Rubbish on the hill leading to the mountains Some smell of pee in the toilet (however the toilet was clean) 2 of the saunas didn't work The outdoor pool wasn't functioning The steam room could do with some essential oil to smell nicer The jacuzzi water temperature could be warmer Breakfast could do with some green and black tea Labels are missing for the juice jugs (some people were trying to smell them to find out what they are) Stray dogs around the hotel. However, they seemed peaceful

Free parking Great variety of food for breakfast Balcony with a nice view of the mountains Clean room and bathroom Lovely looking saunas and pool Entertainment in the evening Amazing location Nice touch with the small chocolates gift for 1st of March 10% discount offered for the next stay when we offered feedback and made suggestions/comparison with other places

Stayed in March 2024

Maybe the elevators

Excelent breakfast Superb view from the balcony Excelent location

Stayed in November 2023

I liked the views

Stayed in September 2023

If you want to see and eat everything they serve - you need to be at the restaurant as soon as it opens, otherwise it will be less variety of foods. Parking is not well organized- basically you park on a walking path, in the street that Leeds to hotel. They will need to renovate bathrooms soon since shower are outdated and can’t be cleaned as the whole hotel. Not great value for money. Dinner and breakfast are overpriced. Low quality Wi-Fi at the rooms. If we come back we will never use half board - the rooms and spa facilities are ok ✅

Pools with thermal water - Inside and outside. There is a playroom for kids, also outside playground. Spa area is clean, hotel is clean, also the rooms are fine. The view from the terrace is beautiful. They have Wi-Fi area and fun area

Stayed in September 2023

Very limited parking place.

Nice wellness and sauna.

Stayed in August 2023

Some of the saunas were not working, the hot pool was new but looked improvised because of some hose coming out of it. General feel of the hotel: dark and empty in some areas.

Nice views from the balcony. The sulphur bath is great.

Stayed in May 2023

The fact that there is no way to get a drink after 10pm, as everything is shut down. For a resort, it's shameful to not have bar staff until midnight or something. All we wanted is a couple of glasses of wine to enjoy as we were closing our day.

The staff, the view and the food.

Stayed in August 2023

Dinner

The facilities were excellent. We enjoyed the swimming pool and spa, both excellent. The buffet should be served by staff, as people created a mess. We had dinner only once and we didn’t like it. But other than that we had an excellent 5 night stay. A brilliant 3 star resort.

Stayed in August 2023

Problems with these elevators

Good location, good food, nice spa

Stayed in July 2023

Spa only opens at 12:00.

Stayed in May 2023

Had Breakfast and lunch included. Coffee and juice are available only at breakfast. If you are "late" you might not have all the options for food available ONLY if you ask the staff to bring them out. Broken toilet (still functional tho). Spa was ok, just needed some additional signs about what areas are restricted, where are the bathrooms, how to operate certain saunas, etc The elevators were always full, and would skip your floor. Better programing for these would enhance the experience. The stairwell would be a second option, but it looked like it wasn't cared for in 30 years, with broken stairs, rusty handrail and broken glass. The exterior sidewalks and paths could use some repairs, since they have potholes, cracks; a lot of weeds instead of planned out gardening.

Plenty of options to choose from at breakfast and dinner Different options for indoor/outdoor pools and saunas Awesome view

Stayed in June 2023

the spa is too crowded

Clean easy to find

Stayed in May 2023

Poor breakfast with little choice. The indoor swimming pool is small and crowded, with little to no space on the side. No sun beds on the side of the pool, only some chairs, witch were very almost impossible to get. Only a few sun beds in an adjacent room.

Good location, decent room, friendly staff. The saunas were very nice.

Stayed in April 2023

Locația și facilitățile oferite

Stayed in December 2022

The elevators that were nonresponsive to the commands. Slow to react.

The wiew, the staff, the cleanilness of the room

Stayed in July 2022

SPA was a surprise, we felt very good, the indoor pool is quite large, the outdoor pool the same, massage was a delight, staff was very helpful and kind, rooms and beds comfortable, nice view

Stayed in September 2022

They wrote on the internet that there was a pool with thermal water. Which does not exist. Tourists coming from very long distance for the thermal water were furious.

Breakfast was average. Location - is good.

Stayed in June 2022

So many small, annoying things like: 1. The room (7/10) - door could only be open with a kick - key-card holder in the wall useless (lights stayed on with or without the card) but randomly beeping at times - noisy fan in the bathroom, connected to the light switch, so you can't skip it - no info-sheet in the room with wifi password, spa / restaurant opening hours etc. For every little info you need to go to reception - want to call from the room? on the phone there are numbers for reception, spa reception or the manager. They don't work. When asked, the reception will tell you just dial 0 (not the no written on the phone) - no "Do not disturb" sign available, room service will just knock (not hear your response) and enter - repeated power cuts (and beeps) - various noises from around the hotel: mechanic banging a pipe, lawnmower, loud music from the neighboring pool or town fest - open the balcony door early in the morning and instead of fresh mountain air you'll get the smell of freshly fried scrambled eggs and sausages 2. The restaurant (7/10) - same food at the buffet every day, no variety and not many options for a healthy diet - for lunch or dinner you cannot order a la carte, you can take the menu of the day (two course meal) or go to reception and ask access to the all you can eat buffet (60 lei) 3. Wellness & Spa (7/10) - to access the sulfurous bath (the main attraction of Herculane), you need to pay 35 lei/20 min, have previous appointments or a visit with the hotel doctor... it's much easier and cheaper to go elsewhere - the music at the outdoor pool is too loud, inappropriate for relaxation (80s & 90's disco, or simply heart-pumping beats), played on a faulty stereo and mixed with the (even louder) music from the neighbor pool (Sara's Sons)

Very nice hotel location on top of the hill, room with a great view over the town, good spa, friendly & helpful staff

Stayed in June 2022

Nu am nimic de reprosat .

F bun , divers , proaspat ,suficient .

Stayed in June 2022

The pillows were bad, and ripped sheets on the bed.

Nice personnel, good location, nice view.

Stayed in June 2022

No interest to improve the area arround hotel. The stairs are very old, poor parking. "romanian" style.

It was clean, good food, nice staff.

Stayed in May 2022

The Hotel needs to be renovated as it’s an old hotel and lots of things needed to be renovated. Parking facility is a bit too small for a hotel so big. The 35 Ron to access the sulphurous bath 🧼 is a joke! it should be free!!!

The Hotel is an old one but offers bathrobes and slippers to access the spa facilities and treatments area. The views from the room are very nice 👌!

Stayed in May 2022

not very clean and the do not hat an a la cart restaurant. the parking is small

The spa center is beautiful. There is a place where children can play, so a parent can relax....and watch the child. Food was good and different from a day to another

Stayed in April 2022

Everything

Stayed in March 2022