Ibrahim Al Khalil Street , 21955 Makkah, Saudi Arabia
#31 of 215 hotels in Makkah
Guests' ChoiceBased on 3212 hotel reviews
8.5Cleanliness
8.7
Comfort
8.8
Location
9.2
Facilities
8.6
Staff
8.8
Value for money
7.6
Free WiFi
7.4
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End of dialog contentReviewed: 22 May 2024
Yus
United KingdomNone
The location is perfect
Stayed in May 2024
Reviewed: 21 May 2024
Saadia
United KingdomCheckout procedure, like the old times when you need upto an hour , kindly update, there should be a drop your kercards into a box or something If minibar is the issue don’t offer it to those who don’t want it like us
Smooth check in
Stayed in May 2024
Reviewed: 21 May 2024
Aamer
BahrainView
Location
Stayed in May 2024
Reviewed: 19 May 2024
Mohammed
United KingdomStay was too short!
Great customer service, brilliant room, and the hotel was directly opposite the main mosque (gate 74). Special mention to Nadir, he was great in dealing with us from the moment we arrived. He ensured our stay was seamless. Exceptional customer service provided by Nadir - thank you.
Stayed in May 2024
Reviewed: 19 May 2024
Isa
NigeriaDelayed concierge
We have stayed like 5 times and always clean
Stayed in March 2024
Reviewed: 17 May 2024
Mohammed
United KingdomThey forgot to put shampoo in the shower
Very convenient , good food court and shopping
Stayed in May 2024
Reviewed: 15 May 2024
Ahmed
Saudi ArabiaThe view wasn’t up to my standards.
The staff
Stayed in May 2024
Reviewed: 15 May 2024
Muhammad
FranceBreakfast
Stayed in May 2024
Reviewed: 13 May 2024
Al-habsy
OmanThe toilet was small and cramped. When you sit on the WC the legs are touching the door, no one else can enter.
Excellent location, overlooking the kaaba. Staff were very friendly and supportive. Shops, and plenty of dining options were just down the stairs.
Stayed in February 2024
Reviewed: 12 May 2024
Sohaib
United Arab EmiratesNothing
Location
Stayed in May 2024
Reviewed: 11 May 2024
Nawaf
KuwaitFew employees in reception some time you find just one employee in reception
Location
Stayed in April 2024
Reviewed: 10 May 2024
Fatima
PortugalThe decor is very nice however the carpet and curtains felt dated, specially as there was a lot of dust in them. The lifts needing a card for the specific floor which was also a big hassle, it would be much more efficient and convenient for guests coming with big families or groups to just need a room key to access any floor.
Location is very good as you just have to cross to be in haram. The breakfast also had a very nice selection and staffs attention throughout our stay was always impeccable, they truly were always kind and eager to help.
Stayed in May 2024
Reviewed: 10 May 2024
Samira
United KingdomRoom, Eid celebrations and friendly staff.
Stayed in April 2024
Reviewed: 7 May 2024
Safinaz
United Arab EmiratesStanding shower drainage was not working , water flooded in the whole bathroom Toilet paper stand was broken , they put the toilet roll in place of towel under the sink ??!!’
Just across kaaba, staff are friendly, they gave me late check out at 2 PM
Stayed in May 2024
Reviewed: 7 May 2024
Shaheena
United KingdomNeed more choice for food in restaurants
My room facing haram and easy approach
Stayed in May 2024
Reviewed: 7 May 2024
Mohamed
QatarEvery things is perfect
Stayed in May 2024
Reviewed: 6 May 2024
Kashif
United KingdomLocation was perfect. Staff were friendly.
Stayed in May 2024
Reviewed: 5 May 2024
Sara
BahrainBREAKFAST
Stayed in May 2024
Reviewed: 5 May 2024
Dya
MalaysiaNear to masjidil haram
Stayed in May 2024
Reviewed: 5 May 2024
Omar
Kuwaitnothing at all
location was perfect only 5 mins walking from Haram, Breakfast was tasty and delicious and the variety of the buffet was amazing, Rooms and beds were very comfy and amazing.
Stayed in May 2024
Reviewed: 4 May 2024
Yehia
EgyptRoom needs a little bit maintenance
Premium location, friendly staff, and high quality service
Stayed in April 2024
Reviewed: 28 April 2024
Abdel_
United Arab EmiratesAll good
Thank you for the checking and for the service at breakfast
Stayed in April 2024
Reviewed: 28 April 2024
Muhammd
Saudi ArabiaExcellent
Stayed in April 2024
Reviewed: 27 April 2024
Ali
Saudi ArabiaStaff were great, check in was smooth, and the location was very good.
Stayed in April 2024
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