Rua Barbosa do Bocage, 8, 2710-517 Sintra, Portugal
#4 of 29 hotels in Sintra
Guests' ChoiceBased on 259 hotel reviews
9.2Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.1
Staff
9.5
Value for money
8.5
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Aiesha
United StatesThe food and service were amazing. Also, having available dinning options throughout the day was great.
Stayed in May 2024
Reviewed: 13 May 2024
Rhonda
United StatesFirst night had to move rooms, after unpacking due to faulty air-conditioner. Last night had no hot water- NONE. WAs so looking forward to bath after long day sightseeing…. One night stay was comped, but you cant get the lack of comfort, back. We were there early in season… so maybe they hadn’t worked out the kinks.
Location, historic and elegant. Staff was wonderful, beds were comfortable.
Stayed in April 2024
Reviewed: 7 May 2024
Martina
AustraliaProbably being fussy here but the furniture is not as comfortable as modern furniture! Looks beautiful but not so functional. It would be difficult to use the room as a place to work.
The hotel, an old palacio, was gorgeous, in lovely grounds. The rooms were decorated with frescoes and old furniture matching the style of the palace. The staff were very friendly and helpful. The included buffet breakfast had many great options to chose from (or have it all!). The tasting menu dinner was delicious and an evening drink on the terrace watching the sun go down was beautiful. There is a path opposite the hotel that shortcuts the hill walk up to Pena Palace or Moorish Castle. It is fairly rough but fine for those who are steady on their feet. Not far from Regaleira palace and Sintra town either.
Stayed in May 2024
Reviewed: 26 April 2024
Deborah
United StatesIt was a very hard place to find. There is no signage in front, and if you pass it, there is no way to turn back. It was listed as having an elevator, but our room was in a section without one.
The palace was beautiful. A once in a lifetime trip. We enjoyed being able to see the sites nearby. The museum in Sentra is wonderful.
Stayed in March 2024
Reviewed: 15 April 2024
Valentina
United Arab EmiratesOne evening palace ran out of hot water, other than that everything was great
Fantastic location walking distance from main attractions, beautiful well kept palace, clean, outside garden very nice, great friendly staff, fantastic breakfast and great dinner, very nice vibe in the place. Fantastic for family with young kids like ours.
Stayed in April 2024
Reviewed: 14 April 2024
Vincent
PortugalShame about the pool malfunction and could not roam some of the grounds.
Beds - unbelievably comfortable. Staff were incredible and location was excellent.
Stayed in April 2024
Reviewed: 3 April 2024
William
CanadaThe room needed an update
We had a few issues with the room. Management quickly resolved them and compensated us, along with a bottle of wine, and a cheese platter. All staff were very professional and friendly. The restaurant had impeccable service and excellent food.
Stayed in April 2024
Reviewed: 31 March 2024
Fraser
United KingdomGoing home!
The location is fabulous, the Palace is full with history. Very comfortable room, nr 7. The staff from reception, restaurant, housekeeping and management were exceptional. Very friendly, helpful and did everything to make our stay as good as possible. The restaurant served excellent food. Very comfortable bed.
Stayed in March 2024
Reviewed: 25 March 2024
Bari
United StatesThe sommelier. The room could use updating.
The property is gorgeous! The rooms could use more updating. Was not impressed at all with the somm. Lovely staff otherwise.
Stayed in March 2024
Reviewed: 22 March 2024
Jorge
United StatesNothing
They were very accommodating
Stayed in March 2024
Reviewed: 15 March 2024
Kevin
United StatesIt exceeded our expectations.
Best breakfast I ever had. Excellent staff. Beautiful location and facility.
Stayed in March 2024
Reviewed: 3 March 2024
Sue
United StatesThe staff was very helpful and friendly
Stayed in February 2024
Reviewed: 11 February 2024
Piera
CanadaIt’s noisy between rooms. I prefer windows that stay open. For fresh air. The hot water takes a long time to get hot. The bathroom sink was plugged when I got here and when it filled up, hairs from the last person who was here came up!
I didn’t have breakfast.
Stayed in February 2024
Reviewed: 1 January 2024
Daniel
United StatesIts obviously an expensive property to maintain. Hopefully the somewhat "lived in" carpeting in the bedrooms will be replaced with wood or tile flooring.
Its a gorgeous property and the staff is gracious and accommodating.
Stayed in December 2023
Reviewed: 20 December 2023
Craig
United StatesService was outstanding
Stayed in December 2023
Reviewed: 9 December 2023
Hui
United StatesI really enjoy this palace hotel. Great location. Service is extraordinary
Stayed in December 2023
Reviewed: 11 November 2023
Joost
United StatesNothing
Beautiful building and superb location. All staff was very helpful, friendly and attentive. Would highly recommend this hotel. It will be an unforgettable stay.
Stayed in November 2023
Reviewed: 22 October 2023
Cheryl
United StatesBed was very small. No plugs convenient for international travelers. Bathroom was dark although toiletries were very nice and water pressure was hot and strong.
Service was excellent. Hotel toiletries were very nice. Breakfast was lovely. Piano player in the evenings was a great touch.
Stayed in October 2023
Reviewed: 16 October 2023
Yang
CanadaSome damp smell in the room the first night. The hotel is on a one-way street and we found it a bit difficult to get a door to door ride when some drivers didn't want to stop there.
Beautiful property and very friendly staff. Views are great and quiet location. We have everything we need in the room (USB charger, kettle, etc). Warm welcome with drinks and desserts.
Stayed in September 2023
Reviewed: 1 September 2023
Aubree
United StatesSmall rooms but that comes with the territory!
Stunning. Majestic property with a beautiful grounds and pool. Perfect location close to all attractions.
Stayed in September 2023
Reviewed: 7 August 2023
Aleksandra
United StatesWe had a king bed, however the top was too mattresses together so there was a crease in the middle, which could be a bit annoying.
The staff and service was truly exceptional. Every detail attended to. The room was beautiful and well appointed and the breakfast was quite exceptional.
Stayed in August 2023
Reviewed: 29 May 2023
Mark
United Kingdomnothing - apart from it being hard to book as it is small and very popular!
beautifully kept, tranquil, historic building. Great views, very clean and comfortable room, friendly and helpful staff.
Stayed in May 2023
Reviewed: 25 May 2023
Vega
PortugalThere is no gym to work out, especially when is not possible to jogging around the hotel since is a car road.
The staff is great and the facilities are fantastic. The food at the restaurant is very good.
Stayed in April 2023
Reviewed: 11 May 2023
Jorgen
SwedenNorthing specific
Staff was excellent Food excellent
Stayed in May 2023
Loughborough, UK
Guilin, China
Bad Neuenahr-Ahrweiler, Germany
Chaclacayo, Peru
Waenfawr, UK
Sveti Vlas, Bulgaria
Skegness, UK
Felsőtold, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content