florentine are exceptional - poached perfectly on a very fresh bread with spinach base and homemade hollandaise.

Stayed in April 2024

Nothing to dislike

The staff were particularly kind, helpful, and professional. The welcome was generously hospitable. The building has been beautifully restored, although a couple of the bathroom fixtures, reflected the age of the building,, but not adversely. The breakfast offered anything you could possibly want, including cooked to order selections from the kitchen. Try the eggs Florentine! The light food/drink offerings in the library are delicious. Mario is so helpful and knowledgeable. Torel Palace is a haven of peace in a busy vibrant city. (actually stayed three nights, not the one that booking.com recorded)

Stayed in April 2024

Excellent service! Excellent accommodations!

Stayed in April 2024

No complaints whatsoever

The hotel is just beautiful. Loved our bedroom which was spacious, incredibly comfortable, luxurious, light and airy.

Stayed in April 2024

the equipment where nowhere to be found, such as a USB plug, the TV isn't the best and the negative is a bit private but the bed mattress was a bit hard. but that's little details.

the room is massive, very big, with a lovely "hauteur sous plafond" de 4-5 meters, the bathroom in the middle of the room in a cubicle is fun. the breakfast is good, and those Blind eggs are fantastic. we did manage to do the Blind restaurant experience but the place is inside the hotel, so if you are staying, I would suggest doing it. the location is also very good. and the personnel is nice.

Stayed in April 2024

A gym would be good

Beautiful hotel, extremely comfortable and friendly helpful staff. Breakfast was superb. We loved everything.

Stayed in January 2024

the HOTEL is gorgeous! I highly recommend staying here if you are in PORTO. I'd stay again. I loved the location and the charming library, the staff is lovely, the wine is delicious and the breakfast is fantastic! The rooms have beautiful mirrors!

Stayed in March 2024

Toilet wasn’t as private as I might have liked.

Room had a unique layout and was very comfortable. Great location and very helpful staff.

Stayed in March 2024

Nothing really

I liked the way I was greeted when I arrived. Incredibly friendly. And being shown my upgraded suite (to make sure I liked it first before they bought up my luggage), was a special touch. And the food and drinks were excellent.

Stayed in March 2024

All

Stayed in February 2024

Staff was perfect

Stayed in March 2024

Amazing, wonderful staff, polite , friendly, and very helpful.

Stayed in March 2024

Not a thing

Phenomenal staff, exceptional complete breakfast, comfy beds, excellent location, cozy library/cafe

Stayed in March 2024

The bathroom was too dark to put make up on. Needs magnifying mirror fixed in with bright light And shampoos etc better marked! As we could not distinguish between hair conditioned and soap

The history and clever conversion The location was very good and all was comfortable

Stayed in March 2024