Amazing location, great breakfast!

Stayed in July 2021

Great decor and fabulous position

Stayed in July 2021

Perfect in every way

Stayed in June 2021

N/A

Very good breakfast

Stayed in June 2021

Flor do Lis restaurant is pretty average

Superb service throughout.

Stayed in June 2021

There were many issues during our stay and these were poorly handled by the staff. - the entire TV system went down on our first night there, making it tricky to order food as the menu was on there. TV only came back the next day. - every order made to room service for breakfast and dinner were incorrect or incomplete (missing items, wrong items etc). As the new building is quite far from the kitchen it took extensive time to arrive - staff were very junior and inexperienced for a hotel of that calibre. No bottle opener for the drinks, no replacement waters, and housekeeping only came at 3pm. - we requested a late checkout (extra 2 hours) upon arrival as my wife heavily pregnant and going to the hospital directly from there 2 days later, and were told on the day of checkout that it wouldn’t be possible at all ! - on top of the 1000€ for a two-night stay, they charged us an additional 25€ per day for parking which is unheard of for a luxury hotel and such a poor business practice.

The location of the hotel and the ocean view from the new building are excellent. A few minute walk from both Foz and Matosinhos.

Stayed in May 2024

The communication was not very clear about the swimming pool rules. Kids are not allowed to use the Pool and we only had that information after the check-in and payment!

Only the location

Stayed in February 2024

The decor , atrocious ! So poorly designed . Service in the bar unacceptable

The bar area

Stayed in October 2023

Ocean View room was on the ground floor with zero view of the ocean!! This needs to be clear when booking - not all Ocean View rooms have an ocean view yet are priced at the same higher rate?! À La Carte food at breakfast is very disappointing - often lukewarm and served on cold plates. Also, can wait for quite some time on it arriving at the table!

Staff are superb and Michelin Star restaurant is exceptional.

Stayed in September 2023

The room was cold at night,even if we tried adjusting the air conditioning it remained to cold. The unnessessay lighting on all the balconies and in the garden throughout the night. Breakfast buffet was average.

Well kept hotel with modern and old sides. Position near the sea,and only a short taxi ride to Porto.

Stayed in September 2023

The reception staff needed guidance and leadership. We were not greeted officially, and our room seemed to take forever to be prepared. There was no update and we were left waiting for over an hour. There did not seem to be any urgency and the staff seemed unaware and unprepared for receiving the new guests.

Great location and beautiful building and restaurant. The restaurant staff were very well guided and eager to ensure our tasting menu was a success.

Stayed in August 2023

Staff has serious attitude problems (specifically at the breakfast and bar area) giving us dirty looks and being rude whenever we asked for anything. We did not feel welcome at the hotel and because of their attitude we made more effort to leave the hotel to eat and drink elsewhere. Which was a pity because hotel was so beautiful we wished we enjoyed it more.

The hotel was absolutely beautiful, breakfast was also delicious. Enjoyed the spa area. Location was also amazing, right by the beach and of walking distance to pharmacy and other cafes and restaurants.

Stayed in June 2023

not very kid friendly, staff was uneven, some were great and very helpful, others were quite cold.

beautiful, great location, rooms were gorgeous and comfortable. breakfast was very nice.

Stayed in April 2023

Kids are not allowed to use the swimming pool.

Stayed in November 2022

Breakfast was haphazard and disorganised resulting in a stressful start to the day.

location and facilities

Stayed in September 2022

If you like booming pop music all day in all the public areas, this hotel is for you. But if you are looking for somewhere relaxing and tranquil avoid. Even on the balcony the music was ever present all day and in the restaurant too.

Overall the hotel was comfortable, the staff efficient and friendly, the breakfast very good but food in the restaurant disappointing - unimaginative for allergy sufferers.

Stayed in October 2022

Bathroom smelled like sewage for 2 nights and there were drain flies in the room and bathroom the entire stay. Room was very small. Breakfast was ok. Aside from the reception staff and one member of the grounds - Giovanni the staff made us feel extremely uncomfortable as if they were watching everything we did. Also the bartender and grounds staff were very impersonal and came across as rude. For the money and experience this was by far a huge disappointment and I cannot recommend this hotel unless you like to feel like you are in the presence of mafia security, like dark rooms that smell like sewage and are infested with drain flies. The only thing that this hotel has going for it is the history and design elements.

Hotel design and history. Room service dining quality. Reception staff and Giovanni at the door

Stayed in August 2022

Pillows were extremely uncomfortable and lead to two nights of no sleep-if you are sensitive to pillows I would suggest bringing your own. There are no facilities to iron clothes in the room so expect to pay at least €8 per garment if you would like it ironed. Wi fi code was not actively given and not overtly obvious so ask at reception.

Breakfast was good. Spa/pool facilities were excellent. Location immediately across from the beach was great and very close to Airport via taxi.

Stayed in August 2022

My first disappointment was the small size of the room for an hotel of this standing and given the high price they charge... I expected a bath too, but it was just a shower. Then to receive the same type of breakfast service as other people, i had to go 3 times to the reception and ask 3 times to the staff of the breakfast to get some decent vegan options that are not just some fruits. Eventually they prepared something but having to ask to so much staff was avoidable. Good vegan alternatives should be a standard in 5 stars hotels. I think for an hotel of this level and this price it could have been better.

Good location, very nice spa with pleasant pool.

Stayed in August 2022

pillows where hard they forgot to inform us to move in lifts to scan our key card and there restarant was always full with people from the outside not from the hotel

only the views

Stayed in June 2022

Shocking hotel management. My wife’s necklace was stolen from our locked room, after housekeeping had been to clean one evening (the only time the room was cleaned in 3 days, incidentally). I understand this kind of thing happens on occasion. But the response of hotel staff was appalling when we reported it, and in no way in keeping with a hotel that purports to be 5 star. They discouraged us from contacting the police, and in fact charged us when we did call them. There was no investigation, or reassurances as to how this may be addressed with housekeeping staff. No manager spoke to us at any stage. Even the police were shocked by their response, and advised we request a report from the hotel by email as to their investigation. Needless to say we have had no reply. The staff generally seemed inexperienced and poorly trained, but smirks and shrugs at check out after the theft of a resident’s gift, alongside a complete lack of managerial response, suggests a culture that does not value resident safety and wellbeing.

The location and the hotel design are good.

Stayed in June 2022

Service was very very slow.

Stayed in June 2022

room was mention has ocean view, and it was not, since there was a garden between room and ocean view. air conditioning was not working from arrival to room till 2 hours later suitcases left in lobby were not delivered at room. Need to ask phone and were not deliver. Need to go to reeption to pick the suitcase. Definetly not good service.

Stayed in September 2021

incredibly beautiful

Stayed in April 2023

The definition of HEAVEN ON EARTH!

Stayed in May 2022