While the restaurant offers delicious food, the service quality is inconsistent. While some staff members are attentive and friendly, others seem to lack attention to detail. Instances such as receiving the main course shortly after starters, resulting in a need to keep the food warm, or receiving incorrect answers to questions about the wine menu without an offer for a replacement drink, highlight lapses in professionalism. Additionally, prematurely clearing the breakfast buffet with noise and haste, and inconsistency in the use of gloves when handling cutlery (taking glasses by the rim without gloves) detract from the overall dining experience. These issues suggest a need for better management and adherence to higher standards.

First of all: I would definitely recommend this hotel. The persons working at the reception are very friendly and helpful. The hotel incl SPA is even better than expected. Really modern and cozy. Also massage was very good. The food and drinks are very good, no matter if it’s the breakfast, the bar or for dinner.

Stayed in April 2024

All, is very nice !

Stayed in March 2024

Our stay was perfect! Recommend to everyone!!!

Stayed in January 2024

Nothing

Restaurant

Stayed in March 2024

The water pressure in the shower head was a bit lacking. The drainage in the sink was slow and left soap marks on the sides. Battery in the room scales was dead. None of these are biggies, but the dead battery in the room scales is always a litmus test for me for the maintenance team quality.

Excellent hotel. Well deserving the praise it gets. The service is great. The hotel feels newly renovated. Everything is clean. Lots of hotel facilities. An amazing attached hotel restaurant. Breakfast exceeded my expectations, was very good. The spa area is excellent for adults. Outdoor jacuzzi in the evening cold is a special experience.

Stayed in February 2024

Not the case

We love everything ! The location, facilities, breakfast, staff!

Stayed in February 2024

Some staff wasn´t very Kind or helpful. We had some issues that were unpleasant

Stayed in February 2024

I loved everything

The breakfast was excellent, plenty of food. The spa was great.

Stayed in February 2024

Everything was perfect.

Perfect location, clean room and probably the most friendly and professional staff I encountered in a Romanian hotel.

Stayed in January 2024

very nice location, clean, we will definitely come again!

Stayed in February 2024

Nothing!

The breakfast and the dinner were amazing, witg live music - very relaxing atmosphere! Very closed to the ski lift. Nice pool!

Stayed in February 2024

Nothing

Everything was good.

Stayed in January 2024

The cleaning ladies are very loud when cleaning in the morning, as if you want to sleep in, you will hear them vacuuming, loughing and slamming doors (at 7:30-8 AM). It has been a recurring issue with this hotel, at all our stays. This time I signaled the problem to the reception and the next day it was quiet. Also, during the weekend, the restaurant ia very crowded and the stuff cannot keep up with the orders - waiting time is very long, even for drinks. These issues don’t make this hotel less amazing, but I am signaling all this because it might help in improving the stay.

Excellent location, wonderful hotel - you have everything you need: close to the slopes, restaurant, spa, gym, etc. Meylin at the restaurant was great - really helpful and always smiling.

Stayed in January 2024

Guests who didn’t follow unwritten rules when entering the sauna. Loud, no towels, all lunge chairs occupied without them needing them.

Breakfast was amazing.

Stayed in January 2024

Nothing, everything is good

Really good hotel

Stayed in January 2024

-

Every thing

Stayed in December 2023

Breakfast had a huge variety, but taste of certain things could have been better. Wish they had complementary water every night in the rooms.

The cozy feel. Loved how close it was to the slopes. And the family room were spacious. Loved the live entertainment

Stayed in January 2024

- The SPA area is pretty weak. The pool is extremely cold and that was actually unacceptable; - Surprisingly, the bathrooms look outdated, the shower has no pressure; - Same outdated look was for the sockets and light switches; - Accessibility with a stroller is very difficult, as they did not build the hotel with any facility in mind, they had to retrofit afterwards and that doesn’t work well; - Hotel guests have to book the dinner in the hotel’s restaurant and that you are yelled at if you don’t do so even if the restaurant is empty (happened to us 2 times during our stay).

+ Great location; + Nice cozy architecture. Nice lodge feeling in the room and great view ofer the mountains (Junior Suite); + Good restaurant with a wide variety of foods.

Stayed in December 2023

The entertainment for all categories of age: arcades for small ones, music at the breakfast, the afternoon champagne and the outdoor jacuzzi.

Stayed in December 2023

Hair dryer without power, blackout curtains on only half the window

Weigh scale in the bathroom, breakfast, jacuzzi, the pool

Stayed in December 2023

N/A

Very clean and comfortable beds.

Stayed in December 2023

Pool is very deep and cold and water. The jacuzzi wasn’t hot enough. The indoor playground very small only for infants nothing for kids to play with.

The room was clean and everything looks great. The view was great. Awesome breakfast

Stayed in December 2023

Excellent service as always and amazing property.

Stayed in December 2023

Wonderful place, everything was the best!!!

Stayed in December 2023