Teatralnaya Ploshchad 3, 398019 Lipetsk, Russia
Based on 16 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
8.7
Value for money
8.2
Free WiFi
7.1
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Showing 1 – 16
Reviewed: 10 February 2022
Pavel
RussiaNo balcony as booked, super-noisy sound from the top of the room when electricity is on - can't sleep, bright outdoor lamp right in the window
Size of room, clean, shower.
Stayed in February 2022
Reviewed: 29 October 2021
Jerome
RussiaRemember you live and have business because clients agree to stay in your hotel. There are dozens of variants in Lipetsk. If you do not provide the extra mile of service in view of your high prices, then people will go elsewhere.
King size bed rooms are good. Several tiles in the showers are to be changed, and this in most of the rooms. Slippery floor ( some plastic rugs could be installed ). Staff tries to solve problems after you teach them what client service means ( which is not what they are used to ).
Stayed in October 2021
Reviewed: 6 February 2022
Jerome
RussiaMy neighbours ( members of a junior/feminine sport team ) decided to get drunk and make noise from 4am. Althought I asked several times to make less noise and informed the reception staff of the problem, the problem was not solved. The staff had all the rights to ask those people to leave the hotel as they infringed the rules of stay. In bonus, on Saturday at breakfast, the staff was busy with loud funny small talk, managing to cover the"ambient music" and not allowing the guests to calmly have their breakfast. And the guests who eat at 7am are not the one who likes to be bothered by loud staff. I would like to remind Accor Hotel group and Lipetsk Mercure management that working in an hotel is for trained staff, and not for any cheap paid staff that you managed to hire. First: Have the guts to chase the loud guests from your hotel, the neighbors who were annoyed by those jerks will clap with both hands. Second: Hire professional staff, and not brown-nose younglings who do not know how to behave with guests.
The reception staff files in the required documents quickly. The facilities are one of the best in Lipetsk, and the location is great close to most amenities.
Stayed in February 2022
Reviewed: 27 May 2021
Йерг
RussiaEmployees at the Rezeption are not trained in difficult situations. Taken 2 times money from the CC of my colleague. Lost 45 min and was to late at the meeting with our client. Aircon not works in the room. Very cold inside at the bar Ian’s in the Restaurant.
Friendly personal at the bar.
Stayed in May 2021
Reviewed: 5 January 2022
Victor
RussiaThere are no comments available for this review
Stayed in January 2022
Reviewed: 21 November 2021
Yuliya
UzbekistanThere are no comments available for this review
Stayed in November 2021
Reviewed: 29 October 2021
Jerome
RussiaThere are no comments available for this review
Stayed in September 2021
Reviewed: 11 October 2021
Maxim
RussiaThere are no comments available for this review
Stayed in October 2021
Reviewed: 8 September 2021
Mikhail
RussiaThere are no comments available for this review
Stayed in September 2021
Reviewed: 14 August 2021
Artem
RussiaThere are no comments available for this review
Stayed in July 2021
Reviewed: 25 July 2021
Daria
RussiaThere are no comments available for this review
Stayed in July 2021
Reviewed: 25 July 2021
Anna
RussiaThere are no comments available for this review
Stayed in July 2021
Reviewed: 22 July 2021
Marcos
ItalyThere are no comments available for this review
Stayed in July 2021
Reviewed: 2 July 2021
Vladimir
RussiaThere are no comments available for this review
Stayed in July 2021
Reviewed: 4 January 2022
Voyamaxx
TurkeyThere are no comments available for this review
Stayed in December 2021
Reviewed: 9 August 2021
Dmitrii
SwedenThere are no comments available for this review
Stayed in August 2021
Showing 1 – 16
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